Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I've been a PM customer for a year. I recently changed my plan (more data) and I can no longer send or receive picture messages. Nothing else has changed. If anyone can help that would be greatly appreciated! I tried to submit a ticket but kept g...
Started last night.Myself, my husband and my son all use public mobile as our provider. Been great, never any issues until now. We can use our cells outside our home and outside 1 km radius of our home. We can text, but no calls incoming our outgoin...
What should I do if I lost my SIM Card?
How can I stop my subscription with PM and switch to another provider?
HelloI just made a payment to my plan using a payment voicher and it's not showing up in my balance, thanks.
I bought a SIM card from a Telus store and tried to activate it. It is more than 20 minutes that the app stops at step 3. What should I do? Thanks.Also does the service is a prepay service? How can I pay?
I tried port in my phone number to public mobile last week but failed because the account number was incorrect. Now I get the updated information and I want to give you
Iam being overcharged for the past 3 months I have being trying to contact them but is impossible to reach anyone
My sim card that I ordered from public is a week late and I can't open a ticket without my account number which wasn't on the confirmation email when I opened this account. It took my credit card information but now I'm in limbo with no sim, no accou...
Hi,I have one GB data and i used it all I just added 3 GB more will it get added immediately and i will able to use it.
is there a way I can opt out of receiving email notifications from old threads that I either started or commented in the past?Thanks:)
Im unable to access customer support to assist with a phone number port. The number Id like to port in is a landline with one of bells subsidiary companies. Am I able to do this? Can a customer support agent help me with doing this? Thanks
Why, WHY, WHY - does it say I am not authorized to access my own account?I can log into the com. Forums just fine... But oh no - I'm not allowed to access what I actually NEED to access in order to renew my services... Here's a screen cap of what's...
Going through my bank statement and noticed that I got charged twice for my January payment for my service with Public mobile, both on Jan 14 and Jan 15. the one of Jan 14 2024 has been processed while the one of Jan 15 is still pending, kindly assis...
Hi, I’m currently outside of Canada( more specifically Brazil) and trying to activate an eSIM, it will not work. My iPhone 14 pro adds the eSIM under Settings/Cellular/SIMs but the Public Mobile eSIM says “Activating…” and then I get a message telli...
Hello, I got lot of unknown phone no calling in today, Does my phone get hacking.
I never activated my public card, and now my fees for October, November, December 2023, and January 2024 have been charged. This is theft!I never activated my public card, and now my fees for October, November, December 2023, and January 2024 have be...
I do not want to register a new phone number. I have not activated my account yet, but need to cancel the automatic monthly payments for the Public Mobile Plan I signed up for. Please advise me how to cancel any further paymwents immiediately as I ha...
I transferred my number from Lucky Mobile to Public Mobile using ESIMs on my Iphone.I used the same ESIM number used for my Lucky Mobile line when transferring the number to Public Mobile.When activating my Public Mobile line, I am able to receive ph...
I was checking my MasterCard Statement for November 2023. I found a charge from your Vancouver office on Nov. 6, 2023 for $16.95 for my account [Account ############## ].I found a receipt for this in my payment records in my account. This is fine.I ...
Hello i’ve been charged twice for my phone bill this month JANUARY 15th-16th i’ve tried making a ticket for the last hour now keeps giving me errors and everything else I need a refund of $25.30 ASAP I’m tired of dealing with this someone please help...
I had issues adding my credit card to my account and contacted my banking agency. They said I am required to add my apartment number to my postal code when adding my card to my account. However, when adding a new credit card, the postal code only all...
Hello, I want to port out to FreedomI gave them all my account details correctly. When they tried to port, they said my account was inactive at Public Mobile. Please help me and look into my account and why it is inactive?
Hi folks,I would like to direct this to an adminstrator, but it has been quite a while since I had to do that and I forget how. I recently used my rewards for the abovementioned add-on. In the U.S., I was sometimes connected to AT&T, sometimes to T...
My account was debited $17.25 today, yesterday, Jan 12, Jan 11 and Jan 10. I need this fixed. How do I talk to someone? I’m about to cancel my subscription all together
I would like to know if its possible to transfer Esim to a Physical SIM
I can't get my data roaming services to work in Chicago. Tried everything. Chatbot sucks and won't let me submit a ticket. Help!!!!
Public Mobile sent me a new eSIM however when I try to add it to my iPhone I get multiple notices saying it does not work including ""unable to continue cellular configuration" as well as "no usable data found" and "unable to activate eSIM". How do I...
How do I get a refund for a SIM card I bought (a Public Mobile SIM card) at a Telus store. I can't use it as I had to order another SIM card when I signed up for a Public Mobile plan
Hello, I ported one of my phone numbers to Kodoo.I am trying to port second number but I can't sign into my account. I need the account number.
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