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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Resolved! Transfer number

Hi I would like to transfer my 2 lines that are on a shareable plan from bell to public for my kids the account is under my name I want transfer it to their names how do I go about transferring to their own accounts 

Sarkis by Great Neighbour / Super Voisin
  • 171 Views
  • 2 replies
  • 1 Bravos

Resolved! what date do i start getting charged?

I subscribed a plan on the Dec 23rd, I still haven't received the sim card yet as of Jan 2nd. I know it would take up to 10 business days to arrive. but I have already been charged on my credit card for the monthly fee. my question is what day is my ...

jackzhang0911 by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 0 Bravos

phone number malfunctioning

I just switched from Virgin to Public Mobile, but my phone can only make phone calls to others now; when others try to call it, it says my number is not in service. How can i fix this?

rui1 by Great Neighbour / Super Voisin
  • 107 Views
  • 1 replies
  • 0 Bravos

Activation Issue

I’ve purchased a subscription and SIM for use in a new iPhone. I tried to complete the activation but it failed on the last step. I was porting a phone number from Koodo but did not have the Koodo SIM card in my new phone so did not get the SMS autho...

KBSwim by Great Neighbour / Super Voisin
  • 98 Views
  • 1 replies
  • 0 Bravos

Totally confused

Well, I can't get any help through the automated system and can't find a way to actually chat or talk to a human being so I'm pretty frustrated at the moment.  Besides having problems with the support service with errors and pages just not showing. H...

JohnCPEI by Great Neighbour / Super Voisin
  • 318 Views
  • 11 replies
  • 0 Bravos

Radomly changed my number after a month - Nuts!

Yesterday public mobile decided to change my number radomly.  How do I change it back?  I had this number for over 14 years.  Not sure what to do.  I should never have joined public mobile.  Its a nightmare and no one to talk to to get this fixed.  I...

PhilDamecour by Good Citizen / Bon Citoyen
  • 167 Views
  • 5 replies
  • 0 Bravos

Transferred from Public Mobile to Telus

Transferred from Public Mobile to Telus want to make sure my account was deactivated and subscription is cancelled such that my credit card won't be charged on the next renewal

arunkodati by Great Neighbour / Super Voisin
  • 175 Views
  • 3 replies
  • 0 Bravos

I still cannot activate

I paid for a plan on Christmas Day.  Went through sim activation, paid for plan, went to app to complete activation but got error message.  I have been trying to chat for all this time during business hours but it always says chat agent not available...

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AJAJ by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos

Security Code and SIM Card

My friend cannot sign into her Public Mobile account because she repeatedly does not receive a security code by computer email, the same email address to which she received her SIM card order confirmation. Her cell phone has not been activated becaus...

B46C by Great Neighbour / Super Voisin
  • 246 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't make calls from USA to Canada

Hi, I have the USA-Canada roaming plan, last week I went to the US and I could not place any calls whether from the US to the US or from the US to Canada.Initially, nothing worked so I restarted my phone and then data worked the whole time, just not ...

jrgolf3232 by Good Citizen / Bon Citoyen
  • 483 Views
  • 8 replies
  • 0 Bravos

Resolved! changing subscription that is the same price

hi, i took advantage of the black friday promo for 40GB for $34 however now for boxing day the promo has improved to 50GB for the same price. i am trying to take advantage of the promotion however when i try to change the option doesnt appear and i t...

imzz by Great Neighbour / Super Voisin
  • 825 Views
  • 21 replies
  • 2 Bravos

Resolved! difficulty porting my phone number from telus to public mobile

Hi! I am new to public mobile, and have attempted to port my existing number from my telus plan to my new public mobile account. I have now found myself in a limbo, where I have no service for either Public or Telus, and I cannot sign in to my accoun...

