Community

Resolved! I activated my account before January 15th and I dont see the 5gb of data or the free month!?

Resolved! Credit card not working, issuer says no transactions attempted

I recently updated my credit card for AutoPay, but the transaction was declined because the card issuer flagged it as fraudulent.  I called the issuer, and unlocked my card account. Now when I try to use that account with Public, I get an error "Unab...

Resolved! Re: Data used up

I'm having similar issue where PM says I have reached my data limit of 3gb but my phone says I have only used 1.1gb, is this PM problem? very frustrating, this has happened twice now already

Resolved! Porting number

Hi, I'm wanting to port my pm account over to a koodo account. I just paid for my months service as of today, when I port over, do those funds port as well or do I loss out on that money. Or am I able to get refunded that money. Thanks

Resolved! I am set up for AutoPay with credit card - why is this not processed as a recurring payment?

I have 4% cash back on recurring payments with my credit card. Unfortunately, Public Mobile is not categorizing the charge as a "recurring payment" when it sends the request to VISA so I'm not getting the cash back. Is there a way to fix this?

Resolved! Post deleted? Why?!?

My post was deleted. I hit post and it's not there. I don't want to type it all again!   Unacceptable!!!

Resolved! Picking up voicemail

I am trying to pick up a voicemail I received by using another phone number which happens to be in the USA.  From what I read it is not possible to access my voicemail using a US landline unless I purchase talk time on the phone that is sitting in a ...

Resolved! Referral Bonus not received

Hello, i referred a friend yesterday, i even helped him set up his account. I made sure my referral code (KNxxxx) was used, and it was confirmed. From what i've read, i am supposed to see the refer-a-friend credit in my account almost immediately, bu...

Resolved! Notice of cancellation

I received a text message saying I am cancelling my account this is incorrect what do I do

Resolved! How do I remove my credit card from an account

I need to remove my credit card from my daughter's account.I do not know the 4 digit pin number to get into the account. I also do not know the account number.I get charged every month for service.A moderator told me there is not a credit card attach...

Resolved! I have a SIM already but need to transfer the SIM # and my phone # to the new SIM

Long story short I dropped my SIM card out of my phone into my car seat and can't find it.  I bought a new sim and need to transfer my phone number and my account info to the new SIM but I already have a Public Mobile Account. I need to transfer ever...

Resolved! Multiple numbers transfer from 1 account

I have 2 numbers with Rogers. I bought 2 SIM cards and I want to activate them each,  and I want to transfer my numbers from Rogers. Both numbers are under my name in the Rogers account. Since I cannot have 2 numbers for 1 account with Public AND onl...

Resolved! Transfer payment to another credit card

I have two numbers under the same email and same credit card I have changed my credit card and was trying to change payment method.  It only gives me to change for one phone number and another one I can't .It doesn't show that I actually have two acc...

Resolved! 5 gb free data

i've just activated public sim with a plan of 15 cad/month.now if i buy another plan for 25/month will i get that 5 gb  free data new year offer?thanks

Resolved! Is there an option to get more than 8gb of data?

My internet is down at home and I am hosting an online conference today thru thursday.  having to tether to make zoom work.  I purchased the 8gb and have already used 3.5 in the first session.   Is there a way to get more data without having to purch...