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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12681 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23878 Views
  • 183 replies
  • 26 Bravos

Resolved! 3G data speeds

When I first joined public mobile, I have used LTE and knew that it was throttled to 3mbps. One day I decided to experiment, I switched to 3G, I did a speedtest and found that 3G was faster. LTE: 2.56mbps download. 2.79mbps upload 3G: 20.32 mbps down...

Asher2 by Model Citizen / Citoyen Modèle
  • 1480 Views
  • 10 replies
  • 1 Bravos

Resolved! Smartwatches

Hello All: Not a question so much as an observation.  If you use the SIMON auto assistant, it will tell you that generic smart watches are not supported.   This is neither an apple watch or samsung watch, but rather a cheap generic android watch.   I...

DM100watch by Good Citizen / Bon Citoyen
  • 2179 Views
  • 21 replies
  • 1 Bravos

Resolved! How do I add a payment to my file ?

Is there a way to process a payment to my file prior to the payment being due ? Can it be done through my self serve account ? I have seen to call 611 but do I do that from my cell or a landline ?  If it's from my cell does it use up outgoing minutes...

Dolphin1 by Model Citizen / Citoyen Modèle
  • 631 Views
  • 5 replies
  • 0 Bravos

Resolved! Get existing number

I want to close my rogers phone number and want to move to public mobile. Can I get same number on public mobile?

Resolved! Boxing week add on Question

Would it be possible for a pre-existing member to switch to the boxing week add-on if they already have a $25 plan?

PingRoll by Good Citizen / Bon Citoyen
  • 676 Views
  • 4 replies
  • 0 Bravos

Resolved! Did not accept my referral code

I just shared a referral code with my son however when he was signing up for an account and he input that code it stated that it was not a valid referral code.  From what I can see he did not get his $10 reward, I didn't get mine nor the $1 off per m...

murphdave by Great Neighbour / Super Voisin
  • 824 Views
  • 4 replies
  • 2 Bravos

SIM Activation, New Number - Zenfone3 MAX

Trying to activate a sim card in an ASUS Zenfone3 X008DC (global/unlocked). It keeps cycling between SIM available and SIM unavailable. I set up the account for a new Manitoba number and we are located in Alberta if that matters. Thanks.

carlmal by Great Neighbour / Super Voisin
  • 983 Views
  • 13 replies
  • 0 Bravos

Not receiving incoming calls

I recently bought a public mob sim from toronto and now moved to thunder bay, the problem with my android phone samsung A10 is that outgoing calls are good and working while incoming calls are not received also data not working kindly help me out

Nadeemakhan by Great Neighbour / Super Voisin
  • 719 Views
  • 8 replies
  • 0 Bravos

Resolved! Bought the wrong plan

I bought the wrong plan I tried to change the plan but it wanted the entire 50 dollars.  How do I just pay the difference

Daphni by Great Neighbour / Super Voisin
  • 588 Views
  • 3 replies
  • 0 Bravos

Refferal

Do you want to be my refferal for PUBLIC MOBILE?

Contri_Butor by Good Citizen / Bon Citoyen
  • 511 Views
  • 3 replies
  • 1 Bravos

was charged for data overages

Asking for my daughter ... she has been on plan for a couple of months ... she thought her data was supposed to shut off when used up ... her payments show extra data charges ... she never tried to add extra data for those months , what is the next s...

briang by Great Neighbour / Super Voisin
  • 816 Views
  • 10 replies
  • 1 Bravos

Resolved! plan still suspended

today i wanted to reactivate my plan.i selected $25 plan and when i selected payment it shows amount due $9 and rewards $1 which i [paid by credit card.now it shows my balance $10and my plan is still suspended and i dont know how to contact customer ...

sarbrinder by Great Neighbour / Super Voisin
  • 628 Views
  • 4 replies
  • 0 Bravos

Resolved! Change new number to current number with old provider

I just activated my sons sim card and it wouldn’t allow me to keep his current cell number. So In order to move through the process I just picked a number. Is there a way to get his original number and yes I still have his account with other provider...

Dlori123 by Great Neighbour / Super Voisin
  • 802 Views
  • 7 replies
  • 0 Bravos

Resolved! news

Where can I get the latest news from public?

Finesse by Good Citizen / Bon Citoyen
  • 519 Views
  • 4 replies
  • 0 Bravos

Resolved! new card

Will there be any rewards for buying new card registration now?

Finesse by Good Citizen / Bon Citoyen
  • 429 Views
  • 4 replies
  • 0 Bravos

Resolved! iNTERNATIONAL CALLING

How can i make an international call using my current plan ($30 for 30 days) i've pluchased 300 intl mins for $15 but still getting a recording that voice in not included in my plan

vencott by Good Citizen / Bon Citoyen
  • 776 Views
  • 18 replies
  • 0 Bravos

Resolved! Holiday Rewards International Calling

Regarding the International calling, my plan only has 100mins of Canada wide calling. With the free holiday add on, does the add on include Canada or is it international but just other Countries? Sorry if this sounds dumb.

Asher2 by Model Citizen / Citoyen Modèle
  • 595 Views
  • 3 replies
  • 2 Bravos

Resolved! Payment problems.

I got the plan is like $35 per month.Also I already setting the Autopay Reward before ,so should be $33 per month.But don’t know why my bank account it’s showing up I paid like $36.96(The public mobile show like only pay for $35),and the situation it...

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SihhanWang by Great Neighbour / Super Voisin
  • 616 Views
  • 2 replies
  • 1 Bravos

Resolved! Why I can't receive message and receive a call after activation?

I switched from virgin mobile and activated the sim card this afternoon,  and keep my old number.  Now after three or four hours, my phone still can't receive any call and message.   I have searched here for the problem, such as turning-on-off the pu...

Hejun by Great Neighbour / Super Voisin
  • 557 Views
  • 2 replies
  • 0 Bravos

Problem with activation keep saying invalid SIM

I have a problem with SIM activation, I filled in form using different browsers and modes (e. g. incognito mode), but it keeps saying that the it is invalid sim (even if I double and triple checked the number in the card and through the phone itself)...

lydmila by Good Citizen / Bon Citoyen
  • 736 Views
  • 15 replies
  • 0 Bravos

Resolved! incoming calls

Hi there, hubby just set up with public mobile but now he can not recieve my calls.Im with public mobile too. He also can not send text messages to other providers.I had no troubles what so ever. Any tips for us ??? Thanks Madeleine

Madeleine80 by Great Neighbour / Super Voisin
  • 587 Views
  • 1 replies
  • 0 Bravos
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