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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12704 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23909 Views
  • 183 replies
  • 26 Bravos

Resolved! Re: Number Porting

how can i take steps to ENSURE that i do not lose my koodo phone nbr?

kiyakker by Great Neighbour / Super Voisin
  • 691 Views
  • 4 replies
  • 0 Bravos

Resolved! What does call type "web" mean in the usage history?

I noticed I have 2 lines in my usage that look like this:05/01/2021 12:56Web     0.717 MBMB$0.00 05/01/2021 3:53Web     1.831 MBMB$0.00 Once again, I have my data turned off and I am using my house wifi, so I am wondering what this means or why it is...

Resolved! new activation question

I activated a new account at Walmart. How do I know I got the new promotion for one month free and GB?I also asked the Walmart agent for the referral code that I had from my other account. How do I know all has been applied.

Vancouverr by Great Neighbour / Super Voisin
  • 297 Views
  • 2 replies
  • 0 Bravos

Setting up Auto Pay

Hello everyone,  I am having trouble setting up my auto pay services. It is telling me this message: "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your cred...

kesduncan by Great Neighbour / Super Voisin
  • 1096 Views
  • 7 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Hi there,I received a SIM CARD in the mail today that my husband had originally ordered under his email, but now I want to use to come over to PUBLIC mobile I get an INVALID SIM error.I do not have any account with PUBLC Mobile yet but appears have a...

binisha19 by Good Citizen / Bon Citoyen
  • 695 Views
  • 3 replies
  • 0 Bravos

Re: No Signal/SIM# on account is different.

I have also the same issue. My Self-Serve account was simjacked just last week. I have a question about how to prevent this from happening in the future.  Is it possible to set a 2-factor authentication using an SMS or an application like Microsoft A...

vadimdumin by Great Neighbour / Super Voisin
  • 926 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

I have no idea how to ask a question. I have an issue with logging in. Don't remember the password or the answer to the secuirity question to change the password.

Boatman by Great Neighbour / Super Voisin
  • 423 Views
  • 1 replies
  • 0 Bravos

Resolved! Usage policy

What are the policies of Public companies for using phone numbers?

Finesse by Good Citizen / Bon Citoyen
  • 774 Views
  • 7 replies
  • 0 Bravos

Resolved! Number Porting

Hi Everyone, I am currently using Koodo service (No Contract) on a monthly plan. All i want is to swith to PUBLIC with the same number. Is it possible and how. Please help me i hate using koodo at my location and too much over charges.

Manishmani950 by Great Neighbour / Super Voisin
  • 1183 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Live chat

hOW DO I TRANSFER ALL MY TIME INCLUDING MY NEW FROM TODAY TO MY NEW PHONE

kawalski7734 by Great Neighbour / Super Voisin
  • 564 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Live chat

I NEED HELPI BOUGHT A SIM CARD TO PUT IN NEW PHONE BECAUSE MY OLD PHONE GOT STOLEN 

kawalski7734 by Great Neighbour / Super Voisin
  • 419 Views
  • 2 replies
  • 0 Bravos

Resolved! Estimated payment is higher then plan?

Hello! I'm just wondering why my estimated payments underneath the rewards tab is showing up as 77$. When I'm on a 52$/30 days plan with 4$ rewards. My current plan:- 2GB at 4G LTE Speed- 3 Choices with Canada wide Talk- Unlimited Canada-wide Talk- U...

ThatCheddar by Great Neighbour / Super Voisin
  • 368 Views
  • 3 replies
  • 0 Bravos

Resolved! transplant phone numbers

What should I do if I help my friend transplant phone numbers to public

Finesse by Good Citizen / Bon Citoyen
  • 651 Views
  • 4 replies
  • 0 Bravos

Resolved! iPhone Xs Max data not working

Hi everyone. I have a iPhoneXs Max and the data only works when I shut the phone off and turn it back on again. Everything works fine with wifi but when I leave home and am mobile, it shows LTE in the corner but I can’t browse the web. If I do a hard...

RetiredGuy by Great Neighbour / Super Voisin
  • 663 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting Expired number

Hello, My partner is switching to a plan with another provider. We had ordered the new phone & sim 2 weeks ago, but due to pandemic it was delayed in shipping and we won't receive it until tomorrow. Unfortunately her plan expired today. Will still be...

fozefy by Great Neighbour / Super Voisin
  • 876 Views
  • 7 replies
  • 0 Bravos

Sim card and phone

My service is unavailable and I'm wondering why.i paid for the service and all of a sudden I can't call text or use my data. Can you look into this for me please and thank you

Madmonigan by Great Neighbour / Super Voisin
  • 663 Views
  • 11 replies
  • 0 Bravos

How to change my cellphone number?

I have just activated my Public SIM card. I have purchased my plan. I want to keep my old cell number. During the self serve process (they ask you to change cell number after setup)they said to take one of there cell numbers they had avaible which I ...

Je56 by Great Neighbour / Super Voisin
  • 495 Views
  • 5 replies
  • 0 Bravos

emergency texts

Hi, why do I not receive emergency alerts by text like most everyone else I know. For example amber alerts or even recently I know most people received a text for curfew here in Quebec.

apollo2004 by Good Citizen / Bon Citoyen
  • 520 Views
  • 4 replies
  • 0 Bravos
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