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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot receive calls and text messages

Hello,please help!cannot receive any phone calls or text messages since yesterday afternoon.I have tried all the proposed solution and nothing ii helps. Thank you in advance.

Resolved! Why is data usage not resetting with a new month?

Is data a one time purchases not month to month. I was under the assumption that the data plan i have is month to month and reset back to 0 used each month. I literally just got thanks fir your monthly payment and next message your at 95% of your da...

Resolved! not enough minutes?

Once again, about the 3rd time with Public Mobile, I have a plan for unlimited Canada-wide phone calls and I am told the long distance I want to make is not available because I am told I have used all available minutes? How can there be available mi...

Resolved! Locked out

I keep getting locked out after 2 attempts ..... I have cleared cache and cookies to no avail .... I have even tried a different browser ... this is getting to be a real problem and a person should not have to "renew" his/her password on every attemp...

Resolved! Transfer to Fizz when account is active

Hello. I decided to switch to Fizz because of a cheaper plan.I want to keep my number and transfer it to Fizz, I tried to transfer today when my Public mobile plan for the month was up. Now I realise that my Public plan needs to be active in order ...

Add on 1GB and did not getany

Hi,Added 1GB to my account. All went through but the $15 never showed up on my account but my credit card was charged. I had to add another $15 to get my 1GB.How do I get the first $16.80 (inlc tax) back ?dawn

No incoming calls or texts

I am unable to receive incoming calls or texts for 2 days now. Been with public mobile over 10 years loyal customer here. Please assist.

Resolved! My pin

I don’t have my pin how can I get it

Asking to get my money back from the account.

Resolved! Asking to get my money back from the account.

Hi everyone. I changed my provider to another one and i topped up my balance twice. How can i get a refund from that since i'm no longer using Public Mobile? Thank you in advance. Problem solved. i contacted the Agent and said that i cannot get the r...

Text messages aren’t sending

My phone (iPhone) send text messages for the past hour or so. It worked fine this morning, but now I either have to try to send a message four or five times before it will (extremely slowly) send, or it won’t send at all. It seems to be receiving tex...

Won't change plan

I try to change my plan immediately and it just kicks me back to main screen and no payment has been taken.

Cant receive calls or texts

Resolved! Cant receive calls or texts

I've been with PM for 2 years and randomly I cant receive phone calls or texts, and SMS seems verrry slow.Tried a restart, removing and re inserting SIM card, toggling off-on airplane mode.Just started acting up yesterday.

Resolved! Self serve account access - no longer use that email address

I created my account with an email address I no longer use or am able to log in to. How can I make a new username/log in?

SPECIAL NEEDS DISCOUNTS

Resolved! SPECIAL NEEDS DISCOUNTS

does (TELUS, Public Mobile) offer a client special needs discount as I have MS and in a wheelchair. I understand other local mobility companies offer such a program.Thank You;chuckster1007

Resolved! 3G on LTE/LTE+ Ridiculously Slow

I recently switched from one of the big 3, lured by the $50 plan. I noticed I was buffering Spotify in the car last night so I decided to investigate. Speedtest this morning: https://imgur.com/a/gWZmwnzand Google speedtest: https://imgur.com/a/HRwaI...

Not receiving phone calls or text

I can call out and send texts… not sure the issue I’ve tried everything listed on previous posts. Anyone else having this issue?!

Resolved! exceeding the data limite

How much per how many data if I go over the data?

Suspended Account

Hello,I currently have a suspended account.Yesterday I attempted to pay my plan off with a prepaid visa card that has 100 dollars and HAS NOT BEEN USED.I attempted multiples times yesterday and today to pay my plan and have my account restored.When t...

Resolved! Forwarding to PM from a Telus line not working

When moving house on Aug 31st, we had Telus turn on their "switchboard" forwarding for a landline (works from their system not just the account, since we were closing off Optik services at that location and getting a new account elsewhere). The new h...

Coverage issue west of Ottawa

After moving to new house outside of city of Ottawa I started to experience coverage problems. Inside the house there is almost no coverage at all. Outside of the house the coverage is poor. Neighbors suspect the issue is with Telus and suggested to ...

Unable to make call

Hi, I had the $15 plan includes: - - 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International TextMy cycle end date is the 22nd of each month. I checked my outgoing call minutes, I only use few mins, but...

Resolved! Self Serve: Can't see my plan details nor change plans

Every time I log in to my account on public mobile's site and go to plan details at the landing page, this generic error appears: Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to t...

Not receiving calls

Resolved! Not receiving calls

Tonight, I am able not able to receive calls or texts on my phone. My wife is able to receive texts and calls from me, but her outgoing calls to me do not register on my phone. Anyone else having this situation tonight?

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