Community

Resolved! Certain ways to participate for rewards?

Hello!I was wondering about the community rewards and if there are certain things I need to do to meet the participation requirements? Do I solely need to answer peoples questions or does posting questions and interacting with others count too? Thank...

Resolved! Account Suspended while on dynamic autopay

Hi there, I am on dynamic autopay and I just found out today that my account is suspended. I can't make any calls or texts, nor can I even find or check where my credit card is on my account. I have never had any problems with this before. I even mad...

Resolved! enroll in auto pay

Hi, if I enroll in autopay and change my mind in the future, will i be able to cancel it?thanks

Resolved! switched to new plan. was it worth it?

HI,I was on the 3 month plan for $120 and 6g data (split 2g per month), so I decided to try the new $40 offer per month that has 4.5g data. It will switch soon to the new plan. However, i see that the old plan shows on my phone as "LTE" and the new p...

Resolved! Phone records

How do i obtain phone records from 2 years ago

Resolved! $10 Sign Up Referall Code Question

I was referred by someone on Reddit, when I signed up I somehow missed the input box on the referral code. So I contacted a moderator and gave the referral code the following morning after I signed up, explaining what happened. They stated they would...

Resolved! Locked out of my account

How do I fix, it says contact public mobile, how?

Resolved! Loyalty code after signing up

I have a friends loyalty code I want to use with my sign up, but I didn’t submit it initially. My SIM card is activated now, but I’d like my friend to get the rewards for me signing up. Where can I add their loyalty code now that I’ve already signed ...

Resolved! Changing plan from 25$ to 15$

What will be the impact on rewards, add-ons and other benefits received through boxing week deal. Will they remain as it is? 

Resolved! Autopay

Hi l was wondering if you can put extra money on your account. Like prepay a few months and set your account on Autopay and still get the rewards. Without adding a debit/credit card?? Any help would be appreciated. Thank you

Resolved! Missed important phone calls from doctor , because service is not working for incoming calls

having problem and can’t receive incoming calls. Calling out is ok. As I’m taking care of my farther who is going through treatment , a lot of the communities with doctors and nurses are done by phone communication instead of in-person .Have missed i...

Resolved! i cannot retrieve voicemail messages

Resolved! I lost my phone

If I deactivate the phone, I'm worried I won't be able to contact whoever finds it. Are there any other options?

Resolved! Moderator

I need help . I cat get into my account cause I’m locked out for the 3rd time . I also need a moderator to help me transfer my Telus number to my public mobile account