Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an exsisting phone# starting with 902, can I change it to some other number starting with 604 or 778? Thanks.
How long can I expect to wait for a response from customer service? I submitted a ticket four days and have not heard anything back. I bought a “certified preowned phone” three weeks ago and it straight up died and won’t turn back on. Is customer ser...
any timeline for the Motorola G Fast stock returning?
Today I switch from public mobile to Kodo. Yesterday public mobile took a full payment for the coming month, looking to credit my account,
Both my wife and I are not able to receive calls. Have been with PM for 3+ years. Separate plans that are not connected. I can make calls to all numbers I’ve tried, except my dad who is also with PM. No issue calling my mom though who is also with PM...
Sooo just started today randomly, I get "Error 0" when I try and send a text, i tried reinserting my sim, restarting my device, toggling airplane mode, and trying to find Public Mobile automatically and manually. It successfully registers to Public m...
I am not able to receive port confirmation texts.
Hi everyone, I have a samsung galaxy s9. I am currently on a little text message group chat. Everytime someone sends a text to the group I end up getting the text initially on seperate text as if they were sending to me only and then I have to open...
Hilast month I used all of my data so it was deactivated.this month I renewed my plan and already payed for that but still I do not have data .why my data is still deactivated in beginning of my new month????
I just received a refurbished phone from Public. It requires a passcode but none was provided. Suggestions or information on how to get into the phone. Thanks
I was wondering how I can receive the promotion bonus that is on my self serve page
Hi All,There are no options coming on the account portal when I got to the change my base plan link. Also, will I get the 2gb bonus with 35$ plan if I move now from the 25$ plan? Thanks a lot.
why is it so difficult to make payment
Hello, When I use the Public Mobile website to monitor my data usage and occasionally purchase add ons, is this contributing to my data allowance? What about when I read posts from the community and look at deals? Also, if I give my laptop a hotspo...
Hello Public Community, I am a Public subscriber, my phone died and I need to buy a new, used phone from Public. Do I need to migrate my number to the new phone and do I need to buy a new SIM card? I"m not tech savvy. Thank you, Kapukanan
I am also looking to see if this phone is compatible with Public Mobile? See lots of posts about compatibility checkers and being outdated. Tried one, not there. Anybody? Thanks!
@J_PM With the wireless network problems for customers today, is there a possibility of giving BC and Alberta Public Mobile customers a free data promo or some other type of compensation? From reading some of the threads this is not a minor disrupt...
I can not log in to my account and my account seems to be suspended. Please help. I can not even find my account.
Hello! I am going to be joining Public Mobile today or tomorrow. Does anyone have a referral code they would be willing to share with me? Thank you!
My mobile data has been turned off, I checked my usage and I used 1 gig which is all I get on my monthly plan, but I have a one time data bonus of 5gigs, that hasn't been used, and it says active, so why isn't it covering my overage automatically? Wh...
When I try calling out, I get a "Not registered to network" message. Also texts are not going through. this just started today. When it was working this morning, calls were getting dropped for no apparent reason. I need my phone for work! No ide...
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