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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12432 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23536 Views
  • 183 replies
  • 25 Bravos

Resolved! Minutes used

In my 1st month I used 54 minutes but web account showed 87 used.  Why did this happen?

mk9lobo by • Good Citizen / Bon Citoyen
  • 1096 Views
  • 8 replies
  • 1 Bravos

New Service Issue

Hi All! Wondering if anyone can help me with a “No Service” issue. I bought a iPhone 8 on Public’s site and signed up for the $25/month plan as it comes with 500 MB of data- I only plan touse the phone for calling and text plus wifi. My activation is...

JMcQueen by • Great Neighbour / Super Voisin
  • 720 Views
  • 4 replies
  • 0 Bravos

Resolved! Spam emails from PM

Dear PMI never signed up for your promotion crap, please piss off. Customers shouldn't have to click on the "unsubscribe" link when we didn't subscribe in the first place.Thanks.

ScottJohnson by • Good Citizen / Bon Citoyen
  • 928 Views
  • 11 replies
  • 0 Bravos

Change number

Hi folks,  I changed my number using self-serve but the sim still shows the old number. This was done yesterday. What could the problem be? I have restarted the phone twice. Cheers!

Lillyshepherd by • Great Neighbour / Super Voisin
  • 769 Views
  • 6 replies
  • 0 Bravos

Unique Phones

I'm curious who has a phone not typically available through a carrier or Canada, and are you satisfied with it?I currently have a Pixel, but wouldn't mind something different from the usual Samsung, LG, iPhone, Pixel, etc.

rossputin by • Model Citizen / Citoyen Modèle
  • 637 Views
  • 12 replies
  • 0 Bravos

I was cheated by a retail store

On 12/3/2021, I went to buy a SIM card from 1041 Flury Est retail store in Montreal. The salesman sold it to me for 23$ with taxes. He gave me a mysterious slip as a receipt. I asked for a detailed invoice and he gave me another one (no. 12046). I ha...

xahshx by • Great Neighbour / Super Voisin
  • 1751 Views
  • 13 replies
  • 0 Bravos

Resolved! multiple sim cards

I'm going to order 2 more sim cards for different devices.  Can I put these all under one plan and account? Or is there some way I can manage this other than having a plan for each device - some months I may use lots of data on one device while none ...

TJKlass by • Great Neighbour / Super Voisin
  • 1316 Views
  • 11 replies
  • 0 Bravos

add-on refund - charged but not received/showing on account plan

Good day, I have purchased 3GB extra in add-on on March 10th for immediate usage for my work.I haven't received those extra GB and I had to find other method to access internet data.So they are not needed anymore.Please refund.Account #xxxxxxxxxxxxxx...

MJNadyne by • Great Neighbour / Super Voisin
  • 662 Views
  • 8 replies
  • 0 Bravos

Activation codes not working

I have 2 activation codes that says that they are not 12 digits but it is exactly right when typed in, how do I get them to work

Dynamix93 by • Great Neighbour / Super Voisin
  • 443 Views
  • 5 replies
  • 0 Bravos

Resolved! Potential Overage

Hey, I don't know where to post this... I noticed yesterday that my data had been on. I don't remember turning it on, so I don't know how long it was on for. The likelihood of exceeding my limit is high as I had been streaming video. I turned it off ...

Danny38 by • Good Citizen / Bon Citoyen
  • 804 Views
  • 6 replies
  • 0 Bravos

Phone purchase

I purchased a re-furbed phone and can't find on the website where I would find the sales receipt/invoice?  Can anyone help me?

SEO506 by • Great Neighbour / Super Voisin
  • 590 Views
  • 3 replies
  • 0 Bravos

Resolved! Service not working

Hello,I've used public mobile for almost one year. Recently, I have not been able to send and receive texts and calls. Can you help me know how to fix this problem? It happened a week ago.ThanksVyNg 

VyNg by • Good Citizen / Bon Citoyen
  • 865 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot connect to area code 605

Hi there, I have long distance calling to the states as an add-on with my plan but I cannot seem to contact the 605 area code in the states. I can connect with other area codes in the states, but not this one. Please advise. Thanks,Christ is King,Col...

Resolved! Porting postpaid Koodo phone number

Hi,Looking for up to date information on porting spouse's Koodo postpaid phone number.Is one option better than the other? Is there a better option? I'm guessing either option will get me the same result but is one option better to use than the other...

Bottomshelf by • Model Citizen / Citoyen Modèle
  • 933 Views
  • 4 replies
  • 0 Bravos

Internet so slow/not loading at all

Hello, I have service and I have data but when I try to go to a webpage it just won't load. Any idea what is going on? Ideas much appreciated.  Thanks

Racca by • Great Neighbour / Super Voisin
  • 458 Views
  • 3 replies
  • 0 Bravos

Out going calls

Why can't I make out going calls as I have just made a payment with a voucher?

Nellena by • Great Neighbour / Super Voisin
  • 324 Views
  • 3 replies
  • 0 Bravos

Data isn't signing in? Help plz!

I added some vouchers today because my account was fund less and then my data stopped working. I'm getting a notification to sign into my service. Does anyone know what i can do to fix it? 

Andyy by • Good Citizen / Bon Citoyen
  • 502 Views
  • 6 replies
  • 0 Bravos

Security question

When i go to log in to my self serve account and I click on "forgot password" it takes me to where I have to answer my security question . My security question is "what is your favourite sports team" I dont have a favourite sports team nor did I pick...

a7xjessie by • Great Neighbour / Super Voisin
  • 614 Views
  • 7 replies
  • 0 Bravos

Resolved! international call

hii want to call internationally (particularly japan) so i paid for $15 adds-on. I checked this includes Japan before purchased. The money is in a debit tho i cannot still call Japanese number. what should i do?

linaakai by • Good Citizen / Bon Citoyen
  • 1354 Views
  • 18 replies
  • 0 Bravos

Resolved! Contact

Is there a way to actually talk to a person?I am not tec savy and am sick of hitting buttons for prepopulated questions that do not answer what I want to know.I am beyond frustrated with the way PUBLIC moblie works and the total lack of personal serv...

cdowzer by • Great Neighbour / Super Voisin
  • 783 Views
  • 6 replies
  • 1 Bravos

Resolved! PuK code

my wife’s sim is puk locked. Need the code. 

ChopstiXX75 by • Great Neighbour / Super Voisin
  • 622 Views
  • 3 replies
  • 0 Bravos
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