Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all, I am having a real big issue here. My wife and I are on a 90 day plan and both paid with my credit card but on different cycle date. I didn’t realize my credit card has expired and public mobile didn’t renew the new expiry date so my wife’s p...
I purchased some U.S. add on mistakenly. How do I go about transferring amount spent to Canadian phone time instead?
Hello, I activated my account plan for $25 with autopay which should ensure I get 1 gb of data a month. Thus far data services have not worked at all on my phone please help me figure out if they work? If not I think I'm switching to public mobile wi...
I got a text message today from public mobile saying “ your plan did not renew because we did not receive your payment“ It goes on to say “ if you have recently made a manual payment please disregard this message“.well I’ve been on auto pay from the ...
Hi, My son’s phone has a strange problem it can receive MMS but not able to send any form of it.Text messaging and data internet are fine.Tried different APN protocols (IPV4, IPV4/IPV6) but didn’t work.Phone:Umidigi Bison , Android 10Thanks for any...
My account got suspended while my credit card is valid. It is an auto payment. I can not reach an agent for help.
Hi I am new here, I have been trying to send/receive picture messages. But I'm still unable to do so. I keep getting the message failed to send or failed to download, I have the unlimited mms picture messaging plan with picture messaging included, w...
Good morning all,My plan is expired since Sept. 04, although I was on auto pay.I updated my credit card expiry date on Sept. 04, but the payment did not get processed.I then tried to pay on self serve ans manually on Sept. 05, but I got the message t...
Ok, this isn't really a Q but, in case there are others in Canada looking for a solution using a Google search, the answer will be here. I originally bought a mint S9 SM-G960F off fleabay. However, the seller had no idea what she was selling, and it ...
I only ever purchased add-on data once. Have done it again tonight successfully, I THINK. It seems like the system recognized a payment of $15 by me with my credit card but how to I verify that this $ is actually going to be applied to the assignmen...
I have been with public mobile for 4 days now and previously was receiving sms verification codes with various apps. Now however when I try to login into uber the code is not being sent to my phone.
Just received my email eligibility for the sale offer or 2 extra GB data, but I have to activate by Sept 7th, question is, I ordered a sim card today and it arrives in 3-7 business days so i wont make it by the deadline to activate? Anyone know if I'...
Hi I just purchased a top up of 10gb to my account. How come its not showing yet?
As if PM wasn't difficult enough to use. Now I can't receive texts or phone calls. It started today. I did the usual troubleshooting. Anyone else having issues? Yes, I can call out; just no receive. Thanks
A friend of mine went into London Drugs to get a PM SIM and they activated it for him. Here where the problem lies, he didn’t reply to the porting text from Telus until 4 hours later and he got another Telus text this morning at 9:00. He replied with...
Hello,I have recently switched to Public because of their 2gb promotion. I had thought it was an extra 2gb for as long as you stay with Public, however it seems it is only for 6 months. Nowhere in the advertisement or the terms and conditions state t...
Hello, I'm on the monthyl autopay plan, and my cell stopped working all of a sudden. I think it's been roughly 1 year since I've signed on (ported my old Bell #) and it's been working just fine, charging my mastercard monthly too. All of a sudden, ...
Hello I haven't been able to use my internet for the last few days Please help Thank yoi
Hello, I cannot get 2-factor verification texts from CIBC or the NSLSC when I try to login. However, I can get verification calls from both. I switched to Public Mobile on Aug 31 and kept my old number from my previous provider. Thank you for the hel...
Hi, I already have an account and my old phone and old SIM were recently irreparably damaged. I bought a replacement SIM at Walmart today for my new unlocked phone and it is reading as "Invalid SIM" in the Change SIM Card section of my self-serve acc...
f i'm changing my SIM card to another phone with public mobile, to another phone do I lose my reward / price or doing nothing ? Thank you
So, I was told by someone that if you call internationally cell to cell that there is an enhanced fee. I, of course, said that makes no sense. I wondered about this and we did a test call to Spain. My phone said the duration was about a minute, bu...
How do I find out what my account number is? It has been a few years since I set up my phone online. I do not remember the email or password that I used. I did write it down but cannot find the paper. I am in a real bind. My brother in law tried hel...
Add data, showed as an add on but not activated
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