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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12677 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23874 Views
  • 183 replies
  • 26 Bravos

Resolved! Unlocking Brandnew Phone(prepaid) wait time

Im looking to replace my current phone and was looking at getting the Lg k32, Was wondering if I bought it prepaid from koodoo or telus if I would be able to have it unlocked immediately or if there is a wait period?.

diesel85 by Good Citizen / Bon Citoyen
  • 706 Views
  • 5 replies
  • 0 Bravos

Cant send text or phone calls. **Can receive them fine**

Hello.Not a new member have had my service for awhile and yesterday I stopped being able to send and receive text or phone calls. My bill is paidMy Phone is a Samsung S10eI've tried Simon suggestions for restarting phone and reinserting the sim card ...

CoreyBurns by Great Neighbour / Super Voisin
  • 618 Views
  • 8 replies
  • 1 Bravos

Apps stopped working.

all of the apps on my phone stopped working, messages, messenger, amazon, etc. What can I do to fix this?

Donna21 by Great Neighbour / Super Voisin
  • 798 Views
  • 14 replies
  • 0 Bravos

Resolved! Refund

I cancelled my service with public mobile on Mar 17th and ported number to other provider. Can you refund back to my card for the amount you charged me in advance from Mar 17th onwards ??

sridharkpmp by Good Citizen / Bon Citoyen
  • 1010 Views
  • 10 replies
  • 0 Bravos

No sms confirmation, but plan still renewed

Not a question really but more of an interesting thing that happened. I got my normal message today about rewards redeemed ($2 autopsy etc), but not the "let's keep the conversation going" one. My service is working, I've texted with my mom, could ca...

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 501 Views
  • 10 replies
  • 2 Bravos

Resolved! Issue when get the new SIM card

I have a problem with my new sim card,I lost my phone and  I got the new sim card this morning and i want to keep my old number (public mobile number) then I click on the box know as ''keep your old phone number'' I typed and my sim card does active....

Hoangnam by Good Citizen / Bon Citoyen
  • 1021 Views
  • 9 replies
  • 0 Bravos

Resolved! Suspended service

I purchased public mobile for the purpose of keeping a phone number. The payment was set as pre-authorized. I was not notified at all that auto pay was disabled. Not until I was told by a friend, did I notice auto pay had stopped. I’m trying to get t...

jayy by Good Citizen / Bon Citoyen
  • 921 Views
  • 16 replies
  • 0 Bravos

Resolved! Cell phone coverage is in mb

Hello I keep getting text and voice calls about public mobile services not working in mb because of network change coming mid this a scam or is there changes coming that will make the service not work as well  

Keimj by Good Citizen / Bon Citoyen
  • 894 Views
  • 12 replies
  • 0 Bravos

Resolved! Buy a voucher online

I’m locked out of my account and I don’t have data where I am living in the rural area by Kingston and want to know if I can purchase online a voucher because I can still put in my code from a voucher and top of my dad with that with that possible it...

Cheffy6769 by Great Neighbour / Super Voisin
  • 1167 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: I cant receive call

My number xxxxxxxxxxxxxxx just been recently  ported to Public Moblie.  Porting was successful, but I can't receive call  edited by computergeek541: phone number removed  

jsoriel_58 by Great Neighbour / Super Voisin
  • 986 Views
  • 9 replies
  • 1 Bravos

Resolved! pey voucher

If the voucher I bought is no good and it doesn't make my phone work within 24 hours I'm going to a new phone company

Jamieweiler by Great Neighbour / Super Voisin
  • 853 Views
  • 12 replies
  • 1 Bravos

Resolved! Public mobile shutting down?

I just received a call from Koodo saying that PM will be shutting down gradually and that they'll offer me this amazing plan and benefits if I switch over right now on the call. I asked if I could think about it and was told that the great benefits w...

Kalipalfrey by Great Neighbour / Super Voisin
  • 2415 Views
  • 34 replies
  • 2 Bravos

understanding data usage history

I'm trying to understand my data usage. What is:- a data event?            Under data event it notes Data usage as 1.             1 what? - what is web?          this seems to use more data. Why is that?   

jch54 by Great Neighbour / Super Voisin
  • 504 Views
  • 7 replies
  • 0 Bravos

Password and security question

Hello, I forgot my password to login on my public mobile account. And even don't know about the answer of my security question lol. 

hellohowruppl by Great Neighbour / Super Voisin
  • 336 Views
  • 2 replies
  • 0 Bravos

Resolved! No phone service

Hi there. My next payment is April 27-21 and I don't have any service??

pderick by Good Citizen / Bon Citoyen
  • 593 Views
  • 10 replies
  • 0 Bravos
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