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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12682 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23880 Views
  • 183 replies
  • 26 Bravos

Not receiving incoming calls

New account just set up on an iPhone 6.  Using a new number (so not a porting issue).  Able to text and to make outgoing calls.  But incoming calls are not getting through.  Restarted the phone several times.  Did a reset of network settings... Turne...

dbrouillard by Good Citizen / Bon Citoyen
  • 1493 Views
  • 23 replies
  • 0 Bravos

Resolved! Daily receiving texts and emails from Public Mobile.

In addition to the many annoying spam emails and texts that I receive and  clicking the "unsubscribe" link to no avail --- I am now also being spammed by PM with various offers that I'm just not interested in. Any ideas on how to stop receiving messa...

BEER by Town Hero / Héro de la Ville
  • 638 Views
  • 6 replies
  • 0 Bravos

My data is not working

Hello, I am in NB Canada. I got a message that I had used most of my data before the renewal date. I added some money to the account and that seemed to work. Today there was a credit to my account, however I could not access data. I changed my plan t...

juliedmtm by Great Neighbour / Super Voisin
  • 297 Views
  • 2 replies
  • 0 Bravos

Resolved! Get back on same services in between of month

Mistakenly my public number is port into bell by the bell. I talked with the service provider, they told me to talk with public. I had  services and its only 14 days pass so I have still days on my plan.  Now how can I get back to public with my same...

Raman12 by Good Citizen / Bon Citoyen
  • 1163 Views
  • 12 replies
  • 0 Bravos

Resolved! no service for new card activation

I have activated a new card, the account can log in but there is no service.  I tried to insert another public card, it works, so the phone is no issue, is the issue from the card or the phone number?

Terry20 by Good Citizen / Bon Citoyen
  • 734 Views
  • 10 replies
  • 0 Bravos

Resolved! about My Billing

hello,i have some question about my bill my bill should be $25 every 30 day and am seen more been taken out

Philip87 by Great Neighbour / Super Voisin
  • 998 Views
  • 12 replies
  • 0 Bravos

Resolved! Add ons

Hi there, Im looking for an Add on that will work in Costa Rica? Mainly for data usage. 

Resolved! Where is my wife's phone?

Last month, my wife received an e-mail from Public Mobile with a promotion to buy a phone.  It's been 3 weeks, where is the phone we were promised?  If it's delayed, notify us.  At least Amazon has the decency to keep us informed.

couleewayne by Good Citizen / Bon Citoyen
  • 412 Views
  • 2 replies
  • 0 Bravos

New members - unrelated questions

Twice in this week I see some brand new members joined and asking unrelated questions.  One was asking free TV Channel and one was asking Windows 10.   The first one never came back after, according to the login info.  I wonder if the spammers are jo...

softech by Oracle
  • 273 Views
  • 4 replies
  • 1 Bravos

Resolved! Referral code request

Hello Can someone give me their referral  code for a new line activation i need it for myself. Thanks  

Ijazkhan by Great Neighbour / Super Voisin
  • 822 Views
  • 11 replies
  • 1 Bravos

Resolved! Someone else used my phone number? How?

1) Someone from Vancouver sent me a message yesterday saying "Can I call you later?", I had never contacted that person/number.  2) I just got a phone call saying returning my call, but I didn't call her.  Any suggestions? Thank you!

wjgao by Great Neighbour / Super Voisin
  • 1129 Views
  • 7 replies
  • 0 Bravos

Resolved! Kiosk

Is their or will their be a kiosk anywhere?

Sean_ralph by Great Neighbour / Super Voisin
  • 971 Views
  • 7 replies
  • 0 Bravos

Resolved! Account terminated

Has anyone else had an issue with their account being terminated - no notice - just terminated. They are saying my autopay is not going through on my cc but there is nothing wrong with my card. Frustrating that I have no one to call or talk to to get...

VLorraine65 by Good Citizen / Bon Citoyen
  • 864 Views
  • 13 replies
  • 0 Bravos

Resolved! No Service

I have not had cell service on my iPhone for 2 days.  I have switched to airplane mode and on again.... wifi is working but can't phone or text.  I am on vancouver islandanyone else having any issues

proway by Great Neighbour / Super Voisin
  • 662 Views
  • 5 replies
  • 0 Bravos

Resolved! ACCOUNT TERMINATION

HOW DOES ONE TERMINATE AN ACCOUNT WITH PUBLIC MOBILE? I HAVE REMOVED MY SIM CARD FROM MY PHONE. I HAVE REMOVED MY CREDIT CARD FROM MY ACCOUNT. BUT HOW DO I CLOSE MY ACCOUNT?

Guillermo44 by Great Neighbour / Super Voisin
  • 619 Views
  • 5 replies
  • 1 Bravos

Public Mobile Issues?

Hi all, Just wanted to ask if there are any issues with PM today? Cannot use anything, account is all paid up so nothing to do with payment.  Tried all the - shut down, reboot, airplane mode, sim out, and still nothing. Checked the area nothing showi...

toledolinda by Good Citizen / Bon Citoyen
  • 1543 Views
  • 27 replies
  • 0 Bravos
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