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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! holiday promotion

was the holiday promotion for extra data and international minutes only for a limited time(1 month) or us it still continuing?Thanks

data overage

Resolved! data overage

HiAre there any data overage charges in case we slightly exceed the limit?Thanks

calls going to voice mail

past 2 days my calls have been going straight to voicemail. i have to shut my phone off wait a minute or 2 and restart my phone, then it seems to work fine. i have just missed a very important phone call from my dr this morning that i have been wait...

Resolved! Unregistered Sim all of a sudden

Hey all, So I have a $50 plan that went inactive on the 17th because lack of funds, I went in today and got a $40 and a $10 vouche( I guess no such thing as 50 dollar vouchers at London drugs wierd) to add to my account, did that but phone did not r...

Changed my number by accident

Resolved! Changed my number by accident

Hello so I was checking out the option to change my number and I thought there was going to be a confirmation window and it just changed my 416 number I just wanted to see how the app works but I would like my number back if it's possible please and ...

Resolved! Can I use my 2GB holiday giveaway add-on after I used up my data during a month?

Hi there, I have fully consumed my 1GB monthly data before a month is to the end, is my 2GB holiday giveaway add-on applied right away automatically, which means there is no any additional charge?

Resolved! how to check my ticket's status?

Just going by: https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-to-check-my-ticket-s-status-It-s-has-been-2-weeks/td-p/110196 I created a ticket, but didn't print the details. I don't see an e-mail regarding the ticket. Surely th...

Resolved! SIM card change

Hello I can’t self serve , I wanted to change my SIM card

Resolved! Error 802?

Hi, I'm trying to set up a new account. I've purchased my SIM, however my previous phone was lost, so I don't have that old device to verify my number. I contacted my old service provider and they released my number for Public Mobile to access. Thus,...

Resolved! new $50 plan

Hey I have a question about the $50 10 gig plan is it virtually the same as the $50 8 gig plan?This is what I have now plus 1 extra gig from when a Christmas promotionMy PlanThis plan includes: -- 8.5GB at 3G Speed- Unlimited International Text- Unli...

Resolved! Help me activate

I have tried activating my Sim card at least 20 times. It fails over and over at various points in the process. Tried submitting a ticket and it won't let me because I do not have an account.

Problème d'activation

Resolved! SIM code

Currently, not able to add a payment option and so wasn't able to port a Fido number. In the interum, switched to the Public Mobile SIM, but it's prompting for a PIN code. Where is this PIN?

Resolved! Data add-on just bought, just disappeared?!

I ran out of data today, two days before my plan renews in the 21st. I topped up my balance by $15 and bought a 1 GB data add-on for $15 (highway robbery). Data access returned, all works fine, phone works fine as a hotspot again. On the advice of my...

Error 821

Resolved! Error 821

I have an Error 821 code.... what is it and how do I get it fixed

Cannot make calls

Hi, my phone is unable to make, but no problem with receiving and text for a while.plz help me to fix it.thx

Resolved! Used all data but on flip phone with no data use

I just switched to Public mobile and got notice that I've used all my data. The thing is I have a flip phone that I do not use any data on - maybe got three pictures through SMS over the month, and when it went from 75 to 100% I was actually out of r...

Resolved! Rewards not applying

Hi, I have set up autopay with the $25 plan. I am able to receive the text message saying that there is the $2 AutoPay reward applied to my account, and I can also confirm from the self-serve page. However, the amount owing still shows $25, and it se...

Resolved! payment on line

how make payment on line for my phone number

Resolved! Call Control ?

I recently entered my phone number into my buildings enterphone so that friends can call my number, and when I press 9, they are let into my building. Whenever it calls though I get a message back saying that the number you are trying to reach is res...

can text but can't call

New activation- Text good but can't call or receive

Resolved! my account account is locked

says to contact public mobile for help.

Resolved! Plan update

I requested a plan update. How do I know if it's in effect ($25 to $35). Plus, when does my next cycle begin?

Global Roaming and Australia

Resolved! Global Roaming and Australia

Hi all global roaming experts. I have a dual SIM phone with Canadian (Public Mobile) and Australian SIMs. When my Australian Bank sends me the 4 to 6 digit pins (on-time passwords), in Canada I turn on my Australian SIM, international roaming and r...

Resolved! How to pause an account for long duration?

I have to leave Canada for a long period of time (probably, 1 year or even a bit more). How I can pause my account for all this duration? I know that it possible to disable auto-pay, and reenable it before 90 days, but I do not trust myself to do it ...

Data related

Hi , in my mobile data section showing 2.36 GB remaining but my data is not working as if its finished. Want to buy data to regulate use but can't find the way and also found roaming data.. but i need regular data for my google mapping and browsing. ...

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