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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12702 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23907 Views
  • 183 replies
  • 26 Bravos

Anyone else having slowed down mobile data?

Both my spouse and I are on pm. She has the 3g plan, I'm on a 4g plan. Recently out mobile data has been really slow. WhatsApp messages have the pending icon for a long time. We've started, turn on/off data, taken the sim out and cleaned it but it's ...

kchow91 by • Good Citizen / Bon Citoyen
  • 1352 Views
  • 6 replies
  • 0 Bravos

Resolved! Can I change my Referral code?

I need to change my referral code. It states that it is not valid. The code that I got has 0O in it and looks the same on the computer. We have tried various combination and coping and pasting it

Nicolebonte by • Great Neighbour / Super Voisin
  • 949 Views
  • 10 replies
  • 1 Bravos

Resolved! Re: Beginner’s Guide to the Community

how can i cancel my add-ons because other than my monthly bill, i am charge for $55.00 on a monthly basis too well in fact i do not even consume my data for my regular data. 

richardguim by • Great Neighbour / Super Voisin
  • 539 Views
  • 3 replies
  • 0 Bravos

Resolved! # transfer from Koodo

Good day, just started up today and now looking to transfer my koodo number over. Porting protection is turned off already.Thanks! 

cht13er by • Great Neighbour / Super Voisin
  • 940 Views
  • 10 replies
  • 0 Bravos

Resolved! Redeeming Flash Sale Promotion

Hi! There was a flash sale until December 4th, where if you qualify and apply by December 17th, (which I do and have), you earn 5$ off your bill every month for 6 months. I would like to know when I see that applied to my account; before next billing...

Danny38 by • Good Citizen / Bon Citoyen
  • 913 Views
  • 7 replies
  • 0 Bravos

Resolved! dropping calls and won't send or receive texts

I have been with PM for 3 months now and my wife has been almost a year. We are both having the same issues for the past week or more now, though mine are worse than hers.Most call are not coming through my phone (iphone 7, up to date), outgoing call...

yuukikusanagi by • Great Neighbour / Super Voisin
  • 1283 Views
  • 9 replies
  • 0 Bravos

Outgoing and incoming calls

Unable to call out or retrieve calls.  But, others can call my number, leave a message.  I am unable to access.  Phone is new unlocked iphone SE2020.

Cot54 by • Great Neighbour / Super Voisin
  • 645 Views
  • 7 replies
  • 0 Bravos

Resolved! Who else is getting spammed via messages?

So lately I’ve started receiving spam messages via private message on this community board. Don’t thins Public or Telus intended it to be just for spamming. What steps are Public and Telus going to do to prevent this and protect our privacy? 

Oldpete by • Good Citizen / Bon Citoyen
  • 829 Views
  • 11 replies
  • 1 Bravos

Garbage service

My phone has been in search mode 90 percent of the time since I joined public mobile on nov 20 and have put out emails to help and no response.

KevinGrant77 by • Great Neighbour / Super Voisin
  • 814 Views
  • 8 replies
  • 0 Bravos

Resolved! Sky PRO-SELFIE data not working APN settings are greyed out.

How can we get Public Mobile/Telus to push the proper APN setting to our phones so we don't have to root them to change the APN setting in order to get data working.Nothing I have tried after doing sixty hours of research and trying a multitude of di...

Tinker by • Great Neighbour / Super Voisin
  • 848 Views
  • 3 replies
  • 0 Bravos

plan change

If I change my plan when it renews it says "that these changes replaces any future dated plan changes.  after changing your plan you will lose your current promotion". right now I have 4 GB of data plus 500 megabytes for auto-pay I am changing to 4.5...

Squeeze by • Great Neighbour / Super Voisin
  • 784 Views
  • 6 replies
  • 0 Bravos

Resolved! Password

I reset my password and then go back to log in and the password doesn’t work. What do I do? 

Db48 by • Great Neighbour / Super Voisin
  • 619 Views
  • 4 replies
  • 0 Bravos

Resolved! Spam messages

HI, Does anyone know how to disable spam messaging that lands in one’s Public Mobile inbox?  I’ve been getting messages directly sent to me but not having anything to do with Public mobile. Thanks!

abristowe by • Great Neighbour / Super Voisin
  • 912 Views
  • 5 replies
  • 0 Bravos

Resolved! payment

How to contact customer service regarding payments.

Resolved! Change email

Hello How do I change the email address I use for both my Public account and the community? Thank you, Kat

Freedom55 by • Great Neighbour / Super Voisin
  • 568 Views
  • 3 replies
  • 0 Bravos

Resolved! wont take credit cards

tried 2 different credit cards and it wont accept either - going to be tough to continue to pay for this service.

crushton by • Great Neighbour / Super Voisin
  • 662 Views
  • 7 replies
  • 0 Bravos

Resolved! sim card purchase and account set up issue

I want to switch to public so I purchased a sim card online. The purchase shows up on my credit card statement but I didn't get a confirmation email so I can't track the card delivery.  I tried logging a ticket but it won't let me set up an account b...

Dana13 by • Great Neighbour / Super Voisin
  • 1080 Views
  • 20 replies
  • 0 Bravos

Resolved! Payment

Service was cancelled as today December 11 at 9 am.The credit card I use for payment was due on November 20 and I forgot to change it to other credit card.I, tried to pay by phone and online I failed because I forgot my password. Other information I ...

selremo by • Great Neighbour / Super Voisin
  • 664 Views
  • 6 replies
  • 0 Bravos
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