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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12195 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23110 Views
  • 183 replies
  • 25 Bravos

My phone is disconnected

My phone is  disconnected and i need to pay the bill i need to talk to someone please contact me at XXXXXXXXXX [Edited by srlawren to remove phone number, as per community standards.]

wiilo by • Great Neighbour / Super Voisin
  • 475 Views
  • 3 replies
  • 0 Bravos

Dropping calls

I'm in the hamilton area of Ontario,  I am experiencing a large amount of dropped calls , how do I fix this issue? 

Tonitee by • Great Neighbour / Super Voisin
  • 766 Views
  • 9 replies
  • 0 Bravos

Resolved! My card is lost in mail and someone took it, how can I get it back

Long story short, bought a sim card online as pre-activated .  Now the sim was lost and someone took it. To make it worse, he register a self serve account already with an unknown e-mail.  I have all the documents to prove it's mine. How can I get it...

ab2004 by • Good Citizen / Bon Citoyen
  • 1779 Views
  • 37 replies
  • 2 Bravos

Resolved! Can no longer access internet via phone/plan

I've had a 1GB (500MB+500MB) plan for almost a year now.  All has worked fine so far, but now with this last monthly plan payment, there is no more internet connection.  Phone calls and text messages come in/out normally, and I can browse the interne...

joeh by • Good Citizen / Bon Citoyen
  • 904 Views
  • 13 replies
  • 1 Bravos

Error Code: 821 trying to activate

I am trying to activate a SIM card and have received error code 821 from both Firefox ,Chrome and Chrome Incognito mode. What can I do to move forward?

auto78692 by • Great Neighbour / Super Voisin
  • 734 Views
  • 6 replies
  • 0 Bravos

Resolved! Port to koodo

I would like to port my pm number to my new koodo account but lost my SIM card  

Tstorms03 by • Good Citizen / Bon Citoyen
  • 729 Views
  • 6 replies
  • 0 Bravos

Resolved! “Talk is not included in your plan”

I am in Canada and am trying to call a number in Turkey. I added 300 international minutes within the last hour, but I keep getting the “We’re sorry, talk is not included in your plan” message. When I call local numbers, I do not get the message. Wha...

Gabe1987 by • Great Neighbour / Super Voisin
  • 767 Views
  • 5 replies
  • 0 Bravos

Resolved! I cannot access the Internet

Nothing is changed, the APN is perfect, I've been home, there was a fire and I had to step out when I noticed I do not have Internet connection, I've restarted my phone, I can make calls, but I cannot access the Internet. Kindly explain what's going ...

ayourque by • Good Citizen / Bon Citoyen
  • 1006 Views
  • 17 replies
  • 1 Bravos

Resolved! Outside Canada

Hi there. Im outside of Canada, and want to change my plan before I come back in. I can not see the plans and pricing from where I am. Is this because I'm outside Canada? 

nutsack by • Great Neighbour / Super Voisin
  • 749 Views
  • 4 replies
  • 1 Bravos

Resolved! Why I can't answer my phone?

Today I got the sim card and swipe to public and requested trans my preview phone # andpublic said wait up to 2h but now more than 2h almost 4h now.I tried reboot my phone 4 time already but still not work.Why happen to me? what is wrong?Please help ...

Kazema by • Great Neighbour / Super Voisin
  • 588 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM Swap

Bought a new phone. It uses Nano SIM. Went to London Drugs and took a new SIM from them. How to swap to the new SIM card? Thanks

shmantrik by • Great Neighbour / Super Voisin
  • 1350 Views
  • 14 replies
  • 0 Bravos

Resolved! US addons

I bought a US text roaming addon. Can I use my public mobile data or do I need to purchase US roaming data as well?

susellin by • Good Citizen / Bon Citoyen
  • 873 Views
  • 5 replies
  • 0 Bravos

Resolved! Cancelling account

My husband died and his cell phone payments have continued because I do not have login info to get into his account to cancel it.  Please help. 

Claire5 by • Great Neighbour / Super Voisin
  • 650 Views
  • 4 replies
  • 0 Bravos

Resolved! more selection of phone numbers

Hello. I moved to a different province and want to change my phone number. There only seems to be 5 to chose from. Is there another way to see what else is available?

alan1956 by • Good Citizen / Bon Citoyen
  • 1494 Views
  • 22 replies
  • 1 Bravos

No Service - Provisioning Issue?

Very frustrating to have no signal all of a sudden, now I have a ticket in, and the wait begins. I read this issue on other recent threads that boiled down to a provisioning issue with PM. Not a bad sim, have done all the troubleshooting, now waiting...

jamdiver by • Good Citizen / Bon Citoyen
  • 1157 Views
  • 26 replies
  • 0 Bravos

Add data and payment issue

Paid to Added data. Proceeded payment but can't see added data through my account. I don't understand why charged a few times (almost $100) but I don't get anything. Even my balance $5 only. they said I owing $45 .. I really need explanation from you...

sol6548 by • Great Neighbour / Super Voisin
  • 368 Views
  • 5 replies
  • 0 Bravos
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