Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Weird: My cell line cannot receive calls from my house landline Can you help?
Hi, my SIM card is broken. While waiting for my new one to arrive, I need to take my messages. I used another phone to do so. Unfortunately, I tried 3 times with the wrong password and my voicemail is now blocked. it says that I need to call with my ...
Can I buy add on to call Trinidad and Tobago (Republic)? If so what is the cost and does it applies to both land line and cell phones? Does it expire?
How do I add my phone number on here
Hello. When I go to activate.publicmobile.ca, it gives me an error that says: "Oops this page is unavailable or down for maintenance. Click below to return to the home page." Is this a known issue at the moment?
I have autopay but today my plan was out all day. Cannot do calls or send messages. How can my account be reactivated?
If I'm not the first one who mention this. please let me know and I'll remove this post. Thanks. Anybody read the fine print by Public Mobile after you activated a new sim card? Just a head up for someone who don't know it "Note: The customer’s $10...
HiI switched to public today in a store. But I am not able to receive calls or use texting
I want to cancel my account because I’ve signed to a different phone company, and I know in order to do that I just have to cancel auto pay. However, I’m unable to log into my online account because I’ve forgotten my password and I’ve also forgetten ...
I just changed my phone. I have a new Galaxy J3. I'm trying to log into Public Mobile. Looks like the signal is there, sometimes I see Public Mobile appear. But when I try to connect to the Public Mobile page I am told that I do not have access. My p...
Hi, I’m trying to activate my SIM card and become a member with public mobile but I am having some troubles activating. Error 821 code occurs when I try activating. I have tried everything such as going into incognito mode, deleting my cash and cooki...
My number hasnt ported properly, I need to speak to public mobile so they can send another port request. Do you have their number?
How do I get my monthly invoices? I can only see payment history but can't click into the transaction details to get an detailed invoice with the tax.
We have been trying to port our number from telus to public mobile and it's been a complete nightmare with no help from telus or public mobile, they just pass the buck. Any suggestions from anyone. The telus number has been ported over but public i...
Good day,I was going through the process of porting my current number to Freedom but I never received a SMS/Email from Public Mobile with me confirming the port. Would there be a way for me to maybe get a text or email resent?
My husband and I were referred to Public Mobile by the same person, and we both signed up on the same date. We each received a text message stating that we would each receive a $10 credit. My husband's account was credited with the $10 but my accoun...
My 1 year anniversary is coming up, I am just wondering if my loyalty reward will show up automatically or if I have to do something to get it? thanks in advance
My data limit seems to have been exceeded in the first two days of the month, but my data usage history says otherwise. I also noticed that many people say that the data should stop working once the limit is reached but this did not happen in my case...
Hello, I've had an account with my first phone all set up for a couple years. I recently bought a SIM card for my second phone. I set it up, chose a number, payment info, and it has been working great for months. I can only see the first phone's acco...
I want to buy the Moto E6 and switch the sim cards from my RCA phone that I have on the Public Mobile network.
not receiving the calls and text after the port iy has been more than 8 hours since port.
I am a new PM customer for the last week. I'm not receiving text messages but still receiving other new texts. So far I've noticed not receiving text messages from a long distance number and from certain businesses ie. Amazon and Canada Revenue. I...
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