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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Billing

Morning I paid my bill on the 15 of January, my bill was due today. Now I have no phone service today ?? Not sure what is happening 

1985shane1985 by Great Neighbour / Super Voisin
  • 638 Views
  • 7 replies
  • 0 Bravos

Resolved! Extra Payment

On Jan 21/21 two payments were made on my account but showing as due Feb/21 rather than Mar/21. Please confirm that my account is paid for 2 months or explain how to reverse the extra payment of $15. 

ECorey1 by Great Neighbour / Super Voisin
  • 509 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Free 5 gigs for new activations

switched my wife to PM just before Xmas, I did get the free month and I was eligible for the 5 gig for new activation but I/she did not receive it yet, it has been over 30 days.  Where do I go from here?

Dave76 by Good Citizen / Bon Citoyen
  • 611 Views
  • 3 replies
  • 0 Bravos

Need my account number

I lost my user ID and password, I just need my account number of my public mobile please help me 

Javedraza by Great Neighbour / Super Voisin
  • 667 Views
  • 6 replies
  • 0 Bravos

Resolved! Did not Get Second Month Free

Hello,I entered my e-mail for the flash sale on December 18th 2020. After that I activated my account on the same day with the same email address. It has been more than 30 days, I still did not get the second month free reward. I was charged on Janua...

sozubek by Great Neighbour / Super Voisin
  • 621 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't Cancel autopay

How can cancel autopayment.very hard find out.or never have it?

Roger2021 by Great Neighbour / Super Voisin
  • 932 Views
  • 6 replies
  • 0 Bravos

Resolved! Abuser breaching bail conditions

Hi my abuser has bail conditions in which he is not supposed to contact me and he has been calling me by turning off his caller ID. Is there anyway I can trace the number behind the calls to report the breach to police officers 

Ramshaali by Good Citizen / Bon Citoyen
  • 1284 Views
  • 13 replies
  • 1 Bravos

Resolved! Puk number

I would like to know my puck number

Slayter by Great Neighbour / Super Voisin
  • 600 Views
  • 2 replies
  • 0 Bravos

Resolved! 2 SIM cards on 1 account

How do I activate another SIM card on my current account? I have my SIM card with a active plan, how ever I ordered my daughter a SIM card and I just received it and I can’t figure out how to activate it on my account. Is it possible to have 2 active...

Josh8794 by Good Citizen / Bon Citoyen
  • 1310 Views
  • 7 replies
  • 0 Bravos

US TALK TEXT DATA ROAMING ADDON

For the U.S. Talk, Text and 250 MB Data bundle: for $20, how much talking minutes are included in the addon, and how much can you text? Also I probably won’t even much of the data BUT  what speeds are the data in the addon? Im assuming it is still on...

Asher2 by Model Citizen / Citoyen Modèle
  • 379 Views
  • 2 replies
  • 0 Bravos

Locked out of email

HeyaSo I've got a friend, they've never had a phone, and they can only log into gmail from one specific computer. Whenever they try a different device gmail asks for a phone number.  My question, if they were to sign up for an account would the fact ...

Kold by Good Citizen / Bon Citoyen
  • 369 Views
  • 5 replies
  • 0 Bravos

What's behind all the SIM-jacking incidents?

It seems to be a daily occurrence, yet we never hear about the root cause, and people are still able to log in to their accounts. Is it malicious attackers, a PM system glitch, or some other reason? I would think if attackers were doing this, and the...

sheytoon by Mayor / Maire
  • 1602 Views
  • 12 replies
  • 1 Bravos

Resolved! User name match CC

Heyo,I think I already know the answer to this, but does the user name have to match the credit card? I want to set up an account for someone, and I would pay for it with my card, can this be done?Thanks

Kold by Good Citizen / Bon Citoyen
  • 779 Views
  • 7 replies
  • 0 Bravos

Text and call

I cant recieve messages or send , i cant revieve calls 

Shereika71 by Great Neighbour / Super Voisin
  • 371 Views
  • 3 replies
  • 0 Bravos

Resolved! Spam call

Hi,Can anybody have a answer for spam call, I am going to mention the numbers. I am receiving everyday 10 to 15 calls. 289-273-0228226-270-9076226-270-9085226-270-9065226-270-9112226-270-9090226-270-9079226-270-9064226-270-9014236-270-9091 Still I ha...

Vimalkumar by Great Citizen / Super Citoyen
  • 1943 Views
  • 13 replies
  • 0 Bravos

Resolved! Account expired ?

I’m currently on auto pay and my account needs to be “reactivated”. My payment came out on Jan 17th. No funds does not apply to me. Any help would be appreciated. 

chris_p17 by Good Citizen / Bon Citoyen
  • 880 Views
  • 18 replies
  • 0 Bravos

Resolved! Canada wide talk VS long-distance

I’m on a 100-min Ca wide talks plan and because I reached 99 mins, I tried to add minutes. For $5 I added  on 500 mins of Ca wide long-distance. « Talk » and « distanxe » are the same, right?

Sebalo311 by Great Neighbour / Super Voisin
  • 1167 Views
  • 7 replies
  • 0 Bravos

Resolved! texting failure

I started as a client of public a month ago. I have the $25/month [plus taxes] plan. I cannot either send or receive text messages since day 1. I still don't have an answer about what's going on or whom to contact or a telephone number for customer s...

benmatematiko by Great Neighbour / Super Voisin
  • 585 Views
  • 4 replies
  • 0 Bravos

Will downgrading plans affect the Boxing day promotion?

Hello,I signed up to Public Mobile with a $25 plan for 1 GB and there was a promo of a second month free plus 5GB. My renewal is coming up, and I want to downgrade to the $15 plan since I don't use the phone that much. When I was going to change the ...

anysia99 by Great Neighbour / Super Voisin
  • 881 Views
  • 9 replies
  • 0 Bravos

How to cancel an order

Hello, I placed an order yesterday and I would like to cancel, but I don't have an account yet and never got the confirmation email.

Oluas by Great Neighbour / Super Voisin
  • 760 Views
  • 3 replies
  • 0 Bravos

Resolved! activated sim card, got new phone number but people cant reach me

Hello, I need help. I activated sim card today, got new phone number. I can make calls no problem. When people are trying to call me they cant. Someone else is answering. I thing my phone number was assigned to 2 accounts, can someone help me. I trie...

olgas by Great Neighbour / Super Voisin
  • 397 Views
  • 2 replies
  • 0 Bravos
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