Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

phone usage

I received a text Sept 10 indicating that I have 10 minutes left on my 100 minute plan (period Aug28-Sep27). My outgoing calls to date total about 3 minutes for that period as I rarely dial out. How do I resolve this?

Enough Funds, but Account Suspended

Tried to do an upgrade, and put enough funds in my bank to do so. Phone is now suspended, but can't 'top up' as it says I have enough funds. Tried to email CS_Agent yesterday, still no response. So frustrated. What do I do?

Locked out of my account

I need some help, I'm supposed to travel tomorrow and I can't log into pay for my account. It's locked out and when I try the security ?s it says I'm putting in the wrong answer. I checked the case sensitivity and nothing seems to be working. I don't...

Resolved! Add on long distance minutes

In December 2020 I added 500 Canada-wide long distance minutes to my account and it shows under the My plans & add ons tab, but when I go under Data & add-on usage it shows talk add-on of 400 minutes. The 400 minutes was added in the prior year so wh...

Resolved! Plan that is no longer available

I got a plan about 3 years ago that had unlimited talk and 2gb of data in the US, now this plan is no longer available for purchase and haven't been to the US for about 2 years for obvious reasons and the plan does not show the unlimited talk in the ...

Can't access to old number for verification

Resolved! Can't access to old number for verification

I changed to a BC number yesterday and tried to change registered numbers for different websites. Unfortunately I had to receive verification codes sending to my old number in order to log into CRA, Amazon etc. that uses authentication. I want to ask...

Re: calls and data not working

I did those things suggested and I cannot access data. I live in Lethbridge, Alberta.

No signal in Bowmanville Walmart and Canadian Tire

Resolved! No signal in Bowmanville Walmart and Canadian Tire

Hi, I get no signal in these two stores in Bowmanville, Ontario. Signal right outside is fine but goes to nothing when I step in. Currently using an iPhone 8 Plus that was used on Fido network at this same location with no issues. Does PM address s...

calls and data not working

I even went out and bought a new phone but I see I am not the only one. What is going on?

Resolved! Activation Stuck on Payment, now SIM invalid

New card, went to activate and the process got stuck on the payment step (processing card). I let it sit all night, came back this morning, still stuck waiting. Refreshed page, started the whole activation process over again... now the SIM card is in...

Resolved! Re: Introducing "Customer Support Agent"

Hi i aready cancelled my service right after 1 week of installation.. i transferred my line to other provider but you still charge me .. can you pkease tell me why

Data/Plans

I'm trying to help my son figure out why he has extra data some months and not enough data other months, but we aren't able to view his plan or his data usage via selfserve - we keep getting an error message. Can someone help? I have his phone number...

incoming calls

Ne recoit plus mes appelle

Resolved! I paid for a Add on 1000 mins for $15

Its not on my account l have no minutes l was able to call a house phone in the USA left a message on an answering machine then called a cell phone and it said l have no time left. I have no add on in my plan. Whats going on l paid $15 to leave a 1 m...

5 GB data

Resolved! 5 GB data

I believe that I have 5 GB of complimentary data which I have never used. How can I access this data? On my "data usage" tab my mobile data is set at 5.8 GB. I have not been able to access any of this data as yet. When I try to access my COVID-19...

Re: calls going to voicemail instead of ring

if PM is aware of this issue and has not found a fix, they are stealing money from their customers who are affected. Does the price change because of the lesser service? My rolls over tomorrow, should I pay it or walk away.

Ordered Handset and Sim and no updates

Hi, I ordered a handset and Sim on September 4 but have not received an update. Thank you, George

Out of minutes on unlimited plan

Once again public mobile has dropped the ball. I used to get wonderful service from them never had any issues now for whatever reason they suck. Every month I pay 70 bucks for the biggest plan they offer which includes unlimited Canada and us talk un...

How to top up

Resolved! How to top up

I want to top up since I have used 100% data 3G speed. My activation date was on Aug 29, if I top up now, would I be charged again on Sep 29?

No texting or phone

Resolved! No texting or phone

I can’t receive any phone calls and texts. PLEASE HELP

Plan change

I’m looking to change my plan but when I go to plan change there aren’t any option for plans to chose from.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

phone usage