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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't connect to the network

Resolved! Can't connect to the network

Hi, I've been using Public mobile for several months, suddenly my phone won't connect to the network, I can't call or text. This is a huge problem as it is my business phone. I have talked to the Bot and none of the offered solutions worked including...

Resolved! Re: Unable to login to self serve

not recognizing my login credentials

Resolved! Calling UK

Was very happy to get 500 free minutes for international calls. I successfully made a call to a UK landline but wasn't able to call a mobile phone. I'm assuming, then, that this isn't part of the free minutes. Can anyone please tell me how much it co...

Resolved! Public Mobile Jerk around

I went through the activation process, at the final step the window just sat there doing nothing then it finally said server crashed, i went back to re-activate now it says my sim is invalid. I cant log in either says my email address is invalid. IS...

Resolved! Can't Receive Call - 1 Week after transferring my phone # from MagicJack

Hello,On Feb 4th 2021, I made a request to transfer my phone # from a MagicJack account through the public mobile portal. I can make call, send/receive text message.But I can't receive any phone call. Some peoples on this forum told me last week tha...

usa calling not working

have the usa package but not working. no support. how do i figure this out?

Resolved! Another porting number topic

I guess I missed the Free 5GB Promo but need to reduce my bill. That means a change to a $25 min. plan and that will leave me with practically no data at all. I have the $40 plan and therefore 5Gb of data plus 1gb holiday (?) but I assume the 5gb dat...

Resolved! Can't reactivate

So when I click reactivate it brings me to payment screen. It doesn't tell me owing balance or anything, but I click "pay amount due" as per usual. A message pops up saying my account has enough money in it. I've been a customer for 4 years, this has...

Website error while trying to Port

New to PM. Tried to transfer my number from Freedom Mobile but I can't get past the "Check Eligibility" screen. When I click the button to try to check if my Freedom Mobile number is eligible to port, I get the "General Error" screen and get sent b...

Resolved! Payment

I'm new to this, so please be patient. I purchased a prepaid card last month (I have a $15/month plan) at Walmart, they only had $22 ones. This month, I had to purchase a $25 one at the same store. I went to top up my minutes and it says I have $22 o...

Resolved! Phone compatibility

Hi there, I have Huawei (model POT-AL00a). Can't find it with your compatibility tool. Is the phone compatible?

Resolved! Debit card

How do I change my old debit card on auto pay to my new debit card?

Resolved! New Phone, Data and Calls don't work

Hey there, just got a Pocophone X3. Wifi works but data speeds were super slow, reception for calls really on and off. Tried changing the APN settings as recommended for Android here and now both data and calls don't work at all.Please help! any info...

Re: Data usage

I added 3 gigs @45$ and I have no data. What’s up with it? Any ideas?

Resolved! sim doesn't work

Hello,My sim card just stopped working.I went to buy a new one. We tried a chatr sim and it worked.But the new public mobile didn't work. It didn't work either.When i went online to change sim, first the number didn't match.Second, when i try to put ...

why is my account gone? i need to use it

Resolved! why is my account gone? i need to use it

I ported a number from public mobile to koodo but I am not done with my public mobile account / credit yet.How do I get back into my account?

Resolved! Money Not Withdrawn from Account

I am new. I set up AutoPay. My renewal was due on 1st of February. Renewal of my service was done but the money has not been withdrawn from my account. Please help me. Thank you.

Resolved! Plan change

Ok I downgraded my plan which was old lte plan with 2 gigs and only free province long distance calling not all Canada. Went with a 3 g plan with all Canada long distance etc. Plan is 35 bucks. I have 7 dollars of friend and loyalty and autopay credi...

Resolved! No Service?

Activated new sim card, no errors, credit card has been charged. Insert sim card into phone - it never connects to the network, I just get "No Service". Any ideas? I have opened a ticket and will apparently hear back in 48 hours - wow! Phone is a...

My Observations Oracle Team

Hello dear members i am a PM costumer for almost one year with 3 accounts, I really Love Public Mobile, what can i comment on the Oracles and how to become one.The Oracles are over worked and under paid in my opinion. worth more than $20 a month, $...

Resolved! Port my number

Hi, I purchased my Public Mobile SIM card in-store. The dealer made an attempt for porting and I received a text for the same. However, I do not want to port it right now. Will I be able to port it later on my own. What is the procedure for it? Thank...

Resolved! Spam increasing

Hello. I switched from lucky mobile to public mobile with a 780-678-**** number on the 2nd of February. Ever since then, I've been getting more and more spam each day or two. These spams mostly include the Canada Revenue Agency. I was wondering if an...

Resolved! Phone compatibility - Samsung A20 SM-A205F

Hi, I want to switch my operator from Shaw to PM. I got my phone from Iran and it didn't work with Shaw at all. I wanted to be sure that works with PM before switching my SIM card. Thank you in advance.

Promotion

Resolved! Promotion

I just signed up for public mobile and never got offerered the promo of lunar ... how do I get that.

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