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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12437 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23542 Views
  • 183 replies
  • 25 Bravos

Resolved! Referral code request

Hello Can someone give me their referral  code for a new line activation i need it for myself. Thanks  

Ijazkhan by • Great Neighbour / Super Voisin
  • 809 Views
  • 11 replies
  • 1 Bravos

Resolved! Someone else used my phone number? How?

1) Someone from Vancouver sent me a message yesterday saying "Can I call you later?", I had never contacted that person/number.  2) I just got a phone call saying returning my call, but I didn't call her.  Any suggestions? Thank you!

wjgao by • Great Neighbour / Super Voisin
  • 1117 Views
  • 7 replies
  • 0 Bravos

Resolved! Kiosk

Is their or will their be a kiosk anywhere?

Sean_ralph by • Great Neighbour / Super Voisin
  • 971 Views
  • 7 replies
  • 0 Bravos

Resolved! Account terminated

Has anyone else had an issue with their account being terminated - no notice - just terminated. They are saying my autopay is not going through on my cc but there is nothing wrong with my card. Frustrating that I have no one to call or talk to to get...

VLorraine65 by • Good Citizen / Bon Citoyen
  • 863 Views
  • 13 replies
  • 0 Bravos

Resolved! No Service

I have not had cell service on my iPhone for 2 days.  I have switched to airplane mode and on again.... wifi is working but can't phone or text.  I am on vancouver islandanyone else having any issues

proway by • Great Neighbour / Super Voisin
  • 657 Views
  • 5 replies
  • 0 Bravos

Resolved! ACCOUNT TERMINATION

HOW DOES ONE TERMINATE AN ACCOUNT WITH PUBLIC MOBILE? I HAVE REMOVED MY SIM CARD FROM MY PHONE. I HAVE REMOVED MY CREDIT CARD FROM MY ACCOUNT. BUT HOW DO I CLOSE MY ACCOUNT?

Guillermo44 by • Great Neighbour / Super Voisin
  • 615 Views
  • 5 replies
  • 1 Bravos

Public Mobile Issues?

Hi all, Just wanted to ask if there are any issues with PM today? Cannot use anything, account is all paid up so nothing to do with payment.  Tried all the - shut down, reboot, airplane mode, sim out, and still nothing. Checked the area nothing showi...

toledolinda by • Good Citizen / Bon Citoyen
  • 1534 Views
  • 27 replies
  • 0 Bravos

Resolved! New account by referral

I just activated a new account with Public Mobile. I was referred to by a friend and used the referral code. I thought that if I join using the referral code that I would also receive a one time $10 bonus credit.  When I log into the account I dont s...

Horchid by • Great Neighbour / Super Voisin
  • 433 Views
  • 1 replies
  • 0 Bravos

Resolved! Contacting emergency service overseas

Had a family emergency today in Europe.  The problem is that I am Canada.Any suggestions on how someone here can contact 112 or 999 over there?

rossputin by • Model Citizen / Citoyen Modèle
  • 731 Views
  • 11 replies
  • 1 Bravos

Activating sim card date/time

Hello, I just have one more small question for my friend who is about to activate.It is currently 10pm. Is it better for her to activate after midnight, so that the monthly plan starts with tomorrow as the start date? 

samcat by • Good Citizen / Bon Citoyen
  • 884 Views
  • 7 replies
  • 1 Bravos

Resolved! wrong serial number used

I just activated my new Public Mobile SIM card, and accidentally used the wrong serial number from the wrong phone to activate. How can  I change this?

alliewatson by • Good Citizen / Bon Citoyen
  • 1181 Views
  • 22 replies
  • 0 Bravos

Strange data usage

Hello, I received notification today that I have used 75% of my monthly data and I'm not even 2 weeks into my cycle. When I checked my usage, there is a 'web' usage on June 2 at 12:53 that used 9.18 MB of data and another one the same day (7:56) that...

AimeeB by • Great Neighbour / Super Voisin
  • 568 Views
  • 11 replies
  • 0 Bravos

Resolved! Transferring Freedom mobile phone number to Public mobile new account

My friend is transferring to Public Mobile. - Unfortunately she didn't know the account has to be active in order to transfer her phone number, so she just cancelled her Freedom Mobile account (Just 1-2hours ago)She has the Public mobile SIM card and...

samcat by • Good Citizen / Bon Citoyen
  • 687 Views
  • 4 replies
  • 0 Bravos

Resolved! Change Number of Rings before Voicemail

I would like to increase the number of rings my cellphone rings before it transfers to voicemail.  Presently it is 3 and I would like to increase to 5 or 6

rpurfurst by • Great Neighbour / Super Voisin
  • 3506 Views
  • 11 replies
  • 0 Bravos

Resolved! Suspended account

I am set up for auto pay. it does not look like I missed a payment do to a card change. Account shows suspendedCard has been updated and everything looks okay but account is still showing suspended.How long does it take to turn back on. I need to ens...

Juliegrant1 by • Good Citizen / Bon Citoyen
  • 1105 Views
  • 18 replies
  • 0 Bravos

Resolved! Having phone connection issues

My account was suspended, a payment was made, however it still does not work. How do I make it work again?

Warde by • Great Neighbour / Super Voisin
  • 526 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM cards

Any suggestions on cheapest places to get a PM Sim these days? 

JP8 by • Good Citizen / Bon Citoyen
  • 1182 Views
  • 18 replies
  • 0 Bravos

Resolved! Is Phone compatible

Hi, I am hoping my Mom's phone will work with Public Mobile.  Can anyone tell me if an Alcatel flip phone model 4044V will work?  

JP8 by • Good Citizen / Bon Citoyen
  • 643 Views
  • 4 replies
  • 0 Bravos

LG G6 backup phone

Uhg,Seems despite it being compatible, and inserting my sim card, my old LG G6 doesn't seem to be working! yes, I rebooted.

rossputin by • Model Citizen / Citoyen Modèle
  • 907 Views
  • 25 replies
  • 1 Bravos
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