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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12848 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24181 Views
  • 183 replies
  • 26 Bravos

Data not working.

I got a new sim and it registered fine. The phone number works ok. The APU settings entered automatically and are not editable. I'm in BC and wonder if the sim is not the correct one for the province.The info:Name:TelusAPN: sp.telus.comThe rest match...

jh2012 by Good Citizen / Bon Citoyen
  • 1823 Views
  • 38 replies
  • 1 Bravos

Resolved! Re: Moved from BC to Alberta

HiI moved from BC TO ALBERTA on February15 2020. Today i realized that i am paying extra taxes on my both numbers.I am paying 12% but in actual its only 5% in Alberta.I am paying extra taxes since February-march 2020.

Mandeepkainth by Great Citizen / Super Citoyen
  • 1145 Views
  • 26 replies
  • 0 Bravos

Urgent - I need to make a phone call

I need to make a phone call and I can't. My account has over a $50. Can someone check this now for me please.

SAG by Great Neighbour / Super Voisin
  • 443 Views
  • 3 replies
  • 1 Bravos

Pin number

I signed up for public mobile at 3:30pm today and tried to add American coverage but was told that my pin number is wrong. I have been back to the store and assured that the pin is correct as recorded. Without a proper pin and American coverage the p...

Bob8 by Great Neighbour / Super Voisin
  • 485 Views
  • 4 replies
  • 0 Bravos

Plan and Add-Ons TAB not showing "selected"

Anyone else notice this in Self Serve? When under the 'Plan and Add-Ons' TAB it does not change color, like the other 3 when selected:  Payment TAB  My Profile TAB  Overview TAB Just an observation...Turn on the "change color" button PM. 

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esjliv by Mayor / Maire
  • 491 Views
  • 6 replies
  • 0 Bravos

Resolved! I need a payment invoice with the phone number

Hi thereI need a payment invoice of last month with the phone number listed. Please help, in the payment history option, I don't see the phone number of the account.Thanks

Lakshay3211 by Great Neighbour / Super Voisin
  • 549 Views
  • 3 replies
  • 0 Bravos

Voice calls get disconnected

My phone is showing only 2 bars and often gets disconnected when I am on the phone. Anyone else experiencing this issue? Any work around?

PunjabMoga by Great Neighbour / Super Voisin
  • 350 Views
  • 2 replies
  • 0 Bravos

Activating an Old SIM Card

I have an old Public Mobile SIM card which has been de-activated long ago on my old phone. I'm getting a new phone and would like to know if it is possible to re-use this SIM card without buying a new card. I'm prepared to go through a new account ac...

KasingK by Good Citizen / Bon Citoyen
  • 2271 Views
  • 6 replies
  • 0 Bravos

Resolved! One month free service

I signed up for that “One Month of service for $0” and i got an email reply telling me to activate online before May 7th, to get the reward. I activated my account on April 24th, but until now I don’t see any sign of a credit to my account for this. ...

auchida by Great Neighbour / Super Voisin
  • 782 Views
  • 6 replies
  • 0 Bravos

add o

I just purchased us roaming talk and text I am in california and i am trying to make a call to toronto and its not working!! Help!!!!!!!

Kathy56 by Great Neighbour / Super Voisin
  • 312 Views
  • 4 replies
  • 0 Bravos

Receipts never received for 2020 payment

Hi I sent requests for receipts to the moderator some weeks ago for both my account and that of my wife for our 2020 taxes - I did not receive an answer nor any receipts - Why is this so hard to get. I checked transactions and they are only good 180 ...

artpro by Great Neighbour / Super Voisin
  • 494 Views
  • 5 replies
  • 0 Bravos

Resolved! Missing SIM

Ordered a SIM around two weeks ago, still haven't received it. When I ordered the SIM, I got a confirmation email with an order number but I can't seem to track it. What should I do?

Ambika by New Neighbour / Nouveau Voisin
  • 523 Views
  • 2 replies
  • 0 Bravos

order cancelled due to fraud

I bought a device on public moble because mine is dead.. And I got an email stateting that it was cancelled because they thought it was a fraud. But its not... I bought it. Why?

dresden by Great Neighbour / Super Voisin
  • 370 Views
  • 4 replies
  • 0 Bravos

Invalid SIM

I bought a SIM yesterday and when I went online to activate the SIM, it said invalid SIM. Thanks to help 

rpteeshila by Great Neighbour / Super Voisin
  • 503 Views
  • 7 replies
  • 0 Bravos

Roaming

I live close to the USA border, and I often can't make a call or receive a call because I'm connecting to the USA tower. At these times, I also don't have internet.

Lise3 by Good Citizen / Bon Citoyen
  • 1278 Views
  • 39 replies
  • 0 Bravos

Number transfer

I tried the number transfer from TELUS yesterday. Seems like it’s couldn’t completed. My text doesn’t go through. Hopefully I could keep my previous phone number. Where am I gonna call to someone fix this problem..

Mssssss by Great Neighbour / Super Voisin
  • 633 Views
  • 5 replies
  • 0 Bravos

Resolved! Data mysteriously deactivated

My data has been deactivated a week ago even though I have over 3 GB left.I always monitor my GB limit and always use Wi-Fi when possible.Can somebody please help?Robertxxx-xxx-xxxx.   Phone number redacted by will13am.  Please do not post personal i...

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bobtrudel by Great Neighbour / Super Voisin
  • 718 Views
  • 7 replies
  • 0 Bravos

Old number,

what happens  if I never meant to change my number, and I need my old number back?

Jojew by Great Neighbour / Super Voisin
  • 358 Views
  • 3 replies
  • 0 Bravos

Resolved! Service cancelation

How can I cancel my service without the number or email address associated with this account. I have the credit card associated with this account and I really don't want to have to cancel it. Any help?

m_adrian1975 by Great Neighbour / Super Voisin
  • 937 Views
  • 8 replies
  • 1 Bravos

Resolved! Max Usage history?

Hi, how far back can I view for usage history?  I'm trying to view some data back to 2019.

Resolved! porting phone number wasn't completed

my rogers provider said my porting request wasn't successful and I need to redo request again, so how should I do this?

3m1l by Great Neighbour / Super Voisin
  • 494 Views
  • 3 replies
  • 0 Bravos

Resolved! forget password and having trouble resetting it!

Hi can you help, my other laptop recently crashed and I had my sign in and password saved on it. I didnt remember my password off by heart, so i clicked on forget password. However, the issue is when i get to secret question, its asking my dads birth...

Resolved! Switching to another credit card

I cannot find where to click on Manage Account or where to 'replace card'. Sorry to be such a problem but I hope someone can instruct me.I love PM and my plan and I don't want to torpedo it somehow. I want to keep it just as it is, except for changin...

Pinnzly61 by Great Neighbour / Super Voisin
  • 882 Views
  • 9 replies
  • 1 Bravos
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