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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12805 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 24161 Views
  • 183 replies
  • 26 Bravos

Resolved! Pin not working

Pin not workingPurchased a pin don’t remember my email or my passcode

Derbkush by • Great Neighbour / Super Voisin
  • 441 Views
  • 5 replies
  • 0 Bravos

Resolved! rearding my public mobile account

my public mobile account has been blocked i am trying to do everything to get it back and i called *611 so many times but i cant reach to an actual representative to talk about my account if anybocy can help me please.

simrangill89 by • Great Neighbour / Super Voisin
  • 528 Views
  • 7 replies
  • 0 Bravos

voice message

I can use my phone to call others, however, when other people call me, it always goes into the message box, why

tonysuhua1001 by • Great Neighbour / Super Voisin
  • 281 Views
  • 3 replies
  • 0 Bravos

Resolved! My Pin Numbers (PROMOS) aren’t working!?

The last two times I went to Walmart to buy a top-up card both of my codes didn’t work. It’s so difficult because customer service just asks so many identification questions. They could just see who used that last voucher and who’s account it was on ...

gwood by • Great Neighbour / Super Voisin
  • 395 Views
  • 2 replies
  • 0 Bravos

Confuse

Hi! I would like to ask how to activate my newly bought public mobile sim card using my iphone 11? I have chosen a plan, reset the network and it does not seem to be workinng. I can't receive a call and make a call out. Please help. Thank you very mu...

Fetags by • Great Neighbour / Super Voisin
  • 271 Views
  • 3 replies
  • 0 Bravos

Resolved! Help

Iphone not activated 6hrs now …virtual ppl no help..so confused…was with Koodo wanted to take my same# with me for Public…i have no service at now koodo closed acct with an email and my phone now says not activated could take time…public already char...

jayebird004 by • Good Citizen / Bon Citoyen
  • 985 Views
  • 19 replies
  • 0 Bravos

Resolved! updating my Visa credit card

I am having a hard time logging into self serve to update my New Visa Card. I do not remember my password. I tried creating one in the community and It is not allowing me to log in. I am down right fed up with this thing.

sb57 by • Great Neighbour / Super Voisin
  • 473 Views
  • 5 replies
  • 0 Bravos

Resolved! Got PM text mesg to "make an update to ensure uninterrupted service"

But there's no indication of what needs to be updated.  Since I recently got a credit card with a new expiry date and new CVV, it's almost certainly those fields that need to be updated.  But there's no way to directly update those fields - so I went...

John46 by • Good Citizen / Bon Citoyen
  • 496 Views
  • 7 replies
  • 1 Bravos

Resolved! Service not working suddenly on iPhone 11 & 12

Yesterday, all of a sudden my service stopped. I use an iPhone 11 as my main phone and it worked fine for months since I joined PM. All of a sudden yesterday the network says: phone not allowed. - I've contacted PM Support as well as Apple. - I've al...

modugnot by • Good Citizen / Bon Citoyen
  • 1527 Views
  • 31 replies
  • 0 Bravos

Resolved! cannot call a number that is "blocked for security reasons"

I am trying to call an insurance company in England to make a claim.  I have paid for the "add on" to do this, and I'm using the correct prefix to exit Canada and reach England.  Calls to another English number are working, but for this one, I receiv...

AAP by • Great Neighbour / Super Voisin
  • 2073 Views
  • 12 replies
  • 0 Bravos

Resolved! Samsung Galaxy Flip 3

I am considering buying the new Samsung Galaxy Flip 3 will it work with Public Mobile? I have a grandfathered LTE service plan so I'm not concerned about 5G speeds as LTE is still plenty fast for my needs.

skibnik by • Great Neighbour / Super Voisin
  • 569 Views
  • 4 replies
  • 0 Bravos

Resolved! SERVICE not working out

autopay is too early and accounts are suspended will you please take your money on august 26th 

patallcrane by • Good Citizen / Bon Citoyen
  • 720 Views
  • 19 replies
  • 0 Bravos

Resolved! Transfer credits?

I have 2 accounts with public.  One I have decided to go with Telus.  I just renewed this account a week ago.  I am wondering if any unused balance can be transfered to my other account which is also in my name.

Lana by • Good Citizen / Bon Citoyen
  • 718 Views
  • 11 replies
  • 0 Bravos

Overcharged

I have been overcharged. Public Mobile has taken out 4 different payments first month I am with them. I can't a get hold of anyone to ask why and my bill does not show anything regarding the funds they took out and is very hard to understand

cmartin by • Great Neighbour / Super Voisin
  • 346 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone roaming

I want to use my phone in Jamaica W.I

Spoonface by • Great Neighbour / Super Voisin
  • 423 Views
  • 2 replies
  • 0 Bravos

Resolved! i dont have time for this confusion and have the proof

Rewards====here is my reward file  now go see below my payment on credit cardAs of today your estimated payment is: $20Your next plan cycle starts: Sep 10, 2021Plan Cost (Including Discounts)$25  Total Rewards earned($5)Available funds in your accoun...

dboxtvinfo715 by • Model Citizen / Citoyen Modèle
  • 1757 Views
  • 33 replies
  • 0 Bravos

Resolved! New SIM same number?

Hello, I lost my SIM card on a trip and now I would like to purchase a new one but have the same phone number. Is this possible? If so, how do I go about doing it? Thanks!!

dfrancoy by • Great Neighbour / Super Voisin
  • 456 Views
  • 4 replies
  • 0 Bravos

Resolved! Does Moto G Power or Samsung A21S work with Public Mobile?

My question is 2 part: 1) My niece is looking to buy a new phone just before high school starts and wanted to take up a plan with Public Mobile. Not sure if these phones - Moto G Power or Samsung A21S are compatible with Public Mobile?  2) Also you f...

luv_era by • Good Citizen / Bon Citoyen
  • 1333 Views
  • 19 replies
  • 1 Bravos

Cellular Network Disconnects when Wi-Fi on

Why does Public Mobile's cellular network show as being disconnected when wi-fi is on? My MMS messages are very slow to transmit.  Because Public Mobile's network is disconnected when using Wi-Fi and the network needs to be connected in order to use ...

PixiePenny by • Good Citizen / Bon Citoyen
  • 2294 Views
  • 60 replies
  • 0 Bravos
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