Community

Re: Number port stuck in limbo.

Hi, could you send me the number to the PM support team as well? This whole system is awful. Confirmed the switched from Koodo, but can't get service from PM. Hence can't verify my account or log in because we have no access to SMS. The system won't ...

Duplicates charges on subscription

I 've just subscribed to a Public mobile plan, however upon checking my credit card was changed twice.

Plan Changes

So anyone else get them to do plan change via private messages to customer service?For some reason some of my online accounts are eligible for the Black Friday offer and others are notIs it a website bug or other issues (and its really weird the NEWE...

Plan limit

I have 6 gb of data but my phone data usage shows a limit of 2 go. Why? 

Port Error Porting from Freedom Mobile to PM

received a koodo message almost instantly when submitting the request to port.Koodo Message: There was an issue transferring your phone number to Koodo. Please resubmit the correct account number from your previous provider or your device information...

currently on $102/months for 150gb, wanting to switch to $35/month for 75gb CAN/USD/MEX

How do I switch from my current plan $102/months for 150gb to $35/month for 75gb CAN/USD/MEX?  I do not see the plan in my subscription page.

text mrssages receiving in China

I am PM subcriber, if I go to China , can I receive text massages that is sent from Canada in China?

Issues porting number from Rogers

Hello,I rejoined Public Mobile last night and cancelled my Roger's account today. I moved from a physical SIM (Rogers) to an eSIM (Public) for the first time, but am unsure that is the issue. I suspect the issue is that my phone number may not have p...

US phone service not working. Talk and text are. Bought the $30 plan which was confirmed.

payment

they ended my auto payments, and I can't pay 

Number port stuck in limbo.

I'm trying to rectify a long standing issue with respect to a new account that my elderly parents set up with public mobile. The only way to resolve this problem is with an actual human being in technical support, that possesses a little empathy and ...

Unable To Update Payment Method

I'm trying to update my payment method and I consistently keep getting this error message:notAbleToProcessRequestI know the cards are fine so that's not the issue and there are no restrictions on my card.  I've tried 3 different cards for 2 different...

Cancel add on US roaming data 250MB

Hello, I am writing to request to cancel the US roaming data 250 MB what is paid by mistaken. I suppoed to redeem my points for it. I hope it would be solved in short. Thanks. -Jun

Change Subscription to the Can US Mexico 75 g plaN

I am on the $36.00 Can/US plan but want to change to the Boxing Week special for $35 that includes Mexico and 75g. When I press change subscripion I am offer a $45 plan. 

Changing my Subscription to CA_US_MX

Hi @CS_Agent, I have been your customer for 4 years now, and I realized that if I want to switch to one of your new plans that also covers US & MX, I should pay $10 more than a new subscriber. Is it possible to get this new plan with the lowest price...

My phone show SOS. Cant send or teceive anything.

I have installed Public but me phone shows SOS. Cannot receive or send calls or 

Boxing week CAN-US-MEX 5G 75GB FOR $35/MO

Does this plan mean I can travel to the USA or mexico for the weekend and still use my phone plan ?without paying roaming charges?   

Out-port number from PM with no sim

I have to change service providers from Public Mobile.  It was supposed to be done by new service provider but  it didn't get ported.    I no longer have my PM sim.    What do I do?

Port to Telus now no service with PM to receive text

Hi All,I tried to move to Telus and am in limbo for 48 hours. Telus took IMEI and account number, set up a eSIM with random number, but now PM not working. Turned SIM on and off, restarted phone, but not receiving texts or calls to old number. Can’t ...

US roaming add-on of 1GB started used up within 2 days. Redeem rewards to add 3GB Unlimited not work

Existing add-on US roaming 1GB data used up within 2 days, I redeemed rewards of 3GB + unlimited talk and text and received confirmation and I can see the roaming data is 3GB now. but I still cannot make local 1800 calls. How to fix this problem? Is ...

Purchasing 2 lines

There doesn’t seem to be an option to purchase 2 lines without having to activate a line first since I am waiting for my SIM card.is there a work around to get line 2 to take advantage of Boxing Day special?

Group Texts Not Working Properly After Porting

I joined PM last month and ported my number over from another carrier. Since then, any group texts I'm part of are being sent to my own number. They're being grouped in a separate conversation with my own number listed in the recipients and I'm recei...

Don't have access to my account email

Hello,I am trying to log into my account, however, I don't have access to that email anymore. It's completely out of use. How can I get around this? That email is registered with my account on here. 

SIM card not supported

@All I bought an iPhone 16 pro and transferred all of my content / data to my new phone but during the final set up it said my SIM card could not be supported from my old phone. It said to contact public mobile. Any suggestions because I haven’t hear...

Did not get text messages

Hi. I am having trouble with my iPhone. It is broken. I bought a new phone. I have a eSIM and I can’t transfer the sim to the new phone. I ported the number today. But I did not receive the message because the eSIM is on the old phone and it is broke...