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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12042 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 22976 Views
  • 183 replies
  • 25 Bravos

not receiving text messages from anyone who's not with PM

We are a new subscriber with PM. We switched from Bell this past week. We ported our old phone numbers over following your prompts.  My husband Rick (Acct# xxxxxxx) got me (wife - xxxx-xxx-xxxx) and our grandson (Caleb - xxx-xxx-xxxx) to switch to PM...

iamrgt by • Great Neighbour / Super Voisin
  • 647 Views
  • 6 replies
  • 0 Bravos

Hello

i was on a 15 buck plan last month it expired today i topped up and have a 18 buck balance now and auto pay is on but my phone hasn't activated the plan and when i go to my plan info online under everything its just blank.

Rory1 by • Great Neighbour / Super Voisin
  • 725 Views
  • 8 replies
  • 0 Bravos

Resolved! account lockout

Now without service for 48+ hours. No moderators avaiable on weekends?? Have been a public mobile customer for several years and have always had good service. Until now... This experience has me considering a change...

Rxtodd by • Good Citizen / Bon Citoyen
  • 519 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer my existing number to lucky mobile

Id like to transfer my public mobile number to lucky mobile how do I do that ?Reason I'm doing it is because my cell phone with public mobile was stolen

Candy1120 by • Great Neighbour / Super Voisin
  • 2715 Views
  • 6 replies
  • 0 Bravos

Resolved! incoming calls

This afternoon (just after 12.00) I had my current number transferred from another carrier to Public and as of now 8.50PM, I can not get calls from anyone, it goes straight into voicemail. I am able to call out and send and receive text ok. how long ...

BanarsiPundit by • Good Citizen / Bon Citoyen
  • 1460 Views
  • 20 replies
  • 0 Bravos

Resolved! change self serve email

i need to change my self serve email. how can i contact the moderator team?

lourd by • Great Neighbour / Super Voisin
  • 1011 Views
  • 9 replies
  • 0 Bravos

Resolved! I would like to get my number ported from koodo

Hi, I got a message when I went to activate my public number that if I want to port my T/K number over to Public I have to get assistance in doing so from a moderator. Can I get some assistance with this please? Thank you, xxxxx xxxxxx Edit by Dunkma...

Resolved! Password reset not working

Tried logging into my account and it said password was invalid and locked the account.  I tried a password reset and it said my account was locked out.  I waited over an hour and tried the password reset function again buit it give s a weird message....

Jimb by • Good Citizen / Bon Citoyen
  • 843 Views
  • 11 replies
  • 2 Bravos

Can't Get an Account signed up

 When ever I try to sign into or sign up for an account and self serve account, I get a message that says Invalid SIM, yet I already have a Phone number and Plan.  edited by computergeek541: customer's information removed (Thanks for removing that fo...

mg123 by • Great Neighbour / Super Voisin
  • 420 Views
  • 5 replies
  • 0 Bravos

Resolved! MODERATOR PLEASE RESPOND; SIM card hijacked

I have confirmed my sim card was changed.  I have changed my password, my security question, and I have disabled my account.  See ticket # xxxxxxxxxx. I have seen this happen before with my son's PM account.

southernfarm by • Good Citizen / Bon Citoyen
  • 1474 Views
  • 28 replies
  • 0 Bravos

Resolved! Sim card did not registered

Hello Picked a service, provided payment details and set up an account. Ported number from previous provider and now  sim card did not register. How to I get the sim activated? James

Elly by • Good Citizen / Bon Citoyen
  • 1227 Views
  • 12 replies
  • 0 Bravos

Resolved! my password

my password is not correct now I am block and cant reset my password

cococash by • Great Neighbour / Super Voisin
  • 624 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM card stopped working

SIM card stopped working for no apparent reason - nothing has been changed - I get only emergency service

afolden by • Good Citizen / Bon Citoyen
  • 936 Views
  • 12 replies
  • 0 Bravos

voicemail button on iphone doesn't link to my voicemail

Recently signed up with public mobile.  Voicemail was setup by calling my number directly.  However, when i press the "voicemail" button on my iphone 8 it doesn't transfer to voicemail.  It shows up as an "error".  I can still check voicemail via cal...

gbautist by • Great Neighbour / Super Voisin
  • 721 Views
  • 4 replies
  • 0 Bravos

Resolved! New account created, cannot log in, says email cannot be verified

Hi,I just created a new account (successfully, as far as I can tell) and got the confirmation email (two, in fact). When I go to self-serve to log in and initiate a port from Koodo, I cannot log in. I figured maybe I had typed my password wrong, so I...

MichelR666 by • Good Citizen / Bon Citoyen
  • 982 Views
  • 20 replies
  • 0 Bravos

Can't access Voicemail

When I push 1 for voicemail I get a message "Connection problem or invalid MMI code"How come?

JamesAnon by • Good Citizen / Bon Citoyen
  • 934 Views
  • 9 replies
  • 0 Bravos

Re: New account

I was told there was an issue with back end of system? How do you fix it

Mikalfay by • Great Neighbour / Super Voisin
  • 456 Views
  • 3 replies
  • 0 Bravos

Regarding Sim Number

Hi Just buy the Sim Till i did not received when will i expect to sim card because its too urgent can you please tell me when Myself xxxxx xxxxx.Order Number xxxxxx Edit by Dunkman: removed personal information

ShivaniJdl by • Great Neighbour / Super Voisin
  • 458 Views
  • 6 replies
  • 0 Bravos
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