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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12691 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23892 Views
  • 183 replies
  • 26 Bravos

Resolved! Mobile Data Turned Off

My mobile data has been turned off, I checked my usage and I used 1 gig which is all I get on my monthly plan, but I have a one time data bonus of 5gigs, that hasn't been used, and it says active, so why isn't it covering my overage automatically? Wh...

pam101 by Great Neighbour / Super Voisin
  • 835 Views
  • 7 replies
  • 0 Bravos

Resolved! "not registered to network" message

When I try calling out, I get a "Not registered to network" message.  Also texts are not going through.  this just started today.  When it was working this morning, calls were getting dropped for no apparent reason.  I need my phone for work!  No ide...

DarrylN by Great Neighbour / Super Voisin
  • 630 Views
  • 4 replies
  • 1 Bravos

Resolved! Put sim in a new phone and now no service

Hi everyone, I just upgraded and bought a new phone, and when i moved my sim from the old iphone into the new one. None of my SMS texts go through and it has no bars in the service. Any tips.

jkpicken by Great Neighbour / Super Voisin
  • 851 Views
  • 6 replies
  • 0 Bravos

Resolved! unable to view plan details

I am trying to view plan details and every time I click the link I get the following message: Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page Logging out doesnt hel...

kirkmcwilliam by Great Neighbour / Super Voisin
  • 647 Views
  • 7 replies
  • 1 Bravos

Resolved! Data turned off, and now no phone service!

My data was turned off, and no phone service now either. I get a message that I am not registered in the network. WTH is going on?My account is up to date, paid for and lots of data. I have a medical condition and need active phone service. This is u...

Charitus by Good Citizen / Bon Citoyen
  • 509 Views
  • 6 replies
  • 0 Bravos

Resolved! No mobile data

No mobile data Data has been disabled by carrier. I have tried restarting phone and also taking sim out. 

Data not working

Got sent a notification that my data has temporarily been turned off by provider? What is this. I have never had this happen. I have auto pay and my account was topped up yesterday and now I cant ise my phone at all. 

Kaytee03 by Great Neighbour / Super Voisin
  • 257 Views
  • 2 replies
  • 0 Bravos

No mobile data service

Temporarily turned off by your operator for SIM #. Come on @J_PM, @Alan_K , @Melinda_H . Like the little pop up about doing a survey, can you not put a pop-up saying that there's some kind of network outage. No mention on the home page. No mention on...

Anonymous by Not applicable
  • 415 Views
  • 4 replies
  • 8 Bravos

Data

Why my data has turned off 

nitzdut by Great Neighbour / Super Voisin
  • 251 Views
  • 3 replies
  • 0 Bravos

Resolved! Data does not work

 i am receiving this message again and again. I really need data this time unfortunately its not working. 

Screenshot_20210902-114157_Samsung Internet.jpg
raveena81 by Great Neighbour / Super Voisin
  • 352 Views
  • 2 replies
  • 0 Bravos

Resolved! No service ,, account paid and up to date

Can't text or call ..said unregistered on network...This is my workphone ... this is causing huge issues I've turned it off.Sim in znd out..Etc etc     

Michwhea by Good Citizen / Bon Citoyen
  • 818 Views
  • 8 replies
  • 0 Bravos

Resolved! No voice service

HiI'm getting a message that I have no voice service and I am unable to text. My auto-renewal date has not arrived yet. The message says that my voice service has been temporarily turned off by my operator, in this case Public.Is there a technical pr...

Paul15 by Great Neighbour / Super Voisin
  • 488 Views
  • 4 replies
  • 2 Bravos

Resolved! Data turned off by Public Mobile

I've had automatic payments set up for several months with no issues and no changes, I am significantly under my data use for the month as per every month, yet now I am getting notifications that my data has been temporarily turned off by my provider...

taylormrbrown by Great Neighbour / Super Voisin
  • 1850 Views
  • 22 replies
  • 1 Bravos

Data message

Can someone explain what is going on?This keeps popping up I'm in the Edmonton area 

Screenshot_20210902-111307_EveryDollar.jpg
Lulupynn by Good Citizen / Bon Citoyen
  • 1118 Views
  • 17 replies
  • 1 Bravos

Resolved! Running out of 100 anytime mins on my $15 plan

I rarely ever use my talk mins on my plan. This month, so far I managed to use 98 of my 100 Canada wide mins included in my $15 monthly plan. My question is:Will my talk mins roll over during a call to use the free one time add on’s I have on my acco...

MsColere by Good Citizen / Bon Citoyen
  • 959 Views
  • 12 replies
  • 0 Bravos

Plan not working/ Data issue

I logged into my public mobile account and can't see my plans page. It says to log out and log in again and I have done so but still get the error message. Also it is the start of my billing cycle (Sept 1) and have only used 90MB/4.5GB of data and ye...

mrlise by Great Neighbour / Super Voisin
  • 3248 Views
  • 50 replies
  • 0 Bravos

Resolved! No service last 2 days in Muskoka

There was thunderstorm 2 days ago, Lake Joseph near MacTier, and I have no service at all on iPhone X. I tried to turn on Cellular Data, but it goes back to airplane mode. I had service before the thunderstorm. Anyone can help?thanks. 

Krist8 by Good Citizen / Bon Citoyen
  • 378 Views
  • 4 replies
  • 0 Bravos

Resolved! is a LG G7 one compatible?

My mother has a LG G7 one and we can find on the list.  Does anyone know if its compatible?

MamaLu by Great Neighbour / Super Voisin
  • 532 Views
  • 4 replies
  • 0 Bravos
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