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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11138 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22080 Views
  • 181 replies
  • 24 Bravos

Resolved! How do I get promo emails?

Hello PM community! I was recently made aware of the holiday gifts promo by a family member who happened to see it on the website. However, another friend who's a PM member already said she was notified of the promo by email. I'm a PM member myself, ...

nvmom44 by Great Neighbour / Super Voisin
  • 950 Views
  • 6 replies
  • 0 Bravos

Resolved! credit card payment error

Got these text messages:"We tried to process your Auitopay renewal but something went wrong""Ensure that your credit card details and billing address are correct" I haven't changed the credit card, but it was renewed. When I look on the Payment tab, ...

terrie by Great Neighbour / Super Voisin
  • 544 Views
  • 5 replies
  • 1 Bravos

Resolved! Pm community contest

How do I enter the community contest. I already entered the pm contest but can’t find the other one

Mylulu by Good Citizen / Bon Citoyen
  • 837 Views
  • 8 replies
  • 0 Bravos

Resolved! Pause service

Hello, I am on Autopay,how do we suspend service as we ago away for the Winter.Thanks

JohnLloyd by Great Neighbour / Super Voisin
  • 1110 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to access voicemail

Hi, I am a new community member here . Just activated my SIM card a couple days ago. Just wondering why I can't access my voicemail. I reset the passcode, but when I try to access a voice message the call doesn't go through and the screen messages  ...

Sugarcookie by Good Citizen / Bon Citoyen
  • 1520 Views
  • 18 replies
  • 0 Bravos

Phone calls

I have 200 mins Canada wide plan ,etc,etc. But I am unable to make a phone call anywhere as I keep being told that I don’t have a long distance add -on. Please help ; I don’t understand this.   xxxxxxxxxxxxxxxxxxxx.  My wife’s phone is okay! edited b...

Kkelly by Great Neighbour / Super Voisin
  • 576 Views
  • 6 replies
  • 0 Bravos

Resolved! Billing date

When i started with you my billing date was the 25th now it's slowly month by month down to the 19th...wth..why? 

scott_whitty by New in Town / Nouveau en Ville
  • 672 Views
  • 5 replies
  • 0 Bravos

Resolved! "Long distance charges may apply" ???

I went to make a long distance call and got this message: "Long distance Charges my apply". Does it always say that when you call long distance? I'm new but my plan is supposed to have unlimited calling in Canada??  Is ha not the case, or why this me...

DaveWicks by Great Neighbour / Super Voisin
  • 2918 Views
  • 14 replies
  • 0 Bravos

Resolved! $ to data

Put more data in my phone from money in my account

mikelariviere by Great Neighbour / Super Voisin
  • 493 Views
  • 3 replies
  • 0 Bravos

Pixel 3 has "no service"

My Pixel 3 has no service with Public Mobile.I have tested two different SIMs. Same SIM that does not work in my Pixel 3 does work on a Samsung phone.Pixel 3 is listed as compatible by Public Mobile. Bands specs are also compatible.In the APN setting...

purist by Great Neighbour / Super Voisin
  • 524 Views
  • 2 replies
  • 0 Bravos

payment

I changed my billing address and now i can not make my payment 

Resolved! Login

Hello, my acct got logout. Cannot reset pswd, security question failed. 

Angela488 by Great Neighbour / Super Voisin
  • 735 Views
  • 9 replies
  • 0 Bravos

Resolved! CREDIT CARD charge was too much

Topped my account using a credit card for $50.00 Statement received shows 56.50.  Why is there an additional $6.50 that I didn't authorize?

MALTESERS by Great Neighbour / Super Voisin
  • 670 Views
  • 7 replies
  • 0 Bravos

Resolved! How long unread SMS remain in PM Server?

Hi, I have been out of Canada without roaming (since I´m in Costa Rica). Does anyone know for how long will Public Mobile hold all my unread SMS before I come back? Thx!

omrav222 by Great Neighbour / Super Voisin
  • 980 Views
  • 8 replies
  • 1 Bravos

Resolved! Holiday Add On

Merry Christmas everyone! Just have a question for the free add ons. The 500  minute calling and 2G of data, is that only for the month of December or does that stay on our plan now? Thanks, Kristen

kristen16 by Great Neighbour / Super Voisin
  • 579 Views
  • 4 replies
  • 0 Bravos

Resolved! Account suspended even though plan charged

My December plan was charged on Dec 13, 2020 but my account was suspended due a plan expired on Dec 14. Here are the screenshots of my transaction history and the account suspend notification. Thanks for any help!

pm.png pm2.png
DuongVu by Great Neighbour / Super Voisin
  • 462 Views
  • 2 replies
  • 1 Bravos

Resolved! Refer a friend

My sister in law is with bell. She owns her phone but has a monthly plan. She would like to switch over to public mobile and get a plan like mine. How does she go about doing that and what does she need to give them so I can get a friend referral rew...

Tazzy by Great Neighbour / Super Voisin
  • 580 Views
  • 2 replies
  • 0 Bravos

SD cards

Assuming this thread belongs here because these cards are "phone hardware" ... SD, SDHC, SDXC, SDUC, etc ... https://en.wikipedia.org/wiki/SD_card I've just had another one fail. Full data loss, corrupt file system, unrepairable, irrecoverable (full ...

Korth by Mayor / Maire
  • 790 Views
  • 13 replies
  • 2 Bravos
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