BJMahoney by Good Citizen / Bon Citoyen
  • 302 Views
  • 7 replies
  • 0 Bravos

Resolved! Cannot upload payment option to renew new credit card for 2024

I received a text from public mobile to update my credit card as it will be expired  end of Jan 2024.  I can log in wiht my new password  with EverSafe code , but cannot upload the payment option to update my information. Even other options - subscri...

karenleong612 by Great Neighbour / Super Voisin
  • 285 Views
  • 5 replies
  • 0 Bravos

Basic flip phone - best plan

Hey... I want to get my 12-year-old daughter a basic flip phone so she can call/text in an emergency. What do you suggest is the best plan? Really looking for something affordable as the phone is only for emergency purposes.

Anne14 by Great Neighbour / Super Voisin
  • 448 Views
  • 11 replies
  • 1 Bravos

Resolved! Black Friday plan 5g isn’t working

Hi! My subscription just switched over to the Black Friday plan (I had a 90 day subscription before and I set it to switch after my subscription ended) but so far, my data has only been LTE. My old plan had 5G and I’m quite sure my phone settings hav...

pawyeen_1 by Great Neighbour / Super Voisin
  • 314 Views
  • 5 replies
  • 0 Bravos

Resolved! International call

I purchased the plan of 300 minutes international calls but still not able to make one 

Haydoor by Great Neighbour / Super Voisin
  • 369 Views
  • 7 replies
  • 1 Bravos

Resolved! Incorrect Plan

When I signed up, I chose the wrong plan by accident. How do I switch to the correct plan? I meant to select the $29/month option with 30GB of data.

VictoriaMarie by Great Neighbour / Super Voisin
  • 212 Views
  • 4 replies
  • 0 Bravos

REMOVE ACTIVATION

Hi, please remove current activation, i do not want a plan, wrong  accountthank you

peishansu80 by Great Neighbour / Super Voisin
  • 126 Views
  • 3 replies
  • 0 Bravos

Error processing new credit card

I am unable to update the new credit card expiry date and ccv number. Been two days error processing and called credit card company, all is good from there end. Please advise?Pat

Pat_power by Great Neighbour / Super Voisin
  • 274 Views
  • 9 replies
  • 1 Bravos

Resolved! Can't send a photo via text using Public Mobile

I can send a photo using iMessage, when wifi is on, however, when sending text, I receive a "message send failure" whenever I include a photo. The photo has an exclamation mark next to it, and "not delivered" listed below the photo. A text-only text ...

BCSpiritBear by Good Citizen / Bon Citoyen
  • 531 Views
  • 8 replies
  • 0 Bravos

How can I request a refund on something I didn't intend to buy?

Hi community,I was trying to change the card payment details for my account, as I had to borrow a family members card to make my first payment (I have recently arrived to Canada from overseas). I couldn't find any way to do this on the app. I tried t...

JamieBrown69 by Great Neighbour / Super Voisin
  • 182 Views
  • 4 replies
  • 0 Bravos

boxing week plans

Why are these good plans only available to new customers I would like to take advantage of these special plans? How do I proceed if I want one of the BOXING WEEK PLANS FOR NEW CUSTONERS...The old loyal customers are no good anymore... 

jack57 by Great Neighbour / Super Voisin
  • 316 Views
  • 4 replies
  • 1 Bravos

us roaming

where is the option for 10 days us roaming add on 

jack57 by Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

Payment Method

How do I remove the credit card Public Mobile has on file? When I go to manage the card, it only allows my to update a new card, rather than just remove it.Thanks 

tmvdb91 by Great Neighbour / Super Voisin
  • 273 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting out from PM to Freedom

I finally got the port out text message and I typed “Yes”. is the text message supposed to send another message confirming they got my “yes” message?  nothing came back!

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takyanyim by Good Citizen / Bon Citoyen
  • 266 Views
  • 3 replies
  • 1 Bravos

Resolved! Scam outgoing call

There were a few weird outgoing call 1-902-580-4001 showing in my usage history on Jan 1 2024 in the Public Mobile App. I never know what this number is and I checked my phone call history there wasn’t any call I made to that number. How could that h...

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Rebecca92 by Good Citizen / Bon Citoyen
  • 297 Views
  • 5 replies
  • 0 Bravos
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