Community

Resolved! Reset password link

I enter my email to get the reset password link but nothing gets sent it’s not in my inbox or junk 

Resolved! phone not working

i recently switched from virgin mobile to public mobile on april 8thi kept the same phone number, four days later i find out that my account wasnt automatically cancelled from my previous provider.to make matters worst, when you dial my number , i go...

Resolved! why does checking your voicemai a charge on outgoing

also how do we stop from receiving voicemail i do not want voicemail how to de activate info please its 2 monthe i do not check messages, why should i use my minutes

Resolved! Lost Text function

I never had a problem with texting before but now I cannot text nor receive one. Thank you

Resolved! Data Usage and Prices

So I've signed for the $25 plan that has 500Mb of data (plus another 500Mb when signed up with AutoPay). So that's 1Gb. But I am wondering, how much would cost me to buy more data before my 30 days are over? Do I pay for extra data usage or do I pay ...

Resolved! Phone compatibility

Greetings, I plan to purchase a UK phone (Nokia 215 4G). However, I understand that Public Mobile uses UMTS/HSPA Band 2 & 5. I am aware that the UK phone only has Band 5. Do I need both bands for voice calls and texts? Thanks!

Resolved! How do I pay for new plan

Resolved! How to get individual login and password for Self Served acc type.

Hi,My older sibling got me into Public mobile and he set it up in a way that I have to use his login and password info to log into the Public Mobile phone app. I don't feel comfortable since I know he can view my calling history, etc.  I was going to...

Resolved! Change SIM card

Hello guys !! I lost my old sim . How can I change to new SIM card . They are tell me I can’t on self serve option 

Resolved! Service on TTC

Can anyone tell me is PM has available service while riding the TTC (underground)? I am a new member and I am still getting used to the carrier services and plans.

Resolved! Change plan

Noticed the $35 plan now offers more datawhy wouldn’t it automatically be added to my plan.or do I go through the motion of changing to $35plan?

Resolved! moving provinces

I currently live in Ontario,, but we are moving to BC.  Do I have to cancel my current phone number and start a new one when I get to BC?

Resolved! Porting An Old Number To My Public Mobile

Hi There,I am new to Public Mobile. I can call out from my new Public Mobile account (attached to a phone I own, which did not have service prior to having it hooked up to Public Mobile). Oddly I can text the ONE PERSON who I texted, when I had my Pu...

Resolved! My promotions

Hi ! New to PM, and when I login to my account on the right hand side where is shows “my  promotions “ it show 2gb. My question is if this is each month I receive this or is this a one time thing? thanks!