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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Autopay

Hi all.At present, I pay for my service by putting lump sums into my account. I would like to switch to autopay. Does the autopay come into effect immediately? That is, right now I have 30$ in the account. I pay 24$ per period. The next pay date...

Resolved! 5gb signup bonus

Hello, I have activated a new account today Feb1 to receive 5gb bonus. It is not showing on my account. Please advise, thank you. Edit by Dunkman: removed personal information

Resolved! Why the Selfserve website is so slow?????

It hardly response. Why so slow?

Change Friend

Resolved! Change Friend

Hello,During the activation of my SIM, I used a friend's referral code and he receives $1 per month. Is it possible to change that friend now? Thanks,

moderator

Resolved! Moderateur svp

Moderateur svp

Resolved! not recieving calls

just activated my phone 2 weeks ago and i can make calls but cant receive them anyone know why or have this problem

Re: how to cancel service and get refund?

Hi, I am also disappointed with Public Mobile. I paid for a month, but my sim card does not work and now the month is almost over. It has been impossible getting this resolved. Basically, I gave them money for a service I have not been able to use....

Porting my Number to other Mobile provider

Is there any call center or customer number to call? porting my Public mobile number to Shaw since yesterday haven't receive any confirmation from Public Mobile. Shaw already process request from Public Mobile to port my number. till today almost 19 ...

Re: 2nd phone number

********** would like to see my account so I can register my new credit card to pay my bill. Edited by srlawren to remove phone number, as per community terms of service.

Setting up old SIM

In the Account setup, it asks for the 19 digit SIM number. But mine is 20 digits (and will not be accepted). Anyone know why this is? Do I really have to go buy a new SIM?

Calls not going through

I live in Alberta and my step mom and grandparents live in BC. They have been trying to call me and it wont go through. My sisters boyfriends phone is registered in Manitoba and he can call me just fine. I have the $40 plan. Anyone know why this woul...

I paid but still suspended

sim card swap

Resolved! sim card swap

I need sim card swap and my sim card is broken

how to contact a moderator

Resolved! Credit card keeps getting declined For auto pay

Hello,Ive called my cc provider and they said each time its gone thru on their end but I keep getting the error on public mobiles end. Can someone tell me how I can resolve this. I have set up different credit cards in the past, so not sure why this ...

when will my phone be useable

I have just signed up for an account and my phone can not make calls except emergency

Resolved! 2020 Holiday Contest winner but no prize received.

I received a text message that I was one of the lucky winners to win a $30 Amazon Gift card for me and a friend. After completing the release form, it was stated that I would receive the prize before Feb 1st. But I have not received anything. Does an...

Critical issue still not resolved ... impacting receiving phone calls from doctors and hospital

New customer(missing 5GB on plan HELP)

Hi im a new customer, i signed up on jan 24/2020, because public mobile had a 25$ pre-paid/pay as u go plan. Incl, 5.5GB, Unlim-Call&Text.... however, when i sign onto my account i only see (500mb+500mb) can someone tell me when i will see my full 5....

Can't call a certain number

Resolved! Can't call a certain number

Hi, Since Sat, when I call my mom's number, it keeps on saying "talk is not included in my plan". But I'm able to call other numbers. Is there anything wrong? Thank you.Hellen

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Important Update: eSIM QR Code Now Included in Activation Summary Emails