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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12708 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23913 Views
  • 183 replies
  • 26 Bravos

Resolved! One Free Month & 5GB Offer

Is the 5GB permanent for as long as we stay with Public Mobile, or is it for one month?

jason20 by • Great Neighbour / Super Voisin
  • 613 Views
  • 3 replies
  • 1 Bravos

Resolved! Locked out of accounts

HI, I am locked out of one of my accounts.  I need to change the payment details. 

613Delaney by • Good Citizen / Bon Citoyen
  • 989 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan Renewal Day... no data

Today (January 23) is my plan renewal day. I am (and always have been) set up for auto pay so this usually happens without a hitch. However today, I noticed I have no data. I also see they did not take the payment out of my account. And when I look a...

LDD by • Good Citizen / Bon Citoyen
  • 967 Views
  • 7 replies
  • 1 Bravos

Resolved! Sim card no show

My sim card did not arrive. I ordered it in December.  I want a refund.  This forum is so frustrating   ....please somebody help me!  Lol 

Issues with activating a brand new SIM card - no service

Hello! I have just activated a new SIM card (I did not transfer from another carrier). I picked a number and then the phone would not get any signal, although it says TELUS on the phone. Also the account on self-serve is ACTIVE. Then I had someone te...

silolicam by • Good Citizen / Bon Citoyen
  • 847 Views
  • 18 replies
  • 0 Bravos

Resolved! lost stolen phone

What are the steps to do when you lose your phone? I would like to try to keep the same phone number

terrybev by • Great Citizen / Super Citoyen
  • 1635 Views
  • 10 replies
  • 0 Bravos

Resolved! Unknown calls to 778-581-4001

I just happened to be looking at my usage history when I noticed that since Jan 18 there is an outgoing call once a day to 778-581-4001.  The calls happen between about 3am and noon, and last 12-14 seconds.  I believe that this is the voicemail numbe...

gigapus by • Good Citizen / Bon Citoyen
  • 2271 Views
  • 9 replies
  • 0 Bravos

Resolved! Just found "no service" on my phone.

Hi, I haven't been using Public mobile service since I didn't make phone calls and always use WIFI in home for these days. I just found that my phone is "no service" now. I don't know when did this happen but I put the SIM to another phone and still ...

sxtra by • Great Neighbour / Super Voisin
  • 1203 Views
  • 22 replies
  • 0 Bravos

Stolen phone

My pm phone was stolen and the thief is using the phone. I’d like moderator help to shut the phone down.thanks.

Davejon by • Good Citizen / Bon Citoyen
  • 881 Views
  • 16 replies
  • 0 Bravos

Texts not always working?

I've never had problems with this before. I also haven't changed anything in Self-Serve or in my phone softwares. I've tried other (factory default) SMS software with the same results. I've tried my SIM in another device with same results. I'm in BC....

Korth by • Mayor / Maire
  • 394 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan not accepted..

I am supposed to be on a $28 dollar plan, and have never had an issue. Even though it said I'm on $30 for 30 said it has always reverted to my$28 dollar plan and left whatever money in my account for next to up.I have exactly the right amount in my a...

MissJenni by • Good Citizen / Bon Citoyen
  • 1053 Views
  • 17 replies
  • 0 Bravos

Wanting to change my phone number

I currently have a public mobile account and I want to change my phone number. I know that I need to login to my account to do this but when I try to login with my emai, the system says that my email is not recognized so I figured my email or my sim ...

rhao0202 by • Great Neighbour / Super Voisin
  • 445 Views
  • 2 replies
  • 0 Bravos

Resolved! Self Serve is Down?

All I get is a blank page at this link:https://selfserve.publicmobile.ca/I want to access my account but I don't even have the option to log in.Is the system down?

johnnyD by • Great Neighbour / Super Voisin
  • 584 Views
  • 3 replies
  • 0 Bravos

Self Service Down?

Been trying to access self service all day and am just getting a white page, have tried multiple different browsers as well as different devices. Is anyone else getting this same issue? Link I'm usinghttps://selfserve.publicmobile.ca/

goatowlpig by • Good Citizen / Bon Citoyen
  • 535 Views
  • 6 replies
  • 0 Bravos

Can't get SIM or info

I signed up on December 31st, and Public Mobile told me I would receive my new SIM card within 3 to 7 business days.I realized on January 20th I hadn't received it yet. I filed a ticket and let them know my order number and what the situation was. Th...

jwwwwwwwwwwww by • Great Neighbour / Super Voisin
  • 563 Views
  • 12 replies
  • 0 Bravos

Resolved! email and pin

forgot my email and phone pin 

Dan8 by • Great Neighbour / Super Voisin
  • 372 Views
  • 1 replies
  • 0 Bravos
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