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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11128 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

I'd like to Switch to the $24/month 4G Plan

Hi. I noticed that you're offering a new promo on a 4G plan for $24/month. It's unfair to only offer the promos to new customers while ignoring long-time customers such as myself. I'd like to respectfully request a waiver to the 'new customer' policy...

howsitgoingeh by Great Neighbour / Super Voisin
  • 302 Views
  • 6 replies
  • 0 Bravos

Park phone number, and forward calls to new number?

Hi, I'd like to change my current phone number at public mobile. But I expect that many people will try to reach me at my old number. So I'm wondering if I can pay a fee to have my old number parked, and have calls to my old number be redirected to m...

dsc9 by Great Neighbour / Super Voisin
  • 165 Views
  • 4 replies
  • 0 Bravos

Activation Failure

Hey,I've been waiting with this problem since Tuesday and still don't know what to do. I submitted a ticket Tuesday night and haven't heard back yet. I've seen similar problems to mine on the forum, but their solutions haven't worked for me. I tried ...

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DaveyDavey by Great Neighbour / Super Voisin
  • 245 Views
  • 7 replies
  • 0 Bravos

iMessage and FaceTime not working

I just finished transferring my number and I was with Fido before. After the SIM activation and transferred my number, then iMessage and FaceTime both not working, but they worked with I was with Fido and my iPhone is iPhone 13 Pro Max. I tried multi...

Jane2024 by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

Satisfaction

Spamming thread, removed as per Terms of Service

softech by Oracle
  • 56 Views
  • 0 replies
  • 0 Bravos

Confirming Identity

I have signed up for Public Mobile and I believe I have received my eSIM, however when being asked to confirm my identity when logging into the Public Mobile app for the first time, I am not receiving a 6-digit code to my phone number. How to activat...

Jay91 by Great Neighbour / Super Voisin
  • 250 Views
  • 5 replies
  • 0 Bravos

Resolved! Voicemail issues

Hi everyone - I have the following problems:Even though I've activated my personal greeting on my voice mailbox, a system greeting still comes on ("Your call has been forwarded to voicemail.  The person you are trying to reach is not available.  At t...

Tryrebooting by Great Neighbour / Super Voisin
  • 272 Views
  • 3 replies
  • 0 Bravos

US Roaming

Why is my US roaming of unlimited text/ calling telling me I have used up all my minutes. 

Delilah1 by Good Citizen / Bon Citoyen
  • 245 Views
  • 7 replies
  • 0 Bravos

Need to activate a new SIM card and associate my current number

I have never logged in to my Account or created a EverSafe ID. I lost my phone and need now to activate a new SIM card; so first I need to cancel to old SIM card to activate a new one but I can't log in or contact an agent to help me. WHat should I d...

FabiolaRojas by Great Neighbour / Super Voisin
  • 275 Views
  • 7 replies
  • 0 Bravos

Renew subscription

I got a notification that my service is suspended and realized that I didn't change my credit card info. Now when I try to pay , with the new card, I keep getting the same message "cannot complete transaction" What is going on? Big inconvenience not ...

Stpeter by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

Verification codes

I'm not receiving verification codes for 2FA from foreign financial institutions (U.S. or UK). When there is an option to receive the code via telephone call then I get the call. But if the only option is to click on "Send Code" then I don't receive ...

Refund on my subscription

Hello,I have had an issue from the very beginning which hasn't been answer in over a week. I signed up for public mobile service, it said my phone was esim compatible but when completing activation it says it isn't compatible. I have sent 4 DM's to C...

Simon_245 by Good Citizen / Bon Citoyen
  • 742 Views
  • 25 replies
  • 1 Bravos

Resolved! Locked out of account

Hello, I have been locked out of my other 2 accounts. The login page tells me to try again after 1 hour, but after waiting for like a day it still says to try again after 1 hour. Now it just says locked out of account. What should I do to get back in...

Ethandenn by Great Neighbour / Super Voisin
  • 568 Views
  • 7 replies
  • 0 Bravos

Subscription options

Hello all,I currently have a subscription that no longer fulfills my requirements. When i attempt to upgrade my subscription or change it, i am only offered two options that are not any different or better.I wish to get the $29 30gb plan. Right now i...

grines by New in Town / Nouveau en Ville
  • 180 Views
  • 4 replies
  • 0 Bravos

Family plan

Hello,I've noticed that PM does not have family plan - any reason why this is not being offer?i am thinking of getting family - however i am not sure how it work.  Anyone would be explain to me in plain English? thank you

Saravann by Good Citizen / Bon Citoyen
  • 300 Views
  • 5 replies
  • 0 Bravos

New Visa

Hello - I am trying to put a new visa expiry into my profile to keep on file and to make a payment, but it says that it cannot do it now - try later.What is wrong? Murray xxxxxx 

murray57 by Great Neighbour / Super Voisin
  • 165 Views
  • 4 replies
  • 1 Bravos

Can't text another apple phone with no data package

I'm trying to figure out if the problem is on my end or the other person.I have a data package with public mobile, my friend has a phone and text plan with bell, no data but just got an older iphone to use. Never had this issue with her previous phon...

wymasa1 by Good Citizen / Bon Citoyen
  • 466 Views
  • 13 replies
  • 0 Bravos

Resolved! 2G Free Data

Hi there,i used to receive a yearly bonus of 2G free data near the end of every year, but haven't received any this year. 

Jenny1988 by Great Neighbour / Super Voisin
  • 326 Views
  • 6 replies
  • 0 Bravos

Dropped Calls

Hello Team just wondering if you have issues now or in the past few months with dropped calls ?

El-Tabador by Great Neighbour / Super Voisin
  • 114 Views
  • 3 replies
  • 0 Bravos

account

I want to switch from public mobile our service isn't all that great how do I find my account number?

Sarah-3011 by Great Neighbour / Super Voisin
  • 109 Views
  • 2 replies
  • 0 Bravos

SIM card didn't arrive

Hi,I have submitted a ticket regarding this issue, but I haven't received a response. I'm worried I didn't put in my address correctly. It was not allowing me to input my apartment number when searching up my address. I ended up putting it in the fie...

Khi by Great Neighbour / Super Voisin
  • 94 Views
  • 2 replies
  • 0 Bravos

Scam?

A person unexpectedly showed up at my doorstep, blatantly disregarding the 'Do Not Disturb' sign we have posted. As we work from home, frequent disturbances from door-to-door salespeople are common, hence the sign. However, this individual seemed to ...

Ancora by Great Neighbour / Super Voisin
  • 328 Views
  • 9 replies
  • 0 Bravos
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