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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SPAM - Stop it.

Just want to put it out there if you are spamming people, please stop. I have received two SPAM emails soliciting services outside of Public Mobile. The emails had absolutely no benefit to me and sounded kinda scammy. This forum is here to help other...

Shame on Public Mobile

It's one thing to raise plan prices. It's another thing entirely to raise plan prices and at the same time advertise a "Sale" at the old price! Seriously? Your marketing department needs a shake up.

not receiving texts

Hello @PM, I am not receiving texts and would like to know what I can do. I see that some other users have replaced new SIMS and that seems to have helped. Please let me know, Thanks,

New Feb 16, 2021 Plans (with Province-wide minutes)

These are the new plan options showing via self serve as of midnight eastern time: (I've greyed out the Canada-Wide ones that will likely be disappearing soon, for comparison) $15 for 100 Province-wide minutesSave $2 and get a 250MB data bonus each m...

Resolved! calling united states

hey folks, i have a fairly basic plan that includes canada wide calling and international texts but not calls to the united states. Do you know of a way to call the US without paying a huge fee?ThanksKeith

Resolved! sim card data tranfer

hi there i broke my sim card but i got a new one but i cant changhe it through self serve because i dont know my account info i went tio the kiosk and they did it for me and i cant verify or create and account because it wants to send a code to my ce...

Resolved! phone freq band compatibility

I am new to cell phones and networks...My daughter provided her old phone, which I will try to activate on Public Mobile (PM).The PM compatibility checker returns the following for my phone:(Check mark) 3G: 850MHz, 1900MHz(!) 4G LTE: Device does n...

How to register number with email

Account expired. What to do?

Resolved! Is this FORUM SAFE?

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Resolved! Trying to register an account but email address, aka. user name, is not available

I am referring someone new but they are getting the error below. "The Self Serve username you have entered is not available. Please try again with a different email address." When trying to reset password, it just says "Sorry, we're unable to verify ...

Talk Add Ons, International Calls

Need Help. I just purchased $15 worth of 300 min of International Talk add-on. But when trying to make the international call, the call won't go through and the voice message states international talk time needs to be purchased. The call is going to...

Forgot username

I need to speak to someone because the only info i have is my phone number. I have forgotten my username and I cannot log in.

payment

I have a 5$ loyalty credit on my account but when I try and make a payment is it not deducting 5$ from my bill- why? how do I fix this?

Charged twice in January 2021

I had some money in my account to pay a few months of my plan but I see I was also charged from my auto pay also.

Expired credit card, unable to log in to update

Resolved! Expired credit card, unable to log in to update

My dad has a PM account and his CC on file expired, but he forgot both his password and security question. What would be the next steps to reset these?

Promotion

Moved to French Forum

Resolved! Rewards

I really don't know how any of this works.?

problem with transfer my number to another server

Resolved! problem with transfer my number to another server

Good morning, my name is xxxxxxxxxxx and yesterday I tried to transfer my number to another server I have gotten the message from you and I answered with YES. When I contacted the new company they told me that the transfer of my number had not yet be...

New line

Resolved! Outgoing/Incoming calls suddenly not working

Hey all I've been with public mobile for a few years, just switched to my current android in december and everything was working fine until around a week ago. Now whenever I try and make outgoing calls, it 'Dials' for up to 30 seconds and just drops ...

Getting a better plan

Hello, when I signed up for Public Mobile, I got in on some promo (which lasted for 6mo). My bill was about $32. All I had was that promo, and $2 off for PAP. The promo has expired a few months ago, I'm now paying about $54/mo for 8gb at 2G speeds. ...

Replacing charging port board on phone causes sim card to be disabled/not recognised

My charging port on my Moto G7 Play is on its way out so I ordered a new board from Aliexpress (only place to find it without paying crazy shipping costs to Canada). My old board works fine but the pins are messed up so it could fail to charge basica...

Resolved! Credit card monthly autopay

I was paying by auto debit to my Visa. I cancelled earlier this month but wish to reinstate if we still receive the $2.00 monthly deduction. I just signed for another ph. Yesterday # xxx xxx xxxx. Can you use same visa number for both. Will we receiv...

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