Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account isn't letting me pay or change my pin for to pay over the phone. I've got my credit card on it and still nothing. Can't make calls or texts
I have updated my credit card information on my profile. I do not have data, and I can't receive incoming calls or texts. Please can you assist me?
I arrived yesterday in Detroit and so far, no problem with data which is great but for some reason calls are not working, as soon as I try to start a phone call it disconnects automatically. Any ideas on how to solve it? Thanks!
Hello, I need to update my credit card info that’s on file with PM. I’m an existing user and am already subscribed to a plan. However every time I try to login, either in the app or browser, it takes me to a page that says “let’s complete your activa...
I was with public mobile years ago and a returning customer. I have registered a new SIM and received the new phone number but to finalize the transaction I am asked the following... but I no longer have this ****061 number. What do I need to do?We’v...
Good morning, I am hoping you can helpt me. My phone number does not show on file, a temporary phone number shows up still, so when I try to log in to the app, it says it sends a text to the other number, which I do not have. This is very annoying, I...
HI all,there are couple, not one, outage issues this morningRedwood Meadows, AlbertaStart Time: February 28, 3:07 AMImpacted services: Mobile - Data, Mobile - Text, Mobile - Voice, 911 MobileCause: Undetermined at this timeMunicipal District Of F...
Public mobile can send verification codes to me other than that, I can't seem to use my data, text, calls. I've tried everything from APN and resetting my network.
Hi,Why in my overview there is a message stating that I need to subscribe.I've been with public mobile since 2021 with autopay.message: Your plan is expiring on Mar 04, 2025 and you are not subscribed. Subscribe to never miss future payment.Thank's
We are driving into states for 4 weeks next month. I just switched from Bell to Public. Do we need to buy roaming data or is data included. Messaging and calls should be or pics sent through messaging.Want to make sure that if people are surfing web ...
I am having issues with my public mobile. I have a dual sim phone. The rogers sim is working fine but the public mobile is not working. I tried in both slots where rogers works fine. I also tried another handset for the public mobile sim and it works...
I don't have a Mexico plan, just the basic $25 one. I'm currently in Mexico and my phone is picking up AT&T, which surprised me, as I didn't think I had a plan that would allow for that (last year, for instance, I couldn't pick up any service). Will ...
Hi. What add on to I get for text and phone service traveling to Punta Cana for a week. Thanks
Trying to find out how I can change the address. So you guys can send it the SIM card to the right address?
I can’t activate my account, as I can’t download the app because my region setting for my iPhone doesn’t show Public Mobile as a downloadable app. Is it possible to do this another way? Otherwise I’ve just wasted $40!If I change my region I’m afraid ...
My phone is not working, cannot make calls incoming or outgoing , send msgs , not connecting to network. This problem is going on since days pl check what is happening. Suddenly network does not work.pl help ASAP
I needed Canadian data but saw no information saying that the 1 GB of data I added using 15 points was for the US. I would simply like to have the points back. Is this impossible?
Hi, I’m setting up a new account for a student in my household. We choose the eSIM option but the email did not include the QR code and only seems to have an option to install the app from the Apple Store. This isn’t an option for us. How do we get t...
I opened a account a few years ago and have no idea which email I used.I want to port out my number and I need my account number now.Please help.
Why Public mobility send this message to me? IVR need pay more money? I don’t want to pay any more money for my phone“Thank you for calling IVR. Did you know that you can check your Rewards, change your plans, purchase add-ons, view plan usage and so...
Please send refund because US text and talk did not work February 22-24, 2025.
Hello,Can’t enter my wife’s account. On desktop it notifies “A1 forbidden”, on app doesn’t enter.anyone can help? Thanks
Please help here, no phone signal
pls help am have same problem no signal for the phone i put the card in another phone is work but in new not work before it was working thanks
I just paid 15.00 for US roaming talk and text..but when I made a call it says I have not got roaming I am in the USc
My wife's SIM card stopped working today. Now she can't access to her Public Mobile account, because she doesn't receive the recovery code by email.Is there any way she can recover her phone number? Buy a new SIM, switch to eSIM, or something? She ca...
I am using oppo A58 and there was a system update last night but unable to make phone calls after the update. The screen shows calling but nothing happens after that. Mobile data is working. Please advise.
I have a Canada, US, Mexico plan and am looking to travel in the spring,Is there anything I need to do to ensure I don’t get roaming charges, or do I just keep using my phone as usual?
Hello,I want to tell you that the network is not working in my phone, and this is happening for the second time. There is literally no internet in my phone when I have to check the bus timings and this is so frustrating. I am respectfully complaining...
Mobile service problem for Newfoundland and LabradorFallback Coverage for 911 ServicesEmergency SOS via satellite to text emergency services is available for applicable devices.
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