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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New customer - not receiving incoming calls

I activated my PM SIM yesterday, but I have yet to receive any incoming calls. Family and friends say it goes straight to voicemail? Have I missed something?

Resolved! Payment vouchers

I lost the payment voucher, is there anyway of contacting someone to get the voucher added to my account I tried the store I purchased from but they are unable to view it to reprint I guess it’s a safety feature

Can not send MMS messages from iPhone 6S

Hello, I am wondering if anyone else is having issues with sending MMS (Picture) messages (MMS is turned on) from their iPhone? It says message send failure. Not delivered. My data is turned on. I am able to sent regular text messages and iMessages ...

Hi there. I am trying to pay an outstanding balance for my elderly grandfather his service was disc

Resolved! Hi there. I am trying to pay an outstanding balance for my elderly grandfather his service was disc

Hi there. I am trying to pay an outstanding balance for my elderly grandfather his service was disconnected. I can not get in he has forgotten his pin and sign info. How to I recover is account or get it token care ASAP for he is in bad Heath and ...

Autopay reward

I pay automatically from the bank every month. Why didn't I get 2 yuan reward? edited by computergeek541: removed mailing addresss and changed title

xxxxxxxx

Unable to Pay, Credit Card not accepted

My plan expired today, I can't pay, PM won't accept my valid card. Help! Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charge...

Resolved! LOST SIM CARD

Was in Florida for the winter and misplaced my Toronto Sim CardHow to get a new one with my # ?Thanks

Data is not working

My data is not working. Anybody else have this problem before? I spent all day yesterday with PM trying different things to fix it but to no avail. Yes, I do have data, and I did turn it on. I've been trying to change the APN settings but I'm not...

sim card

No Phone Calls! 'Call Failed' going out and directly to voice mail coming in!

A couple days ago any call I tried to make resulted in an immediate 'Call Failed' message. When people tried calling in they went immediately to voice mail. When I switched SIM cards (another PUBLIC account) the same thing happened. Bell and Telcel S...

Resolved! Need a new phone

I am about to purchase a new cellphone, but I just need assurance that Public Mobile will work with the new phone. The phone will be a ZTE BLADE Z MAX Z982 (32GB, 2GB RAM) 6.0 Full HD Display, Dual Rear Camera, 4080 mAh Battery, 4G LTE GSM Smartphone...

Resolved! AutoPay Issue.

Hi There, It has been two months in a row that the AutoPay option has not charging from my account, and I got to pay it manually. Could someone fixing this issue please. Thanks,

Resolved! Trouble porting number from Freedom to Public

I input the wrong account number to port my number and now i am stuck. Freedom has already cancelled the port, but when i try to plug my number in the public mobile port section it gives me an error stating the number cannot be ported. Please help. ...

Resolved! Order no. xxxx

I have not got my sim card delivered yet. Neither have I received any updated from your end since the day I have ordered the sim card. The order no, is xxx edit by mimmo removed order number

Payment not working

I have tried to purchase add ons but it says it cannot verify my credit card information. My card usually works so what is the problem?

Self serve

I have been locked out of my self serve account I have sent an email or a request for a new password change and I still have not received anything my account is due to be paid and I have no way to do it I need this corrected ASAP as I use this phone ...

paln automatically changed

Hi, i had set auto renew for plan at 35$ however i just check and the plan that got activated on 14th april was 15$... how to go about this now?

Resolved! Not receiving texts

I transferred my number from my local carrier yesterday. My mobile carrier on the phone says Public Mobile but texting is not working. Short texts go through but sms messages, pictures and incoming texts do not. I am able to make calls, but I cannot ...

Data not working

I just switched to Public and have gone through all of the suggestions from the Public Mobile Chatbot ( turning airplane mode on and off, restarting my device, entering the APN settings - I entered APN: sp.mb.com, resetting network settings). I can...

Resolved! Sim # Not Working

After creating a Publicmobile account and going through the activation process, I put the public mobile sim card in my phone {the phone which a public mobile online worker confirmed to work with public mobile} The pin I created while making my accoun...

Resolved! Referral Code

I used the referral code of my friend when activating my phone plan. It says I will have the discount in the second month. Next week I will have to pay the fee for the second month, and I haven't received anything from the referral code. Does anyone ...

Resolved! 95% of Data used

My daughter received a text stating she had used 95% of her data. I checked her usage and she currently has 65% of her data left. The plan just rolled over April 13th and she received the notice April 15. Does anyone know what is happening here and h...

Impossible to find a SIM card in person?

I ordered a SIM card for $5 (plus tax) and am so far happy with this phone plan. However, the shipping took awhile, so I figured that for my brother who wanted to switch I’d swing by Walmart, the Source or some other place that’d have one... my exper...

Unable to access account to change plan

I recently set up my mother-in-law with public mobile and it was working great but now we can't access her self-serve account. when I try to reset the password it says we are locked out - not sure what to do as we need to get in to update her plan! ...

Resolved! transferring landline to PUBLIC mobile tel#

Will the landline tel# that I wish to port to my PUBLIC account always be active, either with the landline service provider or with PUBLIC, once transferred? I do not want the tel# to be unavailable. Thanks

Resolved! My sim card couldn't register on PM network

My SIM card works perfectly on PM network using my old iphone 4s (It has 3g option to set).I could call and receive calls.But I have a problem to use the same SIM card in my Samsung s20 plus phone.I got a message that problem to register SIM card.The...

Resolved! Request to transfer number from Koodo here to PM

HelloI've recently purchased my PM SIM card, and I'm looking to make a request transfer my number from Koodo to PM. The number I'm looking to transfer over is xxxxxxxxx, and the number I've been given in the interim is xxxxxxxxxxxxxxxxx edited by com...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! New customer - not receiving incoming calls

Resolved! Payment vouchers

Can not send MMS messages from iPhone 6S

Hi there. I am trying to pay an outstanding balance for my elderly grandfather his service was disc

Resolved! Hi there. I am trying to pay an outstanding balance for my elderly grandfather his service was disc

Autopay reward

xxxxxxxx

Unable to Pay, Credit Card not accepted

Resolved! LOST SIM CARD

Data is not working

sim card

No Phone Calls! 'Call Failed' going out and directly to voice mail coming in!

No Phone Calls! 'Call Failed' going out and directly to voice mail coming in!

Resolved! Need a new phone

Resolved! AutoPay Issue.

Resolved! Trouble porting number from Freedom to Public

Resolved! Order no. xxxx

Payment not working

Self serve

paln automatically changed

Resolved! Not receiving texts

Data not working

Resolved! Sim # Not Working

Resolved! Referral Code

Resolved! 95% of Data used

Impossible to find a SIM card in person?

Unable to access account to change plan

Resolved! transferring landline to PUBLIC mobile tel#

Resolved! My sim card couldn't register on PM network

Resolved! Request to transfer number from Koodo here to PM

Just switched to Public from another carrier - not...

eSIM

Can't pay

Sim card install

how to find my post in this community?