Community

Resolved! Can't use mobile data on new phone

Hello, I had a Huawei Mate 20 Lite for the last year or so and have been using Public with no problem. I just bought a Oneplus 7 Pro and put the same sim card into it. Texting and calling works like a charm but I cannot use my mobile data at all. The...

Resolved! Charged for a service that I never received

I would like a refund of the $17.25 you charged on my credit card.  I never got my phone activated as you gave me someone elses phone number.  I cancelled my service.  However, I was charged $17.25 and I would like this refunded.  Thank you

Resolved! Lunar Year Promo Benefits Gone

Hi there, I remember signing up for Public Mobile in February for the first time because of a promo, I believe it was the Lunar Year one. Anyway, it came with extra data, which I'm certain was more than the 2GB that get now. How did this disappear fr...

Resolved! Locked out other account

I have an account under another email of mine and forgot the password, and locked out the account attempting to reset it.

Resolved! Help me

The place i buy my phone cards is closed down. Now i have to go somewhere else and they only got a $22 voucher witch i needs a $25 voucher i dont have a car to go and get this so i had to get it i needs $2 for my plane can someone help me

Resolved! Custom number?

I was thinking about changing my phone number and when I went to change my phone number through my account, only a small number of new phone number choices show up. I refresh the list and the same numbers show up. Is there a way to either view more n...

Resolved! autopay not registering my new visa debit card

To whom this may concern, I had to change my visa debit card because of fraudulent charges and was issued a new card by my bank-RBC. My autopay was rejected because that card was frozen by the fraud department. I have a new visa debit card and have t...

Resolved! Locked out - forgot password

Help! I hardly ever login to my account because I prepay my phone and can't remember my password and maybe not even my username. I wanted to get information on how to switch from a Samsung S4 to a Huawei. So now I have 2 problems. My email is********...

Resolved! Has anybody used a ULcool V9 cell phone on Public Mobile?

Resolved! Add ons for data

Hi added 1gb of data to my plan July 10 and the money was taken off my card but it is not showing on my account... How long does this take... When I purchased it of said up to 48 hours

Resolved! Incoming calls going direct to voicemail

Can a mod assist me in rectifying this issue?I purchased 2 sim cards and both are not working They show they have public mobile service but when I call they both go direct to voicemailPhone number was tranferred over 24 hours ago Things that did not ...

Resolved! Data overage

How will I be charged if I exceed the data alloyed for my plan?

Resolved! How do I change my $25 plan to $50 plan and how do I put in a new card information for autopay

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Resolved! New Phone

I am looking for a new phone,  how do I get a new phone from PM without loosing my number. There's no more booth to get one

Resolved! Rokit One phone

Hello,Is this phone compatible with Public Mobile?Rokit One https://www.bestbuy.ca/en-ca/product/rokit-one-gsm-unlocked-cell-phone-3g-dual-sim-with-2mp-camera-brand-new-black/14502770?cmp=seo-14502770&cmp=knc-s-71700000081849102&gclid=CjwKCAjwlrqHBhB...

Resolved! similatr to chatr $20 plan w/500 minutes, unlimited incoming,and voice mail

Hello ,my friend want to activate public mobile, but he saw that Chatr is a new $20 talk and txt  plan which included: 500 minutes Canada-wide TalkCanada-wide Talk applies to calls placed anywhere in Canada to another Canadian phone number.,Unlimited...

Resolved! my cell phone number is duplicated

I just activated my cell phone yesterday, I can call out, but nobody can call in. When my friend called my cell phone number this morning, somebody else called the call. I am worried my sim card fraud. I really need support to help me to solve the is...