Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello is anyway I bring my old phone number back if no one have that phone use it ?
But all of a sudden my service is suspended due to non payment even though I am covered until the 26th??? What is going on ?
I am trying to put money on my account and the add funds option doesn't exist and on the phone via *611 it keeps saying my pin is incorrect I have no clue how to submit a ticket and or have this reset! Help! Please
I received a new credit card. Even though I have updated the credit card on my account, I continue to receive text messages stating that my Payment method is about to expire. How do I fix this?
I purchased a $40 voucher today and was not successful in applying the voucher. I tried to log onto my account and was advised to subscribe to a new plan. My balance was showing $46.00 which I tried to apply towards the new subscribed plan and that s...
Hi there,I cannot make or receive phone calls.Also checking my account shows error?Payment method was confirmed and not the issue.HELP!
I am trying to log into my account, and I am not able to. I enter email and password, then when it wants to sent me a confirmation # I''m not getting it. I tried the app and got the confirmation # there, but that is as far as I get. I either get a ...
Please help. I migrated from Public Mobile to another service provider. Since, i was using eSim of public mobile, i thought to cancel my active subscription once the new service provider connection gets activated. But now as i tried to get in Public ...
I am trying to port a number from Nucleus to Public. I made the request to both carriers on Friday of last week & so far it is not working. Nucleus says the problem is with Public & Public says there is no problem.
Can not login to PM app since iOS 18 update
I cannot login use my phone, contact support or anything else
i created an account, subscribed to a plan, made a payment, and got an error trying to activate my account. instructions sent me here for assistance. error indicates problem on hosting site.
Trying to transfer from Videotron a 20 digit SIM card. But PB uses 19 digits.any solution ?? If not can If I buy a new SIM card from PB, will I be able to use my existing phone number ?? If yes is this something I can manage myself online ...
Is it just me or 5G with PM is not that great!I been with PM since May switch from Fizz Why I'm thinking to switch back to LTENot impressed with 5GIs it just me
i wanna go to my hometown for a few months and I wanna know how I can suspend my phone number and plan
I have debit preauthorized for payment. It is due today. Has not been taken out. Phone not working why?
I need to make a call to GBR (+44) - add-ons only show US Data and Roaming.
Month just rolled over 3 days ago. Daily data usage for the 3 days totals about 38 mb. PM shows that I've used 132 of my 250 already for the month. This has been going on for awhile.
Hey I used to use iPhone and made the switch to pixel and androidMy family is complaining when I send pictures or videos they don't receive themAlso a few people said they haven't got my textsBefore I got rid of my iPhone I shut off iMessage, disasso...
Hi everyone,My phone have stopped to connect to PublicMobile network. The message in the notification area is "Emergency calls only". This happened exactly when I came back from Europe. I tried everything that I can: restart the phone, on/off airpla...
I need my number activated so I can transfer/port my number to a new service. I am not paying for a whole other month to do so
Hey bud: I need to set a 4 digit pin, everytime I call in to add funds with a credit card it asks me a 4 digit pin and I did t set one up! If I could set it up plz let me know l I'm supposed to have auto top up but for some reason it never works, to ...
Hi,I have just bought a subscription with Public but somehow it wants to send me a physical sim card. I don't want that - I want to use my eSim. How do I change this?
Anyone else having issues with their data?? Mine don't seem to be working at all.
Just spent over an hour trying to get the sim card to work in an iPhone 13. Had to load the sim into an Android system to get access. Bought the sim at 3:30 today and was charged first thing. How do you get a refund for the service that won't work...
I just switched to public. (iphone 12) My phone is working fine but I don't see any eSim installed, and I took out the physical SIM (Bell)Am I misunderstanding something?thanks
On Sep 21 2024, I purchased USA top up plan but my phone did not work in USA.
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