Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New $34.95 4G 30G 90 day subscription promotion questions.Am I still charged monthly? Almost sounds like they will bill me every 90 days for the 3 months?Also is it 30G per month for a total of 90G for 90 days? Difference is they alot the full 90G at...
I'm unable to update my credit card info on the website. 'Try again later...'I'm worried my service will be interrupted. I tried opening a ticket, but the website gives me an error doing that as well. 'Try again later...'Is there a way to have a rep ...
Just wondering if anyone in Vancouver BC had the same experience. I always unable to use my phone when I am in T&T in Vancouver or Metrotown. It will work if I am closer to the cashier area. I was told that also happened to other service providers...
Hi. I've done all the troubleshooting I can, following an article about 7 steps. Turned on things, navigated APN, SIM, etc. Still can't send photos via text, but I can send regular text just fine. I hit the "resend" option but still no go. What is ha...
I ordered a plan yesterday, but I am unsatisfied with the app and customer support. Can I cancel the order before it is activated? If so, will I receive a refund?
I have a new phone on the way. This new phone doesn’t support esim. So I ordered a physical sim. Just wondering for when phone arrives in the mail, how do I transfer from esim to physical sim? I know it’s slightly different process then going from a ...
I have two phones with the same number two SIMS one registered how can I register the second SIM so that I may use both phones?
My phone is hanging up during calls. Just started doing this a few weeks ago, never had an issue before. I am wondering if anyone else has had an issue with this problem
I need help, my sim card is Public Mobile, payment lapsed due to website not working, I want to get service again and use my existing sim, how do I do that, ordering a new som is impossible because I'm going up be traveling
Anybody know what "public Mobile error 4: http failure" is, unable to send or receive pictures in Google messages?I have tried other message programs same problem.Phone is a OnePlus Nord n20thanks Ward
Hi there!I live in ON, want to sign up for a plan with Public Mobile, but both the site and the app think I am located in QC. When I go to enter my credit card payment info, it says that the plan I want is not available in my area code (the URL is se...
I recently purchased a 3 gig add on data plan while travelling using points. My account shows the plan but it did not work when I needed it. I’m back home now and no longer need it so I would like my points back since the plan did not work and has no...
I have a Samsung Galaxy S7. Yesterday, half way through the day, I suddenly could send or receive MMS text and pictures. I did nothing different with my phone to cause this issue.I checked the APN and it's as it should be, my data is on, and I've p...
I logged into my Public Mobile account, went to Profile, and reported my phone as stolen. Will Public Mobile automatically blacklist this phone? Or do I need to do anything else to get it blacklisted?
My mother in law has a Canada us plan (just got it) she isn’t able to receive msgs. And received this notice. What setting does she need to enable so that she is properly connected?
Is there a participating TELUS Koodo store in Halifax, Nova Scotia? My phone is too old to use an eSIM.
After you receive your text from previous provider and answer yes do you have to put the new card in then or after you get conformation
I activated my eSIM and it didn’t work. It seems now I deleted it, how do I reinstall it?
Credit card expired, updated with a new card but it keeps saying "Sorry, we're not able to process your payment at this time. Please try again later." It's already 2 days and service is on hold, please advise.
hi ! I currently live in Manitoba but my phone number has a Québec regional code. When it comes to my payment subtotal, the taxes are Québec taxes and not Manitoba taxes. Any way to fix this? Thank you!
Hello, does anyone know if now in 2024 any countries have been added to be able to pay for out of country use. I went to USA and was prompted that I could but interested in Scotland or Brazil.
I am traveling to the US soon, and I have 75 points. How and when should i redeem them?
I signed up in November. I live remotely so I opted for the eSim. eSim download fails to download on cell phone. Now I cannot access my account on my phone or desktop because PM wants to send a code to the new PM phone number (which I don't want a...
If I unsubscribed, why is the payment due date still on in the system. How can I stop all the services altogether?
This used to work but i tried doing a three way call, i called the second person, no problem with just two of us in a call (as usual). I added the third person no problem with the adding but the second person could hear me and hear the third person b...
I have a 50ggb data plan Jan 30 -Feb 29 which says I have used 25.05 gb this billing cycle.The sum of the daily usage statistics comes to about 830 mb.If this continues I will be without data half-way through my billing cycle. The chat to customer se...
SHE RECEIVED THE SIM CARD BUT CANNOT GET ANYWHERE. IT JUST SAYS SIM NOT ACTIVATED AND TO SIGN IN, BUT TAKES HER BACK TO THE SAME PAGE. SHE TRIED DELETEING THE APP & REINSTALLING IT AND ALSO TRIED ON ANOTHER PHONE. PLEASE HELP!
Hi, I got a new esim card, and ported a number from a Virgin Mobile account. Everything works on my end but the previous owners of the number are still being charged - Virgin Mobile is saying PM needs to call them to finalize the port!!??? Anyone ...
Good day all,I signed up for the $15 plan, received the SIM card, but before completing activation, changed my mind and would like to get the $24 4 Gb plan. Since i have not activated yet, how can i do this?Thanks0D
I called my voicemail service by dialing 1. I ensured that my greetings is activated. Whenever I dial my own number it goes to a busy signal. When I got someone else to call to see if they hear my voice message greetings and they confirmed it does no...
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