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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Few Questions...

a) where is the moderator team for private messaging when you need them? b) according to the homepage we're supposed to get a text for free stuff and I haven't gotten any texts about that. am I the only one?

My Holiday Queerie

I cannot use public mobile from my phone .I added 15.00 top off 2 days ago and still cannot connect.

Privacy of the private messages

Hi all, Do any of you know how private the private messages on Community are? Are they encrypted? I mean are they accessible or readable by others besides the intended recipients? Thanks

Resolved! Including the original question when replying

Is there any way that I can have the original poster's question to be included automatically in my post when I am replying? Thanks

Resolved! Didn't get registration email

Hi,I just switched my account from Koodo a few hours ago... which I am now learning on the forum tends to have issues.I appear to have successfully ported my number. Koodo cut off my cell service and sent me an account closure email, and switching to...

Resolved! sign in error

When I try to sign in to my self service account, it gives me the following error:Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.When I press the 'forgot your password' option it giv...

Samsung gt-s7560m

Resolved! Samsung gt-s7560m

I am checking to see if my friend can use his older Samsung gt-s7560m but for some reason I do not see it listed, not sure what I am doing wrong because I notice previous questions people were able to use this model in years past. Is someone able to ...

Holiday gift

Resolved! Cannot send/receive calls/texts.

Just returned from vacation in US. Purchased roaming add-ons while I was away. They expired on November 28th so I didn't extend them. Now that I am back in Canada I cannot make or receive calls or texts. I have no signal bars showing on my phone. S...

Payment voucher disappeared on activation

while trying to activate my account I used a 25$ prepaid voucher from the store. On the next step i had issues porting an old number, the site glitched out I gave up trying to figure it out.the next day i was able to sign in with my email but the vou...

Public Mobile Holiday Rewards - Deleted It By Mistake

Hi All, I think deleted the public mobile holiday rewards text, thinking it was a phishing scam. Is there any way I can trigger another text message? Thank you for your time. Kind Regards,Rachel

Resolved! Locked out of my account

Please help my credit card didnt go through automatically and when i tried to enter self serve i didn't remember my password

Payment reward

I have changed my plan today from $15 to $25.and my renewal date is 26th every month.my last payment done on 26th November 2021.i paid again $25 .so I want refund difference between two payment

Re: How does Holiday Bonus Data and 500 Minutes work?

@lostinspace wrote: As a gift, PM will give you 2GB of data and 500 minutes of International calling...all for Free.You'll get a text notification from PM and you'll have to text YES if you want them. They'll be applied to your account soon after yo...

Re: How does Holiday Bonus Data and 500 Minutes work?

Wanted to know if someone successfully saw the increase of addons in their self serve yet!! is all....

Lost all pictures stored on my phone

I travelled to the US and my phone went dead : I could not call or access any functionality. When I came back to Canada, I had to reset the phone. When the phone came back, I had lost some of my contacts and all my pictures.How can I get my pictures ...

Password reset

My husband has no way to access his account. No password, no pin...we need help setting up a new one or something. He is travelling to US tomorrow and needs to change his plan. Someone please help! This has been an extremely frustrating experienc...

Suggestion for dead air voice mails

Not sure if there is a better spot for suggestions but I find it annoying enough when I get several spam calls per day at times but it seems unnecessary in this day and age that I must then be notified of several voice mail messages that when I check...

Resolved! data amount

My current plan that I've had for about 8 months offers 1 GB and today I noticed it said I have 5GB of data. I didn't alter my plan at all. How do I address this as I don't want to be billed for something that I didn't purchase or approve?

I would like to had 5 dollars to my account xxxxxxxxxxxxxxxxxxx

Resolved! I would like to had 5 dollars to my account xxxxxxxxxxxxxxxxxxx

I would like 5 dollars add on to my public mobile Phone xxxxxxxxxxxxxxxxxxxx edited by computergeek541: phone number removed

Resolved! Top offs - when are they used

I was recently told to my delight that I can top off my account with talk minutes as well as data. As well, I was thrilled to hear that if the minutes and or data that you topped off with is not used by the end of your billing cycle, the amount remai...

Failed to login

I was out of country from 4 months and now trying to make the payment to activate number but failed to login

Did not get message yet

How can I speak with an actual human?

Hi! My husband is having trouble accessing his account. He doesn't remember even setting the account up so doesn't know his password or anything:( Is there a way to help him? He is travelling out of the country tomorrow and needs to add data and ...

Resolved! How does Holiday Bonus Data and 500 Minutes work?

So once i get the Bonus Data does that 2 GB expire? If it doesnt expire how does it work if it gets carry forward? So for example If my plan is 1 GB per month, once I exceed that 1 GB for the month, does then start chipping away at the 2 GB? Same wi...

Resolved! Did not receive SIM card

I got an email saying that the SIM card was delivered but I searched everywhere and did not find my SIM card, can someone help me with this please. My order number is 27598.Thank you

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Few Questions...

My Holiday Queerie

I cannot use public mobile from my phone .I added 15.00 top off 2 days ago and still cannot connect.

Privacy of the private messages

Resolved! Including the original question when replying

Resolved! Didn't get registration email

Resolved! sign in error

Samsung gt-s7560m

Resolved! Samsung gt-s7560m

Holiday gift

Resolved! Cannot send/receive calls/texts.

Payment voucher disappeared on activation

Public Mobile Holiday Rewards - Deleted It By Mistake

Resolved! Locked out of my account

Payment reward

Payment reward

Re: How does Holiday Bonus Data and 500 Minutes work?

Re: How does Holiday Bonus Data and 500 Minutes work?

Lost all pictures stored on my phone

Password reset

Suggestion for dead air voice mails

Resolved! data amount

I would like to had 5 dollars to my account xxxxxxxxxxxxxxxxxxx

Resolved! I would like to had 5 dollars to my account xxxxxxxxxxxxxxxxxxx

Resolved! Top offs - when are they used

Failed to login

Did not get message yet

How can I speak with an actual human?

Resolved! How does Holiday Bonus Data and 500 Minutes work?

Resolved! Did not receive SIM card

International Plan Unlimited US calling

locked out of my account

payment processed account on hold

Monthly invoice increased since May 2024

not able to reset email -