Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I’ve been with public mobile for a few years now and this happened once before. My phone bill was paid and I’m in the middle of my cycle and I lost service, I checked to make sure my phone wasn’t blacklisted somehow or anything like that. I resta...
I was going to buy an iphone and added my SIM card to test it. I didn't buy the phone, and now the seller needs me to unlock this number from the phone. Can you please help me do that?
I've already emailed the moderator team, got 1 reply then radio silence. All i'm looking to do is update my CC information so i don't get shut off - but when i put in my phone number for a 5 digit authenticator code, it's not sending me anything - an...
I entered the PIN I created when signing up for Public Mobile, didn't work. Now I have this error message. I contacted my old carrier (Virgin Mobile), Public Mobile & Samsung. I've used 7 of my (10?) uses before this SIM card is null and void. Settin...
How can I renew the previous phone number? Thanks
when I try and log in it wont accept my e mail address and or password that I've been using all along.
transfer sim from old phone to new but can not connect to network. Request for SIM network PUK. how do find?
Hi, I keep getting 611 messages saying my payment is due and instructions on how to set up auto pay. However, auto pay is already set up. This is the second month this has happened. In addition, after my first full month I was told my previously tran...
Hi, I attempted to change my plan but it has not gone well. Today was the end of my billing cycle, phone not working, says payment declined (even though there are sufficient funds available on my autopay card that's been working for years now). Said ...
Hi , My account is on my husbands name and I would like to switch it back to my name and set up my online account. We have even forgotten the online password and ID. Kindly help, Zara
Hey I'm a Town Hero! I don't know how that happened but I just noticed I got a message 2 weeks ago. Well what do you know I think I like this label maybe I can stick with it for a while!
I can not sign in to my account. I tried to Reset password but never received email link to reset
For last two days (wednesday and thursday) the thief turned off the cell phone power . When I call it goes to voice mail msg until now.The location on my phone was turned off, but wifi is online since 2:30pm today April 21, battery is 46%. Is there ...
I already paid and waiting to use the SIM card, but the activation is failed. Another thing how I get the puk code
I thought I changed my plan to $25 unlimited calls and text? Please help me make it so. Thanks
We are having trouble transferring form a iPhone 5 to a iPhone 8 we purchased from public mobile
I keep trying to create a ticket and get an error trying to log in. Is anyone else having this issue?
I just went through the activation and picked my new number and paid for the service and my sim card in my phone still has no number associated with it and does nothing.. Ive tried resetting my phone etc and nothing i just have a pub mobile account ...
I purchased "300 International Minutes for $15 " which by its name meant international talk minutes. Later i came to know it has selected countries and i can not call USA.Now i want to remove this Add on and get a US talk time add on and i can not do...
I can phone my husband who is with Public, but when he calls me it goes straight to voicemail. Samsung Galaxy A71. He is not blocked. I did a complete phone reset back to factory default setting, still happening. I have powered off, removed SIM and r...
Hi,i was been told to go by a Telus agent regarding my mobile account. The agent can not restore my old mobile number because it was frozen. She said someone from here community forum can help me to restore back the number. Yesterday, I ordered to tr...
Hi there. I have had public mobile for over a year,and have had No LD at all the entire time. I try calling and it says its not available on my phone because I don't have an LD add on. Apparently I do, and this is a safety phone so if I have no LD, i...
I've been with PM for close to 2 years now. I've been on autopay so I get a $2 discount and some data usage each month. I recently updated my CC with a new Expiry Date. Then I got to thinking, how is it Autopay? Each month, a few days before a pay...
On Mar 30 I tried to add the $15/1000 US minutes option to my plan. I had a balance of $0.00 as I have automatic withdrawal. The site says I have to have a positive balance to cover the cost of an add-on purchase. I made a payment to my account an...
For some reason, I can't make any calls. When I try, it says I am making long distance calls, which isn't correct as I am in Montreal and haven't changed location.I even bought 500 minutes twice as an add-on, nothing works. I paid my plan as well. Ba...
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