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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Problème d'activation

Resolved! SIM code

Currently, not able to add a payment option and so wasn't able to port a Fido number. In the interum, switched to the Public Mobile SIM, but it's prompting for a PIN code. Where is this PIN?

Resolved! Data add-on just bought, just disappeared?!

I ran out of data today, two days before my plan renews in the 21st. I topped up my balance by $15 and bought a 1 GB data add-on for $15 (highway robbery). Data access returned, all works fine, phone works fine as a hotspot again. On the advice of my...

Error 821

Resolved! Error 821

I have an Error 821 code.... what is it and how do I get it fixed

Cannot make calls

Hi, my phone is unable to make, but no problem with receiving and text for a while.plz help me to fix it.thx

Resolved! Used all data but on flip phone with no data use

I just switched to Public mobile and got notice that I've used all my data. The thing is I have a flip phone that I do not use any data on - maybe got three pictures through SMS over the month, and when it went from 75 to 100% I was actually out of r...

Resolved! Rewards not applying

Hi, I have set up autopay with the $25 plan. I am able to receive the text message saying that there is the $2 AutoPay reward applied to my account, and I can also confirm from the self-serve page. However, the amount owing still shows $25, and it se...

Resolved! payment on line

how make payment on line for my phone number

Resolved! Call Control ?

I recently entered my phone number into my buildings enterphone so that friends can call my number, and when I press 9, they are let into my building. Whenever it calls though I get a message back saying that the number you are trying to reach is res...

can text but can't call

New activation- Text good but can't call or receive

Resolved! my account account is locked

says to contact public mobile for help.

Resolved! Plan update

I requested a plan update. How do I know if it's in effect ($25 to $35). Plus, when does my next cycle begin?

Global Roaming and Australia

Resolved! Global Roaming and Australia

Hi all global roaming experts. I have a dual SIM phone with Canadian (Public Mobile) and Australian SIMs. When my Australian Bank sends me the 4 to 6 digit pins (on-time passwords), in Canada I turn on my Australian SIM, international roaming and r...

Resolved! How to pause an account for long duration?

I have to leave Canada for a long period of time (probably, 1 year or even a bit more). How I can pause my account for all this duration? I know that it possible to disable auto-pay, and reenable it before 90 days, but I do not trust myself to do it ...

Data related

Hi , in my mobile data section showing 2.36 GB remaining but my data is not working as if its finished. Want to buy data to regulate use but can't find the way and also found roaming data.. but i need regular data for my google mapping and browsing. ...

Resolved! New Activation, No Service

Hi I signed up for a new account, activated my SIM card, but have no service. My phone is unlocked, I tried resetting my phone, tried switching airplane mode off/on, any other suggestions? Im not happy there is no technical support number with this...

Resolved! How to get new data amount on updated $35 Plan

I see (after Public Mobile canceled the province-wide plans) that the Canada-wide $35 Plan's data increased recently from 2Gb to 2.5Gb. I have been on the $35 Plan since September, 2020 (with 2Gb). I was wondering if my account's data will be autom...

Resolved! Service down

Why can’t I make calls to my work? And my family? What’s wrong?

Resolved! Double Charge

HI my credit card statement is showing two identical charges for my monthly bill but only one is showing on my online public account, how can I apply for a refund of the duplicate charge?

Resolved! Topped up account to pay fee, then charged a second time

Hi, When reactivating my phone plan, I followed the prompts and it topped up my account with $122 - I thought that by doing this, it was paying for/reactivating my phone plan. When I went back to the homepage/overview, my plan was still outdated awa...

Resolved! Re: What is the phone number for customer service?

I need my PUK number so I can unlock my sim. I locked by mistake. My public mobile number is *************** ********************************************* ********************************************* ********************************************* ***...

Resolved! Account suspended even on AutoPay

My account got suspended, even though I am on autopay. My credit card records show that I got charged on April 17th, however, my service has not been working today. At first, I thought maybe something has got wrong with Autodapy, so I manually did an...

Account suspended even on AutoPay

I'm on AutoPay and my plan was the $50/8.5GB. It was supposed to be renewed by now - April 19, but my account got suspended instead even I loaded fund into my account manually. I'm not 100% sure if it really got suspended because they say just to ign...

PUK Sim lockout

Resolved! PUK Sim lockout

Hi there so my SIM card is locked how can I get my PUK ?

I did not get my data for April

Resolved! I did not get my data for April

I exhausted my data limit for the last billing cycle. And this month I see no data added in my account. I use auto pay.

Resolved! I transfer my Phone number but I cannot receive the call or text !!!

I transfer my phone number, and I cannot receive the call and text message. I don't have my old sim card anymore and called my old provider they said we accept the transfer on April 15 (3 days ago) and they told me that I should contact my provider. ...

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