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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Long distance international calls problem

Hi, I activated 300 minutes long distance international calls for 15$ but it doesn’t work, by pressing call to every number outside of Canada it says wrong number, although the number is correct with country code.please advice,thank you,

upgrading plan

Tried to upgrade plan but was charged twice

How to keep same number

Resolved! How to keep same number

My friend lost his phone and can't sign into nothing or except and text messages with codes and can't sign into the community to email the mods what's he got to he's got his new sim but can't activate it

Resolved! Referrals decreased from 5 to 2 all at once

One person I know left PM the other day, and it seems to have triggered 2 additional referrals to disappear as well who are all still with PM. So last month I had $5 off my bill, this month will be $2.First, where do I see which numbers/people are on...

payment on credit card

I signed up to have auto payment. First one came off ok. This bill June 24th I got charged 3 times the $28.75. Please reimburse me. Babyqsue

Re: Transferring Phone Number from Public Mobile to Freedom Mobile

Trying to port my public Mobile number to freedom but haven’t received a text

Sign Into Public Mobile - DENIED

Hi all. I'm new to the Community as I've never had a problem with PM...now I do unfortunately. My data was used up so I put another $25 on using a voucher. Although it says I have $25 worth of data, I am unable to use it. I have a Galaxy 9. At the to...

How to update Android on AT&T unlocked phone

Hi,I bought an AT&T unlocked phone (LG Velvet 5g). I tried to update to Android 11 & it says the phone is up to date.The AT&T support site says I need an AT&T SIM to connect to their network for the update to work. I'm in Winnipeg, I have no way to g...

Resolved! Long Distance message when making a call

I'm moving to London, ON from Toronto, ON and I noticed when I make calls in London I get a voice message saying that long distance charges may apply. I'm not sure why that happens since my plan covers Canada-Wide talk. Can anyone help me out here?

Plan did not renew on Autopay

I have 2 friends who have signed up with autopay (I referred them). they are paying with the same credit card, For some unknown reason, their payment did not go through and now they both have no service.They don't remember their e-mail or password to...

Resolved! iPhone cannot send SMS messages

My iphone 6s cannot send any sms messages at all, I can still receive them and send in imessage, just not normal sms. I have friends with the exact same PM plan as me and theirs work. I've tried switching my SIM card with an iphone 11 and it did not ...

Resolved! Find a way to log back in my account

Hey, so I had a phone number with public mobile years ago. One of my accounts, had my phone number linked to it. When I log in to my account, it asks for a email verification and a phone verification. I trépied calling the number and it’s not in serv...

Resolved! payment with credit card

Can I pay for my wife monthly payment with my credit card?

Resolved! upgrade plan

I recently upgraded my plan mid month and I had to pay for the entire new plan yet I've not received a partial credit for the last plan. Is this normal? How do I get the partial credit? It doesn't seem right to have to pay entirely for my old plan...

Unable to receive incoming calls

Resolved! Unable to receive incoming calls

Hi All, I have transferred my phone number to public mobile. I filled out the online activation form and went through the steps... so far no errors. * Our credit card is charged, seems to have went through fine.* Data looks okay * Inbound / Outb...

Resolved! Referral Code Request

Hi. I'm planning to sign-up with Public Mobile very soon and would like to use a referral code when I do. Since I don't know anyone using this service, I thought I'd reach out here to see if someone could provide me with one (via private message, of ...

autopay not working?

I have had this account for a couple of years, the same bank account, same autopay, no problems. Woke up to a message that my plan did not renew because [they] did not receive my payment.Looked at my PM account, autopay is still set up, but they clai...

Resolved! International SMS coming into Canada

People trying to send me text messages (SMS) from Germany are getting an error message. I am using Public Mobile and I am in Canada. I thought incoming text messages from international is included in the plan. If it is not, how do I set it up?

Problem with number transfer

Resolved! Problem with number transfer

I was contacted saying that there is a problem with the number transfer because the pin I had entered is saying that it is incorrect.

payment

Hi, my name is Minh. I cannot do the payment by voucher. Can you help me? Thank you.

SIM card not working

Hi there, My dad bought a SIM card and a $25 bundle package. We tried putting it in his phone and it says it isn't unlocked so I tried the sim in my phone and it doesn't work (I have public mobile and so it should work). I have activated it and put t...

Have purchased several refurbished phones from Public Mobile...trouble.

Hi I've purchased several phones from Public Mobile, one is completely dead now and another has a battery that keeps dying. Where do I find my receipts for these and how do I go about dealing with returns if it is under one year?

Lost Phone

Can the service providers help in locating my stolen phone?

Resolved! Data

Good morning.When my regular data runs out will:5GB one-time data bonus3458.593 / 5120 MB start?Thank you,xxxxx xxxxxxxx-xxx-xxxxyyyyy@yyyyyy.com Edit: Personal information redacted by will13am. Please do not post personal information in the publ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Long distance international calls problem

Long distance international calls problem

upgrading plan

How to keep same number

Resolved! How to keep same number

Resolved! Referrals decreased from 5 to 2 all at once

payment on credit card

Re: Transferring Phone Number from Public Mobile to Freedom Mobile

Sign Into Public Mobile - DENIED

Sign Into Public Mobile - DENIED

How to update Android on AT&T unlocked phone

Resolved! Long Distance message when making a call

Plan did not renew on Autopay

Resolved! iPhone cannot send SMS messages

Resolved! Find a way to log back in my account

Resolved! payment with credit card

Resolved! upgrade plan

Unable to receive incoming calls

Resolved! Unable to receive incoming calls

Resolved! Referral Code Request

autopay not working?

Resolved! International SMS coming into Canada

Problem with number transfer

Resolved! Problem with number transfer

payment

SIM card not working

Have purchased several refurbished phones from Public Mobile...trouble.

Lost Phone

Lost Phone

Resolved! Data

Public points: minimum and maximum points

My old email isn't available now

Calls to the USA

I cannot send or receive text messages

Can't Login to make a payment or change payment de...