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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12702 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23906 Views
  • 183 replies
  • 26 Bravos

Resolved! Someone help

Hello it's been days plus months now and my service is not working. Here is my phone number xxxxxxxxxxxxxxxxx. My name is xxxxxxxxxxxxxxxxxxxxxxxx.My account number is: xxxxxxxxxxxxEmail: xxxxxxxxxxxxxxxxxxxxxxPassword I can provide message anyone, s...

osama11 by Great Citizen / Super Citoyen
  • 1745 Views
  • 32 replies
  • 0 Bravos

Login details

Ok so I have tried several times to receive e-mails for resetting my password no luck. So I may have all of my login details messed up where do I go from here? I do have my phone number and account number 

Abigale by Great Neighbour / Super Voisin
  • 394 Views
  • 4 replies
  • 0 Bravos

Invalid SIM

I bought a new SIM and on attempt to activate the SIM after selecting a phone number and a plan, I got the error message "Invalid SIM". I urgently need this resolved please. 

Chinwe by Great Neighbour / Super Voisin
  • 750 Views
  • 8 replies
  • 0 Bravos

Resolved! Service

Turn off voicemail 

Joewillier by Great Citizen / Super Citoyen
  • 1542 Views
  • 38 replies
  • 0 Bravos

Resolved! lost sim card

ordered sim card 2 weeks ago and no show. can it be tracked to see where it is

Valerie123 by Great Neighbour / Super Voisin
  • 641 Views
  • 6 replies
  • 0 Bravos

Resolved! 5 gig

When will I get the 5 gig when I join

lisprice by Great Neighbour / Super Voisin
  • 617 Views
  • 4 replies
  • 0 Bravos

Re activation

Looking for help to reactivate account 

Masser32 by Great Neighbour / Super Voisin
  • 613 Views
  • 8 replies
  • 0 Bravos

Resolved! Spam call filter

How do I activate the spam call filter?

hanna_t by Good Citizen / Bon Citoyen
  • 2271 Views
  • 13 replies
  • 0 Bravos

Resolved! sim pin

hi, i need to enter the pin to lock my sim card. i enter the 4 digits i choose in the activation form. it was not that. where to find it. thanks for your help

hang_on by Good Citizen / Bon Citoyen
  • 470 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing plans

I changed my plan on Saturday from a $120 90 day plan to $40 30 day plan because i used up all my data. I clicked on change plan now and I got charged but it still hasn’t activated. Can someone pls help me. 

Filipescp7 by Great Neighbour / Super Voisin
  • 353 Views
  • 2 replies
  • 0 Bravos

Wrong Email

I used the wrong email address to set up this account.....now I can't activate my phone. Please help.

BrierD by Great Neighbour / Super Voisin
  • 374 Views
  • 3 replies
  • 0 Bravos

No network access

Phone hasn't been able to connect to the mobile network since about 10 am this morning. Really need to get my phone back online. Tried a bunch of troubleshooting such as putting in airplane mode, restarting, taking sim out, trying in different phone ...

vwickiam by Good Citizen / Bon Citoyen
  • 664 Views
  • 11 replies
  • 0 Bravos

Promotion

I am a new member of Public Mobile as of today how come I did not get the extra 5gb data that is on promotion till the 15th of January 2021. Thanks you

Philan by Good Citizen / Bon Citoyen
  • 1241 Views
  • 18 replies
  • 0 Bravos

Resolved! 1st month free

Just activated an account, How does the 1st month free work?

Bobcatguy by Great Neighbour / Super Voisin
  • 649 Views
  • 4 replies
  • 0 Bravos

Resolved! 15/M plan

if i call 1888.....customer servise ,maybe will wait and talk an hour or longer, are there times included in the free 100 minutes? and if i talk over 100 minutes in a month,how to calculate the money? 15/Mplanthanks

holden2021 by Good Citizen / Bon Citoyen
  • 846 Views
  • 11 replies
  • 0 Bravos

Resolved! Public Mobile Payment Reversal

I just happened to check my bank account and noticed there was more money in there than I was expecting. I went to transactions to see why, and found two Public Mobile Payment Reversals. One for my account and one for my husband's. Why did Public giv...

BDW by Great Citizen / Super Citoyen
  • 943 Views
  • 3 replies
  • 0 Bravos

I am getting an Invalid Sim Error

I keep getting the Invalid SIM error when trying to connect I triple checked that it is the correctnumber. I need to register today to qualify to the promo. My SIM didn't arrived until Saturday, please help me.

flaiman01 by Good Citizen / Bon Citoyen
  • 473 Views
  • 2 replies
  • 0 Bravos

how to choose plan

I had got my sim card! i want to active it, but  i  don't know how to choose the plan.if i choose 15/M plan,what are included in this 100minutes talk?incoming or outgoing call?and the free customer servise call example bank servise call 800..expectin...

holden2021 by Good Citizen / Bon Citoyen
  • 579 Views
  • 7 replies
  • 0 Bravos

Resolved! Activation with ding.com

Hi,I need to activate my new SIM card, but I do not have credit card.May I use ding.com to purchase a e-voucher (Payment PIN) with my friend credit card to activate my SIM?   

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mhdamrollahi by Good Citizen / Bon Citoyen
  • 1426 Views
  • 29 replies
  • 0 Bravos
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