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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12693 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23897 Views
  • 183 replies
  • 26 Bravos

Resolved! Change Number of Rings before Voicemail

I would like to increase the number of rings my cellphone rings before it transfers to voicemail.  Presently it is 3 and I would like to increase to 5 or 6

rpurfurst by • Great Neighbour / Super Voisin
  • 3545 Views
  • 11 replies
  • 0 Bravos

Resolved! Suspended account

I am set up for auto pay. it does not look like I missed a payment do to a card change. Account shows suspendedCard has been updated and everything looks okay but account is still showing suspended.How long does it take to turn back on. I need to ens...

Juliegrant1 by • Good Citizen / Bon Citoyen
  • 1121 Views
  • 18 replies
  • 0 Bravos

Resolved! Having phone connection issues

My account was suspended, a payment was made, however it still does not work. How do I make it work again?

Warde by • Great Neighbour / Super Voisin
  • 531 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM cards

Any suggestions on cheapest places to get a PM Sim these days? 

JP8 by • Good Citizen / Bon Citoyen
  • 1194 Views
  • 18 replies
  • 0 Bravos

Resolved! Is Phone compatible

Hi, I am hoping my Mom's phone will work with Public Mobile.  Can anyone tell me if an Alcatel flip phone model 4044V will work?  

JP8 by • Good Citizen / Bon Citoyen
  • 647 Views
  • 4 replies
  • 0 Bravos

LG G6 backup phone

Uhg,Seems despite it being compatible, and inserting my sim card, my old LG G6 doesn't seem to be working! yes, I rebooted.

rossputin by • Model Citizen / Citoyen Modèle
  • 910 Views
  • 25 replies
  • 1 Bravos

Resolved! sim card

I have recently bought a new sim card thinking I had to do that to change my phone number. I threw out the old sim card thinking I didnt need it and just paid $80.00 on my current account. I cannot activate the new sim card under the current account....

jcshrimp by • Great Neighbour / Super Voisin
  • 415 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan data type

Hello, I currently have an older plan that has 15GB of 4G LTE data but I'm on a 3 month billing cycle. I'm trying to find a plan that has more data and not really worried about monthly or quarterly but I can only find plans that have 3G data not 4G. ...

jeremy1 by • Great Neighbour / Super Voisin
  • 863 Views
  • 10 replies
  • 0 Bravos

Public Mobile with my Ushining model F230

I have a new phone (Ushining F230), and a new SIM card for Public Mobile. I signed on with Public Mobile yesterday. My phone has  been showing  "SIM card updating" for over 24 hours. What is going on? Anybody, please help.

Guillermo44 by • Great Neighbour / Super Voisin
  • 722 Views
  • 4 replies
  • 0 Bravos

Resolved! Community rewards

How are community awards judged as acceptable for rewards or not? What’s necessary to get the 1$ - 20$ rewards?

jokerr11 by • Good Citizen / Bon Citoyen
  • 1299 Views
  • 14 replies
  • 0 Bravos

PM Invoice

Its time for PM to provide its customers with a Printable Invoice option under \Payment after Transaction History.  Anyone reading this...consider sending the Moderator_Team your request for such a tab to added under Payments after Transaction Histor...

hbalter by • Good Citizen / Bon Citoyen
  • 533 Views
  • 10 replies
  • 2 Bravos

Sim card doesn't work

I activated my sim card on May 28 and asked for a number transfer (port). It did work for the first day and I received a confirmation from Bell. However, the next day the Public mobile sim card stopped working and now the Bell sim card is receiving c...

ferass by • Great Neighbour / Super Voisin
  • 425 Views
  • 3 replies
  • 0 Bravos

help with set up, speak or type with a helper

I've already put the new sim card in and thought I'd gone through all the steps, but my phone is still not connected. How can I speak or type with someone for help? 

cjp39 by • Great Neighbour / Super Voisin
  • 500 Views
  • 5 replies
  • 0 Bravos

Resolved! Data promotion

Is the promotion specials a one time thing ?  Do they reset each month or once used up that free gb, it’s no more.I originally purchased 5 gb and received a special promotion of 5more. on my bill it’s showing I’ve use so much of the free one when I h...

Mcmillan1987 by • Great Neighbour / Super Voisin
  • 853 Views
  • 7 replies
  • 0 Bravos

Resolved! I need help ASAP

I was looking yesterday to see if my old Bell phone number was available and clicked on changing my phone number without really paying attention!  Now my number is changed when I don't want it to be!  How can I change it back?

cwalsh71 by • Great Neighbour / Super Voisin
  • 679 Views
  • 7 replies
  • 0 Bravos

Resolved! How to close off my account

Hi! I'm out of the country and won't use my number for a long time in future. How can I close off my account? Alternatively, if I don't close off, what's the alternative way and how much I need to pay monthly if I were to keep the number but not use ...

rachel4890 by • Great Neighbour / Super Voisin
  • 1123 Views
  • 5 replies
  • 1 Bravos

Resolved! Re: Transferring or Changing your Phone Number

I am trying to submit a ticket to a moderator to transfer my phone number from Koodo prepaid.  On the "Submit Ticket" page I am getting "Error logging in" to the community account.Whether I click "Remember me" or not makes no difference.  611 provide...

VKiss by • Great Neighbour / Super Voisin
  • 434 Views
  • 4 replies
  • 0 Bravos

Resolved! Account is active but locked out

I need some help from a mod/admin, was trying to reset my account password to update my payment info and got locked out. How can I un-lock my account? please and thank you.

santosfxc by • Great Neighbour / Super Voisin
  • 522 Views
  • 5 replies
  • 0 Bravos

Resolved! Help - McD App won’t work externally but internet works - help!

Data/internet works on my phone (I have the $40 plan) but for some strange reason, McD app won’t work when I am on data. mcD app works when I am home and on wifi.it will also work when I hotspot with a friend’s phone. But it will not work when I am o...

Emilyiphone by • Great Neighbour / Super Voisin
  • 1157 Views
  • 13 replies
  • 0 Bravos

Next Plan Promotion?

I have a friend who I convinced to transfer over to Public (if there is a good deal), but for months only the $35/2.5GB has been showing up on the website, as a "Sweet deal".  Does anyone know if there are specific months when the real good deal prom...

samcat by • Good Citizen / Bon Citoyen
  • 572 Views
  • 7 replies
  • 0 Bravos

Resolved! Ontario plan, visiting Quebec

Hello, I have $15 plan with the following.- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International Text My home province is Ontario but I may need to goto Quebec for 1-2 weeks. - If I were to goto Quebe...

samcat by • Good Citizen / Bon Citoyen
  • 559 Views
  • 3 replies
  • 0 Bravos
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