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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12400 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23464 Views
  • 183 replies
  • 25 Bravos

Resolved! Spam messages?

Is anyone getting spam messages through their Public Mobile account? I've received a number of them over the past three months. Does anyone know why this is happening and how to prevent it?

Sile by • Great Neighbour / Super Voisin
  • 1313 Views
  • 19 replies
  • 0 Bravos

Resolved! New to Public Mobile -- Trouble with Activation

Hey guys. My name is Peter, I am new to Public Mobile.I ordered a Sim Card in the mail a week ago and it came in today.I proceeded to Activate my Sim Card today which went well... But now on my phone it says I don't have any service.... In Self Serve...

DeltaNumaris by • Good Citizen / Bon Citoyen
  • 1211 Views
  • 7 replies
  • 0 Bravos

Resolved! referral code confirmation

I became a new public mobile user, the person I used as a referral did not receive confirmation of their $ 1 month discount. How does this work?

spiegs by • Great Neighbour / Super Voisin
  • 957 Views
  • 8 replies
  • 1 Bravos

Resolved! I did not make a request to transfer my number from Koodo to Public

So far I have received 2 emails this morning in my community inbox from moderators regarding transferring my number from Koodo to Public. I wrote back and said I did not make these requests and what was going on. I have not heard back from the modera...

JK8 by • Mayor / Maire
  • 688 Views
  • 10 replies
  • 2 Bravos

Resolved! Suspended account

Hi,This is quite urgent problem. Recently, I lost my credit card so I think auto-pay was not successfully processed.Hence, my account is suspended and even service is not working now.Could you give me access to change the credit card information?Prev...

jaemyung2409 by • Good Citizen / Bon Citoyen
  • 1447 Views
  • 26 replies
  • 1 Bravos

Resolved! I cant receive call

hii cant received any call how i can fix the problem (i can call only)yesterday i move to public mobilethanks

reinakarout by • Great Neighbour / Super Voisin
  • 1232 Views
  • 8 replies
  • 0 Bravos

Resolved! Telephone bill invoice

It is time consuming to wait for the Public Mobile to send out the invoice. I was wondering if Public mobile can embed the invoice print function in our account, so we can print out the invoice whenever we need without any delay.

akwhole by • Great Neighbour / Super Voisin
  • 1482 Views
  • 12 replies
  • 0 Bravos

Incorrect Billing Charge

I dont know how anyone on here can help but here goes!I currently have the 40$ plan. I have the autopay bonus and a refer a friend bonus.This should bring my bill total WITH rewards to 37$.I was being charged this fine up until Christmas month when i...

Korz by • Great Neighbour / Super Voisin
  • 777 Views
  • 7 replies
  • 0 Bravos

$15.00 Plan - Possibly a new Customer

So I see that the $15.00 plan has changed.  The 100 minutes of outgoing calls are to include only provincial calls now....not calls across Canada.  So did the unlimited incoming calls change as well, to only provincial calls in the province that you ...

tanyaluke by • Good Citizen / Bon Citoyen
  • 1027 Views
  • 18 replies
  • 1 Bravos

Resolved! Payment said successful but wasnt

Please someone help. I am new to public mobile been here for 4 months so I’m still fairly new to this.I got a card voucher from Walmart for 20 dollars when my usual plan is 25 I don’t know if that’s the issue but it could be. I put the voucher in las...

Some text messages only recveived when Wifi is on

I have a Moto G6 Play (Android Pie) and find some people can message me fine when WiFi is off but others only appear when i turn WiFi back on. I turn off WiFi before bed because it drains the battery quickly. Also i only have 250MB of data so don't t...

G6 by • Great Citizen / Super Citoyen
  • 17618 Views
  • 44 replies
  • 0 Bravos

Data speeds

What happened to my data speeds??!!!??i used to get around 15-20mbps and now im literally getting 50-60kbps??? Tried resetting phone and turning data off and back on but to no avail.I have 8.5 gb per cycle, so why throttle the embarrassingly limited ...

Scooter2shoes by • Great Neighbour / Super Voisin
  • 1089 Views
  • 15 replies
  • 0 Bravos

Not getting my services back on

I paid my bill and send me a text saying they received it.And it work for approx  a day and a half. Then public mobility said they credited me $25.00 back and said, I needed $10.00 more to get my services back In on the $25.00 mth plan +tax .Also sen...

Chubbs2 by • Great Neighbour / Super Voisin
  • 487 Views
  • 5 replies
  • 0 Bravos

Not receiving simcard

I ordered a simcard from Public Mobile website but the card has still not arrived. What can I do? Thanks!

tengchh by • Great Neighbour / Super Voisin
  • 441 Views
  • 3 replies
  • 0 Bravos

activating SIM card

I purchased a SIM card at Walmart on February 5, and I'm trying to activate it but its saying its invalid. Can anyone help please.thanks, Matthew   

Maw by • Great Neighbour / Super Voisin
  • 600 Views
  • 5 replies
  • 0 Bravos

Switching from Koodoo...

So, trying this again, as it didn't work, and I thought this said that it would send me email updates, so I don't have to check in here all the time, but I never received anything, so this has been very disappointing so far. A few questions, before I...

wlknum02 by • Great Neighbour / Super Voisin
  • 671 Views
  • 6 replies
  • 0 Bravos

Resolved! Agent contacting me

Hi I am just wondering     I don't want to be a bother    but what is the usual time to hear from an Agent about an issue.  It has been 24 hrs now. I have not heard from anyone.  Thank you  

sherri8 by • Good Citizen / Bon Citoyen
  • 660 Views
  • 14 replies
  • 0 Bravos

Resolved! 5 gig of data

how come i never received my 5 gigs of data when i signed up ? on my second month with public mobile and don't see it on my rewards, i met all the criteria, so not sure why i didn't get it.

tmann39 by • Good Citizen / Bon Citoyen
  • 1229 Views
  • 11 replies
  • 2 Bravos

Number Porting Failed - What now?

My number porting failed, but the weird thing is I get calls on my old sim, but get texts via my new sim. (Good thing I have an old phone).If I make an outgoing call via my public sim, and it says its my number, but I can't get calls to my public sim...

Orah4917 by • Great Neighbour / Super Voisin
  • 856 Views
  • 2 replies
  • 0 Bravos

Why can't I make phone call today?

I checked my out call usages from January 22 to February 16, less than 60 minutes, but I can't make phone call. I don't know why? Thanks! 

Helen66 by • Great Neighbour / Super Voisin
  • 494 Views
  • 4 replies
  • 0 Bravos
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