Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Dialling specific number goes to voicemail

Hello everyone When I dial my father's cellphone number from my Public-Mobile-based cellphone, his phone doesn't ring at all and I'm sent straight to his voice mail. If I dial his number from any other phone (his landline, my wife's cellphone, my mot...

Port problem

I do not have a Public mobile number. I was trying to port my number from Freedom Mobile to Public mobile some days ago but Public’s website gave me an error but sent me a port authentication message. I replied NO to it because of the error. Today I ...

cannot make outgoing local calls since May 1 whcih we could before

Up until May 1 we could make local calls and texts okay. since May 1 we cannot make, using the same numbers, any outgoing calls. The voice recording says, for local calls, "you need an active long distance add-on" The account has $75 on credit. We ha...

Account says suspended

Changed plan and credit card used for autopay and now my phone dosent work and it says my account is suspended to make payment but the account syas I ow nothing. can anyone help

Resolved! Travelling to USA (2+ months)

Hi my son is going to be travelling to the USA next week for a month period. What can I do to make sure he has talk text and data enough to get around. I suspect he’ll be using a fair bit of data. help I need step by step in how to make this happen. ...

cannot process payment

my plan says deactivated - im on auto pay and none of my cards will be accepted - this is horrible. I have purchased a voucher and my balance is zero. what is happening??

Voicemal

Resolved! Voicemal

Hi everyone I want to ask you what's the phone number of the voicemail in Ontario for public mobile I deleted it somehow Thank you

Resolved! Setting up auto-pay with new debit card

I am wondering if anyone knows how to update your auto-pay with a new debit card.I don't think you can just enter in the details because it's not a Visa debit, it's just a normal debit card. Will I have to contact Public Mobile, give them my bank acc...

Resolved! changing plans

hi,If I change my pl;an in the middle of my 30 days will I be charged the full amount for the new plan or just the difference between the two plans. thanks

Resolved! data plan seems corrupted

I'm on the $25 plan and my data plan doesn't show up properly on my account and I'm getting messages for "out of data". Could you please take a look at my account and restore? Thanks!

Resolved! Will my old phone work on public mobile?

I'm thinking of reviving an old cell phone that was sitting in a drawer, by using public mobile. I ran the "check if your phone is compatible" checker on the getting started page. The results were: (Y) 3G 850MHz, 1900MHz(N) 4G LTE Device does not s...

I need to re-do my port into PM

I was porting my phone number from Bell to Public Mobile. I didn't reply "YES" to the Bell mobility text message to confirm the port. I have been having intermittent service. According to Bell, the port has been cancelled by Public Mobile. I can stil...

Error in receiving calls from landline numbers

Hello,I have been registered with Public Mobile since 6 months. I have an issue with this network. I found this network failed to get me connected with the calls from landline numbers. I received many complaints from the people when they tried to ca...

New customer. activation problem

I filled out all the informtion to activate sim card and transfer phone number. Also, entered c/c information. Thought I was all done and then a big red letter notice came and said there was a problem with activiation. What? Why?

Resolved! xiaomi redmi note 9 pro

Does xiaomi redmi note 9 pro support Public mobile network ?

data

Resolved! data

if you run out of data usage, do you have to wait for the next billing cycle or can you add data immediately ?

Resolved! login

Why does Public Mobile Self Serve NOT remember my login credentials and lock me out on the 2nd attempt for one hour?This is not the first that I have encountered this situation on PM's Self Serve site.Demas11

Resolved! Transfer phone#

Could public mobile please rerequest the transfer to Fido as I missed their text regarding authorizing transfer to public mobile?

Resolved! No Service

My phone stopped working at some point today and says I have no service. After reading some of the posts here I got worried that I got Sim jacked so I marked my phone as lost or stolen just in case. I contacted a moderator and was told “When you susp...

Resolved! Unlimited U.S. Talk Only

Does this $8 add on apply to Canadians who want to talk to U.S. I'm in N.S. and I talk to a friend in LasVegas a lot. Trying to figure out what to add to my $15 plan.

Resolved! Out of Country, dormant number

Hi, I will be living oversees for a year. I will use local number there instead of my pm number. Do I have any option to deactivate and keep my number and reactivate it when I come back to Canada?

Resolved! Re: Inactive account

Hi i have a public mobile phone and sim card and when i try to dial *611 to top up it says Mobile network not available, ive never had this problem before. I havent topped up in a few months, but prior ive topped up plenty of times....i really need a...

Resolved! No email response. Phone exchange/refund

I have sent multiple emails regarding the refurbished phone I purchased from you, which stoped functioning 2 days after it arrived. None of these emails have been responded to. And I want this phone exchange for one that actually works as soon as pos...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Dialling specific number goes to voicemail

Dialling specific number goes to voicemail

Port problem

Port problem

cannot make outgoing local calls since May 1 whcih we could before

cannot make outgoing local calls since May 1 whcih we could before

Account says suspended

Resolved! Travelling to USA (2+ months)

cannot process payment

Voicemal

Resolved! Voicemal

Resolved! Setting up auto-pay with new debit card

Resolved! changing plans

Resolved! data plan seems corrupted

Resolved! Will my old phone work on public mobile?

I need to re-do my port into PM

Error in receiving calls from landline numbers

Error in receiving calls from landline numbers

New customer. activation problem

Resolved! xiaomi redmi note 9 pro

data

Resolved! data

Resolved! login

Resolved! Transfer phone#

Resolved! No Service

Resolved! Unlimited U.S. Talk Only

Resolved! Out of Country, dormant number

Resolved! Re: Inactive account

Resolved! No email response. Phone exchange/refund

Calls to USA

Subscription not Activated Step 6

Do I owe any payment? "Account" not accessible af...

Number transfer issue - incorrect ESN/MEID

Re: Sms not working on ported number

Services on hold?