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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12685 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23883 Views
  • 183 replies
  • 26 Bravos

Resolved! Moderator Please help

I can't get on my account, and I'm getting frustrated here. So, I have my password written down, and when I try to log on, it tells me I have the wrong password. Tried to reset it, but your system is unable to verify my email.TRIED to submit a ticket...

Cred by • Good Citizen / Bon Citoyen
  • 897 Views
  • 12 replies
  • 0 Bravos

Data usage

I want to know why so much data was suddenly used this month.What is date for next billing cycle? Can I add minimum data for this billing cycle?

munimerani by • Great Neighbour / Super Voisin
  • 458 Views
  • 6 replies
  • 0 Bravos

sign in problems

I have a situation. I created 2 accounts for my 2 boys a little over a year ago. Each account has its own email that was also created and controlled by me. I need to update credit card info, and I cannot seem to log into either account, Public Mobile...

sleddin by • Great Neighbour / Super Voisin
  • 525 Views
  • 2 replies
  • 0 Bravos

Service Cut Off

I got a new credit card but forgot to update the information in my account.I pay Public Mobile with autopayments. My service has now been cut offand I am trying to fix things but am running into problems. I can't seem to log into my account. I select...

Sandra61 by • Great Neighbour / Super Voisin
  • 1097 Views
  • 7 replies
  • 0 Bravos

Resolved! Email Notifcations

I’ve been wondering if theres a possibility that I can get emails for when a new device logs in to my self serve account? Or am I supposed to be already getting these emails? Cause I am not really sure if this is a feature or not. 

Asher2 by • Model Citizen / Citoyen Modèle
  • 616 Views
  • 7 replies
  • 0 Bravos

Public Mobile App

HOW MANY OF YOU SUPPORT THE IDEA OF A PUBLIC MOBILE APPLICATION ?Please interact with this post to promote the idea of building an App. Making user experience more personal and easy. 

dighilc by • Great Neighbour / Super Voisin
  • 1643 Views
  • 19 replies
  • 2 Bravos

Resolved! International calling to Papua New Guinea

I bought the international add on and am unable to call Papua New Guinea. There is no guidance as to how I can call there, I don't make international calls so it was a waste of money if I cannot call. someone please help!

Buckaroo by • Great Neighbour / Super Voisin
  • 495 Views
  • 3 replies
  • 0 Bravos

Big problems. Not sure what all of them are.

Got new iphone upgraded from SE to and SE 2nd generation.Was with Koodo now with Public Mobile.Got new SIM card old iphone shows "no service"  new iphone  shows Public Mobile ( two bars)Husband's phone (same phone SE 2nd gen) shows 3 bars for PM.Here...

MyrnaBosman by • Great Neighbour / Super Voisin
  • 548 Views
  • 6 replies
  • 0 Bravos

Help!

Hello everyone, My father signed for a sim under public mobile and gave me the sim to use. However, the sim only has 1gb and that is no longer enough for my usage. I have decided to help carry some of the costs so I got my own sim with Virgin Mobile ...

MajUser by • Great Neighbour / Super Voisin
  • 956 Views
  • 5 replies
  • 0 Bravos

Resolved! Email

Can I have two(2) accounts on 1 email? 

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