FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12701 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23906 Views
  • 183 replies
  • 26 Bravos

Resolved! Can not access my public mobile account

Hi i don't understand how i can have an email account  with public mobile but no phone account give i gave a phone and make monthly payments to public mobile. Is there anyway i can get everything created and linked together so they all work? Or is th...

RoyDelisle by • Good Citizen / Bon Citoyen
  • 654 Views
  • 5 replies
  • 0 Bravos

Resolved! Problems with voice and text messages

All of my incoming calls have suddenly started going directly to my voicemail although my phone is not showing that I have waiting voicemails. I am still able to make outgoing calls. In addition to this, I am unable to receive incoming texts although...

Bvereshagen by • Good Citizen / Bon Citoyen
  • 698 Views
  • 13 replies
  • 0 Bravos

Resolved! Email

How can I change my email and can I have two numbers under one account?

CRoddick by • Great Neighbour / Super Voisin
  • 427 Views
  • 4 replies
  • 0 Bravos

Payment Systems Issues

I am trying to re-activate all my family’s plans.  My mother’s plan changed and we never did it and when I attempt to top up, it says it is a $10 plan.  Was $25, but was showing as $40.  Would on,y let me top up $10.  It says there is money there, bu...

ernurse1972 by • Good Citizen / Bon Citoyen
  • 402 Views
  • 6 replies
  • 0 Bravos

Can't view plan details

"Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page."Logging in and out doesn't work.

nickcorona by • Good Citizen / Bon Citoyen
  • 538 Views
  • 12 replies
  • 0 Bravos

Resolved! Broken back

I have an iPhone 8 with a glass back is it able to be repaired? if so would it be under warranty? 

Frankileng by • Great Neighbour / Super Voisin
  • 762 Views
  • 6 replies
  • 0 Bravos

Resolved! Changing providers

I am already in the UK and I wish to port my number over, but I can't access SMS to verify my account... as I don't have service with PM(you) in the UK. Please help!

Erikas073 by • Great Neighbour / Super Voisin
  • 561 Views
  • 6 replies
  • 0 Bravos

Resolved! Cant login to self serve

Registered my phone in store and used my daughters email. She already used it for her account. She had her self serve email changed so I could keep using the first one. When I sign in it says email doesn't exist and if I try to register it say accoun...

JFentie by • Great Neighbour / Super Voisin
  • 295 Views
  • 1 replies
  • 0 Bravos

Resolved! Texts

I am not receiving text messages sent from South Africa. 

Toy by • Good Citizen / Bon Citoyen
  • 663 Views
  • 7 replies
  • 0 Bravos

Resolved! BlackBerry

What is happening with BlackBerry. New sim card and $20 towards a new phone is lame

6065 by • Great Neighbour / Super Voisin
  • 519 Views
  • 5 replies
  • 0 Bravos

Resolved! login disabled

I need some help, for some reason my login has been disabled.

pacman712 by • Great Neighbour / Super Voisin
  • 743 Views
  • 10 replies
  • 0 Bravos

sim card invalid

just went to walmart and got a sim card and phone number for a new activation. got home, card says invalid, tried calling phone number and someone answered it, so the phone number must belong to someone else. any ideas????????

muskokachris by • Great Neighbour / Super Voisin
  • 569 Views
  • 10 replies
  • 0 Bravos

Resolved! Overcharged

I have an auto payment setting and lately the system deducts overpayment of $226.00 instead of the original plan cost that I have assigned to.   What to do to return the money to my bank account?

sultana by • Great Neighbour / Super Voisin
  • 444 Views
  • 7 replies
  • 0 Bravos

Resolved! How to confirm that my email works?

TLDR: I'd like to confirm that the email I provided works because I never got a confirmation email of my new activation. I recently transferred over to Public Mobile and when I completed the activation process of creating my account, selecting a plan...

miroesli by • Great Neighbour / Super Voisin
  • 685 Views
  • 6 replies
  • 0 Bravos

Data problem

I just got a new phone; Ulefone Note 11P. I checked my account, I have data. Phone works fine on wifi but not on data. Just says OFFLINE. Tried using the same APN settings as my old phone. Thanks!

deepg82 by • Good Citizen / Bon Citoyen
  • 1063 Views
  • 7 replies
  • 0 Bravos

Resolved! PM Membership Stats

As a new member I've noticed how frequently new members are welcomed into the community. Curious to find out the total PM membership + and -   Possibly by month?Are those stats readily available?

Koombassi by • Model Citizen / Citoyen Modèle
  • 630 Views
  • 9 replies
  • 1 Bravos

Resolved! Payment problem

Good afternoon, I logged in today and tried to make a payment to top up my account. But I keep receiving that I already have enough funds, although my plan is suspended. Every time I try to go and check my plan tab I receive an error. Is anybody rece...

ShadowWarrior by • Great Citizen / Super Citoyen
  • 778 Views
  • 10 replies
  • 0 Bravos

Resolved! Funds not loaded!

I've added funds via Xooms "Upload Pre-Paid Phone" however, my account still says suspended as not enough funds are available. I already have a credit of $10 plus I uploaded $35 via PayPals Xoom.I've contacted Xooms customer service and she verified ...

TTNish by • Great Neighbour / Super Voisin
  • 624 Views
  • 10 replies
  • 0 Bravos

Resolved! PLEASE HEEELP

Ive tried to update my plan this morning for the $25 plan and instead you guys kept me the same plan I had before $15 charging me for the money I put to exchange the plan. Could you please fixed for me???

onlinemepls by • Great Neighbour / Super Voisin
  • 428 Views
  • 3 replies
  • 0 Bravos

Resolved! IPhone 12 Pro

Does IPhone 12 Pro work with Public Mobile 

Pattypardy by • Great Neighbour / Super Voisin
  • 569 Views
  • 7 replies
  • 0 Bravos

Trying to remove auto pay but can’t login to self serve

Hi, my phone was connected to my husbands profile and his email. We are both cancelling our accounts now because we’re moving. I’m trying now to ensure that auto pay is cancelled on my account because he’s already removed auto pay.how can I do this?

Linda19 by • Great Neighbour / Super Voisin
  • 536 Views
  • 8 replies
  • 0 Bravos

iMessage Activation error message after 24hr!

Hi, I joined Public Mobile yesterday porting my number from Rogers. I have an iPhone 11.Everything went well during this transfer process EXCEPT for the iMessage.I got the $35/month plan btw.After 24-hours (per Apple article it says it could take up ...

Appletina88 by • Good Citizen / Bon Citoyen
  • 1035 Views
  • 12 replies
  • 0 Bravos
Labels
Copyright © 2024 Khoros, LLC
Need Help? Let's chat.