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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Base plan change

Why, in June when my $50 Base plan increased data . I was never notified, and was charged $50 for 2 GB's less for 5 months!!

Resolved! I forgot my username/password. Cant reset it

It wont let me reset my password by verifying my email,it says "Your login failed. Please try again."

Not seeing my sms messages in the history log

I tried sending test SMS messages between my phone and my wife's (both using public mobile) and have waited for several hours but do not see any entries in the history log. Logged off and on several times and still no entries. Any reason why this wou...

Resolved! About my 100 minutes / $15 plan

Hi, it says it's "Unlimited Incoming Calls" of the 100-minute plan, but why does Public still count the incoming calls as "use minutes" and deduct from the 100 mins when I answer any call? That's apparently misleading and unfair if you do not pay att...

Resolved! Data slow

Getting 1Mb instead of 3. Also affecting my kid's phone in another city entirely. Any ideas?

Resolved! US Calling Add-on

Hello, My parents have purchased the US calling add-on for their Public Mobile cell phone. It seems they are rebilled monthly for their service, but the add-on does not bill automatically when the minutes are exhausted. Does this mean that they need ...

cannot login in , forgot and email i use cannot login have my phone for a long time

Resolved! cannot login in , forgot and email i use cannot login have my phone for a long time

login in problem

Sign Up with Email 5GB Promo

Resolved! Sign Up with Email 5GB Promo

I received an email that said if I bought a plan of 25$ or more and signed up using my email that I would receive free 5GB of data. I followed the instructions but still have not received the bonus data. Does anyone know when my reward will be applie...

Blacklisted phone

A while back I purchased a Samsung galaxy S6 from a guy and the phone worked for about 6 months and then suddenly stopped working. It says it is not registered on the network. I checked the device online to see if it was blacklisted and it is. How ...

Purchase of US Roaming Talk and Text

Purchased add-on US Roaming Talk/Text yesterday Oct 15th. Payment and purchase shows on in transaction history however.... add-on is not active or visible on my plan info.... help

My amount due is incorrect

My online profile is showing $35 for the next renewal however my plan is $25 a month

Need to Cancel

Need help to canceling SD08: Moved from Beginner’s Guide to the Community. Title edited to match subject.

the calls are going directly to voice mail

Hello, For last two days the calls are going directly to the voicemails. I cannot get any notification that calls are coming. I have been using this public mobile number for more than a year. Please advice. Thanks. Rajib.

Resolved! monthly payment

I made a payment to Public Mobile from my credit cardBut the payment showed up as been made to koodoIs Public mobile part of or affiliated to Koodo

The community

I just wanted to say that this community here is so much more friendly and nicer to be part of:) I quit Twitter because of the hate and judgments there. I know we don’t always agree that’s what makes us humans ( we all have differing opinions) but be...

Resolved! Voicemail not working!

Hello! My voicemail has suddenly stopped working. When I try to get into my voicemail menu on my phone, it takes me to setup my voicemail. But from there I cannot select Public Mobile as my service provider. I have also called the number 172 and the ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Base plan change

Resolved! I forgot my username/password. Cant reset it

Not seeing my sms messages in the history log

Resolved! About my 100 minutes / $15 plan

Resolved! Data slow

Resolved! US Calling Add-on

cannot login in , forgot and email i use cannot login have my phone for a long time

Resolved! cannot login in , forgot and email i use cannot login have my phone for a long time

Sign Up with Email 5GB Promo

Resolved! Sign Up with Email 5GB Promo

Blacklisted phone

Blacklisted phone

Purchase of US Roaming Talk and Text

Purchase of US Roaming Talk and Text

My amount due is incorrect

Need to Cancel

the calls are going directly to voice mail

the calls are going directly to voice mail

Resolved! monthly payment

The community

Resolved! Voicemail not working!

Re: Sim card not working

Bell numbers

Account

Data promos for existing customers

Resolved! Data promos for existing customers

I have 15gb data pre month why is it saying I used it all ?

Resolved! Sim card not working

Cancelation

Resolved! Cancelation

I can send MMS but I can't receive MMS

unlock phone

USA Usage

Transfer US number

Delete Credit Card Info