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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12677 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23871 Views
  • 183 replies
  • 26 Bravos

Resolved! Incoming calls go direct to Voicemail

New SIM activated Mar26 with existing # ported from Shaw Mobile. SIM is recognised by phone. Outgoing calls OK. ALL incoming calls go direct to Voicemail. I submitted a 'Ticket' on Saturday 27, but NO RESPONSE from Modertor(s) as yet.

noelcurrie by • Good Citizen / Bon Citoyen
  • 1630 Views
  • 4 replies
  • 0 Bravos

Resolved! Received text message from PM to visit self serve

I just received a text message from Public Mobile to visit self serve: Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2) It says 2/2, but I only received one message.  Is there an update required...

MacMe by • Deputy Mayor / Adjoint au Maire
  • 903 Views
  • 5 replies
  • 2 Bravos

Resolved! Self-serve login isn't working

Hello I can't login to my self-serve account, even though I'm using the correct password (I even reset it just to be sure). I'm just getting a 'Sorry, your login attempt failed. Please try again' error message. Any idea what I can do to fix this? I r...

sashbus by • Good Citizen / Bon Citoyen
  • 2226 Views
  • 11 replies
  • 1 Bravos

Resolved! @ accounts

I have recently added a second account with Public Mobile for my wife.I must have started a second account for her but cant remember what the email address or password was for it.Does a moderator have to rest it for me to start over again? Thanks

techie2 by • Great Neighbour / Super Voisin
  • 456 Views
  • 2 replies
  • 1 Bravos

Resolved! phone port is not working

Hi, I requested to transfer my number. Currently, the data is working and i am able to calling out. However, all the incoming calls and messages are still on the old provider. It has been two days like this. Can you please assist? My phone number is ...

lelanjiang123 by • Great Neighbour / Super Voisin
  • 482 Views
  • 3 replies
  • 0 Bravos

Resolved! Can I move my billing date?

Normally I get billed at the end of the month, and because my payment didn't go through this time since I needed to update my new card #, I'm wondering if I can take advantage of this: if I resume service today, the 1st of the month, will this be my ...

mb0 by • Great Neighbour / Super Voisin
  • 749 Views
  • 8 replies
  • 0 Bravos

My account

I need my account back and don't know how to do it  edited by computergeek541: tag inserted into message body

Pitounne123 by • Great Neighbour / Super Voisin
  • 433 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

I payed my phone bill early on the 27 and it’s due March 1 and the money isn’t being taken from the account balance to pay the bill, how do I use the money on my account to pay ?

Terhaya1 by • Great Neighbour / Super Voisin
  • 564 Views
  • 2 replies
  • 1 Bravos

Poor Service . No Internet or cell sometimes

I can no longer get a proper internet signal . It was working fine for the last year or so . It only works when I am in town . My wife is having the same problems . We have differnt phones , but same problems . Please dont make suggestions , like tur...

Bob9823 by • Great Neighbour / Super Voisin
  • 479 Views
  • 3 replies
  • 0 Bravos

Resolved! Error Happens while changing to a new plan

Hi,I am attempting to change my current plan to a new plan ($15), but the page keeps showing error: Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login PagePlease could you ...

tanorigin by • Great Neighbour / Super Voisin
  • 959 Views
  • 9 replies
  • 0 Bravos

Resolved! Promo did not apply after 30 days

Hello, I signed up to PM in January during the boxing day promo.  I do not see the extra data and have not received my month free.  It has been over the 30 days.  Who do I contact?

MasonP by • Great Neighbour / Super Voisin
  • 649 Views
  • 6 replies
  • 0 Bravos

Resolved! receiving texts in weird order

Hi everyone, not sure if this has happened to anyone here.  My wife has a samsung s8. She is with PM. She would receive a text, opens her message, replies, then gets a text notification of her text. when the contact then replies to her it would come ...

stevenanto by • Model Citizen / Citoyen Modèle
  • 603 Views
  • 3 replies
  • 0 Bravos

Resolved! No Data when I'm out says no internet connection

Dear Community - do you have any ideas for me and my Iphone6?  I was just out and tried to use FBMessenger to let someone know I was there and my phone said no internet connection.  I have lots of data.  I came home and once connected to my wifi ever...

Dtack by • Model Citizen / Citoyen Modèle
  • 1014 Views
  • 8 replies
  • 0 Bravos

can't send picture messages

I have had this issue since I started with public mobile and I have tried all the different suggestions. Still nothing. I have sent requests to get assistance and never heard back. Not sure how to fix this but it only happened when I switched to this...

stephjbauman by • Good Citizen / Bon Citoyen
  • 1217 Views
  • 23 replies
  • 0 Bravos

Resolved! Checking data Usage

Can a person check your Usage for the month for your data

Donand by • Great Neighbour / Super Voisin
  • 1158 Views
  • 8 replies
  • 0 Bravos

Resolved! Unable to send or receive texts when off wifi

Hello, I recently started on 15$ plan and have not been able to receive or send texts when out and not on wifi. Can you tell me what settings I should have on my iphone in regards to Imessage, SMS etc. Do I need to have data turned on when out to use...

liette23 by • Great Neighbour / Super Voisin
  • 855 Views
  • 2 replies
  • 0 Bravos

Plan

Hi everybody. I need unlimited Canada wide talk time with international call and 1GB net.

abuafza by • Great Neighbour / Super Voisin
  • 504 Views
  • 4 replies
  • 0 Bravos

Resolved! In Self Serve Usage, what is call type "Web"?

In Self Serve Usage History, there is a Data Usage column. Where can I find a list of the types of data usage? For example, I have Data Usage where Call Type = "Web". What does that mean? I have such usage listed on a day I did not use my phone, so I...

pajo by • Good Citizen / Bon Citoyen
  • 618 Views
  • 4 replies
  • 0 Bravos

Unable to change plan

Hello, I am unable to change my plan on self serve. It seems as though the plans do not load while on the screen. Is there a problem with the website? Any suggestions?

brienboucher by • Great Neighbour / Super Voisin
  • 448 Views
  • 4 replies
  • 0 Bravos

not receiving text messages from anyone who's not with PM

We are a new subscriber with PM. We switched from Bell this past week. We ported our old phone numbers over following your prompts.  My husband Rick (Acct# xxxxxxx) got me (wife - xxxx-xxx-xxxx) and our grandson (Caleb - xxx-xxx-xxxx) to switch to PM...

iamrgt by • Great Neighbour / Super Voisin
  • 681 Views
  • 6 replies
  • 0 Bravos

Hello

i was on a 15 buck plan last month it expired today i topped up and have a 18 buck balance now and auto pay is on but my phone hasn't activated the plan and when i go to my plan info online under everything its just blank.

Rory1 by • Great Neighbour / Super Voisin
  • 739 Views
  • 8 replies
  • 0 Bravos
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