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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11134 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22068 Views
  • 181 replies
  • 24 Bravos

$2 SIMs

As of today https://canadiancellsupplies.com/collections/sim-cards/products/public-sim-card

Luddite by Oracle
  • 473 Views
  • 4 replies
  • 5 Bravos

Resolved! Can't access international minutes

I got the free gift of 500 international minutes. I successfully added it to my account. I am trying to make a call to Nigeria but when I do it, it says public mobile here, you don't have talk on your account. Does it take a while to add to my accoun...

Mattnic by Good Citizen / Bon Citoyen
  • 909 Views
  • 7 replies
  • 0 Bravos

Resolved! PRINTING OUT OFFICIAL BILL

Hello Public Mobile members. I have an important question to ask. The government of Canada has requested an official bill print out. I have submitted the monthly breakdown found online but the government deemed it as unprofessional. They said quality...

IssacKu by Great Citizen / Super Citoyen
  • 1082 Views
  • 13 replies
  • 0 Bravos

Resolved! 35$ plan 5$ discount

Hi, I wanted to know if the 35$ plan with the 5$ discount is it only for a certain amount of time?I would change to this one, but would the 5$ discount stop at some point to revert back to 35$. Thanks

Chuckyy2 by Good Citizen / Bon Citoyen
  • 506 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to change autopay credit card number

I am already enrolled to autopay with a credit card and would like to change it. From the Payment tab on my account page, i am able to remove autopay. But when i enable to autopay, the old credit card is still in use and cannot remove it so i can my ...

gopalra by Great Neighbour / Super Voisin
  • 522 Views
  • 3 replies
  • 0 Bravos

Resolved! OOOOOPS

Hey gang...I am 62 yrs old and not all that familiar with doing things online. I have accidentally paid my phone twice yet the balance showing is only 1 payment but my bank details say I paid twice.

Resolved! My phone isn’t allowing me to call

my phone isn’t letting me do anything unless I’m on wifi. Money hasn’t come out of my account since October. How do I go on and make a payment to fix this? 

Brooklyn02 by Great Neighbour / Super Voisin
  • 368 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan change

How can I change my plan but I’m locked out of self serve ? 

Candy1117 by Great Neighbour / Super Voisin
  • 419 Views
  • 2 replies
  • 0 Bravos

Resolved! Ported my number and seeing unknown charges

Hello, I recently ported my number from Public Mobile to Fido and not only was I immediately locked out of my account, I am now seeing a $50 charge on my credit card that I cannot investigate. Has anyone else had this happen? It seems ridiculous to p...

adamp53 by Great Neighbour / Super Voisin
  • 1068 Views
  • 10 replies
  • 0 Bravos

Resolved! Not getting refferal bonus...

Hi everyone,  I have activated with public mobile this Monday. I entered in my wife referral code and it gave me the green checkmark. I Have gone to check both of our accounts and none of us have gotten any referral credit. I believe I am supposed re...

stevenanto by Model Citizen / Citoyen Modèle
  • 767 Views
  • 7 replies
  • 0 Bravos

Resolved! Service temporarily cancelled

So today was the day my plan was supposed to renew. I have autopay on, BUT at around 6am today I called *611 to check on my add on data usage. It said my service had been temporarily cancelled. I was wondering why this is? I have been testing and Tex...

Asher2 by Model Citizen / Citoyen Modèle
  • 816 Views
  • 13 replies
  • 0 Bravos

Resolved! Invalid SIM

Hi, I entered all my details and after clicking the last page on credit card information, i got an error message. I went in again and then it says my SIM is invalid. I waited1 hour and again the same thing. This time it also says I didnt enter a refe...

Looney by Great Neighbour / Super Voisin
  • 1327 Views
  • 10 replies
  • 0 Bravos

Resolved! No service - Account maybe compromised

Hi my phone just randomly stopped getting service. I tried all the usual steps like restarting, resetting etc, everything i can on the phone itself and nothing. So decided to check my account and everything looks ok except I noticed under the change ...

T_J_C by Good Citizen / Bon Citoyen
  • 1319 Views
  • 28 replies
  • 0 Bravos

Resolved! How do I change to the 10 day plan?

I currently have a 30 day plan, but was looking to change that back to the 10 day plan I had a while ago. I can't seem to figure out how to do this. Before I used to be able to select options like plan length, calling zones (local, provincial, nation...

Resolved! Looking for a new phone with LTE band 42

I subscribe to Public Mobile3G = 850 (5), 1900 (2)4G = 850 (5), 1900 (2), 700 (12/13/17/29), 1700/2100 (4), 2600 (7), 1700/2100 (66) I also subscribe to Xplornet4G = 3500 (42) I usually carry a smartphone (mobile talk and text) and a tablet (mobile d...

Korth by Mayor / Maire
  • 1389 Views
  • 11 replies
  • 0 Bravos

Port Fraud Protection - DID NOT RECEIVE a "validate transfer text"

Hello Community! I just activated a Public Mobile account this evening and ported a number from Koodo during the activation process - all went smoothly and without issues. This is not my first PM activation, but it is my first one since the new Port ...

macsal by Deputy Mayor / Adjoint au Maire
  • 1440 Views
  • 6 replies
  • 1 Bravos

Apartment intercom won’t connect to my phone number

My apartment installed a new intercom service that connects to people’s personal phones instead of the old in-unit devices. Unfortunately when my unit is dialled it says it can’t connect due to long distance. I live in Vancouver and i originally got ...

Toxmo by Great Neighbour / Super Voisin
  • 5692 Views
  • 14 replies
  • 0 Bravos

Resolved! Payment vouchers

I purchased the payment cards for my kids for xmas but what number do you use when applying them using the self service.

lindathorne by Great Neighbour / Super Voisin
  • 544 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card on Amazon?

I don't see the link to this through Public Mobile's site, but is this a working SIM card? https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=sr_1_3?dchild=1&keywords=Public+Mobile&qid=1609363454&sr=8-3&load-pop-up=1& Thanks!

Resolved! US roaming isn't working

This service is terrible. I purchased the $20 USA talk/text data bundle before entering the USA. This has worked every other time I have visited the USA with my iphone.However, it is NOT working. I can not make calls, I cannot receive calls, I cannot...

fredfor by Great Citizen / Super Citoyen
  • 2841 Views
  • 12 replies
  • 0 Bravos
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