Community

Resolved! Self Serve is Down?

All I get is a blank page at this link:https://selfserve.publicmobile.ca/I want to access my account but I don't even have the option to log in.Is the system down?

Resolved! New phone number

Resolved! email and pin

forgot my email and phone pin 

Resolved! One month of free service plus 5GB of free data

Hi there, How can I see or know if this promo was applied to me. Get one month of free service plus,  5GB of free data.The free 5GB data is for first month?And the second month is free? Thanks

Resolved! Auto-pay - when payment date falls on a weekend ...

Hi guys, Just want to say how happy I am with Public Mobile!  My question is about auto-pay. When the auto-pay (30 day) payment date falls on a weekend, does it still come out on the 30th day, even though that may be a Saturday or Sunday? OR does it ...

Resolved! Promos

New public mobile customer here...just signed up today.  How do I find out if any promos are available to me and how do I sign up for them? 

Resolved! locked out of my own account.

I am locked out of my account and even after an hour, the account does not let me try to find the password. I made a new account just to ask a question here. Hopefully, this issue can be solved soon. The email of the locked-out account is the same as...

Resolved! Promotion unable to be applied - help!

Hi! I hope everyone's doing well. I'm having a little trouble with my plan activation and hope someone can offer some help. Thank you in advance! A little over a week ago, I saw that Public Mobile (PM) had a promotion where you can get the first mont...

Resolved! SIM card hasn't arrived yet....

We ordered a SIM card online on Jan. 9 and still have not received it in the mail. Website says that we should receive it in 3-7 days. Is the wait time longer now? We are in Bancroft, ON.

Resolved! HELP!

So i'm trying to get back my old number from when i last used this service provider due to that number being connected to several important accounts that require 2FA and a text message and when i signed up on a new account and tried to customize the ...

Resolved! Re: my login is disabled

Hello I manage my special needs sons phone plan. I recently received a message that the payment did not go through. I need to update the credit card info to pay my son's bill but my login has been disabled. does this happen when you don't log in for ...

Resolved! Porting previous phone number

I just signed up to public mobile and I want to port my existing phone number from Telus.

Resolved! promotion about second month of service free

I got an email about a promotion for second month of service free and a one time data of 5GB free. If I activate by a certain date. The problem is I already activated the sim card before I got this email. How do I get this promotion?